ARTUSA AND ARTUSA CONSTRUCTION CO.

Mr. Artusa was recommended by a friend. Contacted him in late Summer 2007(!) to repair or replace leaking masonry step work,replace a foundation vent, repair & repoint fireplace chimney, replace a concrete driveway and improve drainage of same. Job was estimated September 2007, but contract not signed because specs needed revision. Months elapsed without specs being rewritten, so no formal contract or deposit made. However, I repeatedly assured Mr. Artusa that I wanted him to do the job.Made numerous phone calls without a response. Finally got in contact in Spring 2008, and he came back out to review the job project/specs but still never sent a revised estimate/contract. More time elapsed and more phone calls were not returned. Finally returned my calls and told me illness had kept him out of work(but he never gave me the courtesy of an explanatory phone call during that time). I again assured him I wanted his services. Ultimately, a project start date of May 15,2008 was established, for which I had to extensively re-schedule various other appointments. Mr. Artusa never showed up as promised, and when I called to find out why, I was informed that inclement weather had delayed him on other jobs. So, the job was again rescheduled for June 12,2008, and again he never showed up as promised. This time his excuse was that his crew had just completed a job under severe heat stress & he wanted to give them a weekend off. I told him it was fine to go ahead and start the job on Monday, June 16 thru Wed., June 18. He yet again not only failed to show up, but never called. This is being written on June 18,2008, some 10 months since the original estimation of the work. It is now obvious that either he is uninterested in this work but not honest enough to simply have said so from the outset, or else he has virtually no clue about customer relations and/or simple courtesy. I am a very patient man, willing to pay top-dollar for quality work and willing to wait for it, but I refuse to be made a fool indefinitely. My next phone call will be to sever any dealings with this man. I urge any Angie's List client to stay far away from Artusa & Artusa Construction if you wish to preserve your sanity ! (My understanding is that this company is primarily concerned with commercial projects. They obviously have little interest in residential work, but do not have the character to come right out and say so. Another mason has told me that this behavior is typical of this Co.; you'll get no service or response unless/until they have a 35% deposit in their pocket.) I intend to write to the Suffolk County Dept. of Consumer Affairs about this experience.

THEY HAVE VERY REASONABLE PRICES AND THEY ARE VERY PROMPT, YOU DON'T HAVE TO WAIT FOR THEM TO GET YOU SCHEDULED. THEY ALSO DID A VERY NEAT AND CLEAN JOB AND THE FLOOR LOOKS BEAUTIFUL.