Pool and Spa Service, Pool Sales Construction and Installation
About us
The Gibbons family has been creating pools and surrounding environments for three generations. We are devoted to focusing on the needs of each client as an individual, and will personalize your pool design to match your vision
Business highlights
48 years of trusted experience
Emergency Services Offered
Services we offer
With over 35 years of experience in quality construction and professional pool service, Gibbons Swimming Pools, Inc. is the largest gunite operation on Long Island, New York.
Early May, after thinking I had a problem with pool backwash called the company and was asked to email pictures which I did. I was told I would be contacted to set up an appointment with a service person. No contact from them for 3 weeks. I called back to follow up and was told I needed to be patient, as it was around the holiday (memorial day). I of course understood, but as of July, I still didn't even have an appointment. Then towards the end of June, the weekly service person we had been changed, and this is where by trouble started. The first week, as no weekly note had been left and the pool seemed untouched, I called to ask if there was a change in the day of service. I was told that he was there, it was logged in their notes. I gave the benefit of the doubt, and waited another week. By now the pool was very noticeably green. I was calling every few days, as the pool never was any better. I was told on 6-29 that I needed a new multiport. I immediately faxed over authorization to approve payment and service to be completed. I was told it would be done by the end of the week. I called the following Monday to confirm it was done (as I never saw anyone come) and was told it was. I once again gave them the benefit of the doubt. When the pool was still not improving, I called again to question this and was told AGAIN that yes, the work was completed. It took them until July 13th to email me (after numerous phone calls on MY behalf requesting a CALL BACK) that they made a mistake and the whole filter needed to be changed. As I began to question their own communication between workers and the lack of urgency to help me, I called not 1, but 2, maintenance personnel independent of the situation to come and test my filter and all necessary equipment. Both confirmed I was being taken advantage of, so I parted ways with Gibbons. I even waited an additional 6 weeks to post this review in case I was led astray by the other serviceman. My filter (or any other piece of equipment) has not been replaced and my pool is crystal clear and cleaner looking than ever. In closing, unless you know your chemicals and equipment thoroughly, I wouldn't trust this company to tell me anything
Description of Work: Weekly pool maintenance.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
$120
Mary E R.
06/2014
2.0
pool cleaners
+ -1 more
About 1/2 of work supposed to be included as per paperwork was done. Parts were lost. Major component left not working. 3 weeks went by and still no response. Credit card is on file so they are paid for work even if it is incomplete leaving customer to call over and over to try to get work completed. Still cannot use pool to this date.
Description of Work: Start up pool for summer. Incomplete job. Sloppy work. No dhows for appointments. No follow through from office personnel.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0
$500
harvey F.
06/2014
5.0
pool cleaners
+ -1 more
unknown
Description of Work: They are not cheap but our project ran on time with no issues
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jon L.
05/2013
5.0
pool cleaners
+ -1 more
They were terrific and wonderful. There was a problem with the job; they agreed to do a demolition of a hot tub and rebuilt the hot tub as well as the pool. They did all the plumbing work on the pool. When they went to do the demolition of the hot tub, they expected it would take them probably a crew of three people to help. They expected it would take them one or two days but by the time they finished they had two crews of three in there for five days. They substantially changed the work that they had to do because the hot tub instead of being a six inch granite with rebar every twelve inches was cured concrete with rebar every six inches with means it was much heavier, much thicker and much stronger than what they thought they were getting it for. It greatly increased the amount of work that they did but they never once made a peep about asking me for more money or change in the terms of the contract or anything like that. They agreed to do it at that price and they did it at that price. It can't be better than that and now that it is finished, everything is working. It got to a point where those people where almost part of my family. They were there all the time working over the course of a couple of months. They were great. Everybody was polite and courteous. It was a great experience. The quality and service was excellent.
Description of Work: Gibbons Pools demolished a hot tub and rebuilt it. They also built a pool for me.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800,000
Susan B.
04/2013
5.0
pool cleaners
+ -1 more
This company takes complaints to heart and have changed my mind completely in regard to their service and maintenance of my pool.
Description of Work: I have previously reviewed this company and had given them a "D" rating. However, since that time, this company has made a complete turn around and has been nothing but wonderful in every level of the service and maintenance of my pool. They have made every effort to take care of every issue that came up in a timely fashion. The office staff is professional and calls are returned as soon as possible. I now am so pleased to give this company an "A" review and commend them on their wonderful service!
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Monica G.
08/2012
5.0
pool cleaners
+ -1 more
Joe, our construction manager was wonderful to deal with. The office staff is also a pleasure. We had a great experience.
Description of Work: We just installed a beautiful gunite in ground pool. We used a pebble tech base.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$87,000
Andrew M.
05/2012
1.0
pool cleaners
+ -1 more
Please see above.
Description of Work: Gibbons were the builders of the pool at my house in 2001, and I kept them for maintenance. The service is lazy and intermittent. The women who run the office are unresponsive, do not call back and provide incorrect appointment dates. When there is a problem, it takes many phone calls to get any sense of what needs to be done, when it can be done and to actually get it done. The servicemen are likewise, they routinely fail to clean the skimmer baskets, they would never brush the pool unless it is demanded on the spot, and if a technical problem arises, the repair will require a couple of return service calls. The service manager, Adrienne, is one of the rudest and sets the tone for the entire office.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$5,000
Susan B.
03/2012
2.0
pool cleaners
+ -1 more
The company did install my pool but follow up and maintenance care has been nothing short of disappointing. They do not show up for days or weeks...especially durning the hottest days of the summer. The pool constantly has one issue or another and they do not respond when called.
Description of Work: Gibbons pools installed my in ground pool in 2001. They did a good job installing the pool but until pool was up and running took weeks. Since then something always seems to go wrong with the equipment and they never seem to respond for days or at times weeks when you need them. This winter, they were supposed to winterize my pool and failed to do so properly so that my pool filled up to the top with rain water. They also left a gap when the put on the cover large enough for my dog to fall through. We have been calling for weeks about both these issues and they have not showed up to date. This was with a phone call last week PROMISING they would be here last week. They did not show nor have they called. I am looking for a new pool service company for this summer. We used Gibbons because we thought they were the best....trust me, they are not.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$30,000
SERGEY B.
08/2006
3.0
pool cleaners
+ -1 more
I was overall satisfied with the quality of their work when it was finally done. But dealing with the company representatives was a headache. When I talked to their salesman, he told me that they would do the work within a week. In reality, it took them three weeks just to get started and about two months to finish. They would never call us to update us on the status. When I called them, I would always be told that ''everybody is at the meeting''. My phone call then would be returned a couple of days later (if ever). I would never use them again, and would not recommend them to anybody.
Description of Work: They did marble-dusting of my swimming pool.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$6,381
03/2006
5.0
pool cleaners
+ -1 more
IT WAS WELL WORTH THE PRICE. I HAVE NO QUAMS ABOUT THE SERVICE. IF ANYTHING GOES WRONG, THEY COME RIGHT OUT WITH NO SERVICE CHARGE AND FIX IT. I FEEL I AM PAYING FOR THE QUALITY OF WORK I GET.
Description of Work: MY POOL WAS COMPLETELY REMODELED. I HAD A NEW PATIO, NEW EQUIPMENT AND NEW LIGHTING INSTALLED.
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*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation
FAQ
Gibbons Pools is currently rated 3.2 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
Gibbons Pools accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Gibbons Pools does not offer free project estimates.
No, Gibbons Pools does not offer eco-friendly accreditations.
No, Gibbons Pools does not offer a senior discount.
Yes, Gibbons Pools offers emergency services.
Yes, Gibbons Pools offers warranties.
Gibbons Pools offers the following services: With over 35 years of experience in quality construction and professional pool service, Gibbons Swimming Pools, Inc. is the largest gunite operation on Long Island, New York.