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LIVE WIRE SECURITY & COMMUNICATIONS INC

3.7(
3
)

Stereo and Home Theater Systems, TV Sales, Phone Wiring,

... +2 more

About us

Owner hands on business since 1985.

Business highlights

40 years of trusted experience
Emergency Services Offered

Services we offer

RESIDENTIAL & COMMERCIAL SALES, INSTALLS AND SERVICES ALARM SYSTEMS. SALES & INSTALLS HOME ENTERTAINMENT SYSTEMS. ELECTRONIC SALES.

Amenities

Free Estimates
Yes
Senior Discount

15%

Emergency Services
Yes

Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

3.73 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
0%
1
33%
Rating CategoryRating out of 5
quality
3.7
value
4.0
professionalism
3.7
responsiveness
3.7
punctuality
3.7
Write a review
Showing 1-3 of 3 reviews
Irene G.
02/2013
1.0
home theater design
  + -1 more
He brought the piece of equipment in and said he would reprogram the programmer for my television. He said this was no problem and he was very familiar with it. He spent a few minutes with it, showed me everything was working well, I paid him, and he left. After he left, I went to play a DVD and realized the system was not working properly. I tried contacting them and they kept telling me they would be out to take a look at the issue, but never showed up. This past Thursday, I walked into his store to ask why he hadn't shown back up. I explained the situation to his partner and he promptly walked in. They discussed what was happening and said they could absolutely fix it and told me they would be here sometime early this week. They did not show Monday, Tuesday, or Wednesday. He finally wrote to me saying he didn't know when he would be able to "fit me in". He said he would try to make an adjustment to one of his days to get to my needs. He doesn't try to give me any time that he could come to fix the issue and this doesn't seem right.
Description of Work: He was referred to me by another contractor to replace a piece of equipment that burned out in my home theater system and to reprogram the programmer for the television.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,100.59
Response from LIVE WIRE SECURITY & COMMUNICATIONS INC
Customer had over $30,000 of AV work performed by another contractor that she could no longer reach. That contractor stopped returning her calls. Some things were not right and needed repair and/or replacement. We made several recommendations to rectify the problems that were present. Customer kept saying that she spent too much already and that the prior contractor should pay. Told her that was between her and the prior contractor- the one who no longer longer returned her call. She finally did agree to replace a stereo receiver and reprogram a universal remote control That was the $1100 fee. When she called, she still wanted things fixed that were not done right by the previous contractor, but is not want to pay us to do it. We are in business for over 27 years. Same name, same hands on owners. We stand behind EVERYTHING we do. We can not warranty someone else's work. And if a customer does not take our advise, we can not be responsible for the outcome. What this customer fails to mention is, during the initial walk through, we spent over an hour troubleshooting AND repairing many of the problems she had from the previous contractor. At that time, there were about 3-4 TVs that were not working properly. We adjusted and repaired 3 of them, at NO cost. A walk through is usually just that, but since she already had a bad taste of AV contractors, we wanted to show good faith and that we knew what we were doing and that she was in good hands. We repaired some of the problems, AT NO ADDITIONAL COST. If you bring your car into an auto mechanic, or call in most trades into your home, they charge for diagnosis. We did not. The other items that needed repair, we made our recommendations. We would have gladly returned to correct the remaining problems, but it was clear that this customer was not willing to pay for anymore repairs/changes to systems that were NOT installed, sold, serviced, nor designed by Live Wire Security. After investing over 6 man hours, a new surround receiver (including installation and setup) reprogramming her remote, We went above and beyond for the amount we charged.
Jennifer S.
11/2010
5.0
home theater design
  + -1 more
Rob called to let me know he was on his way, arrived when I asked him to, was professional, found the problem right away and fixed it. The he showed my husband what he did and how he could avoid the problem in the future. He was courteous and knowledgeable. I think the price was a little high, but I would definitely call them again.
Description of Work: Fixed home audio system that was not working properly.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
ALLEN H.
12/2008
5.0
home theater design
  + -1 more
The installation was fine. I had to call them back because I was having a slight problem. He came back three times, but now everything seems to be fine.
Description of Work: I purchased a 46 inch flat screen TV and he installed it on the wall along with a blue-ray player and a harmony lodgitech remote control.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,800
Response from LIVE WIRE SECURITY & COMMUNICATIONS INC
CAME BACK TO REPLACE DEFECTIVE CABLE. (MANUFACTURER DEFECT) OTHER 2 TIMES WERE CUSTOMER ERROR. NO CHARGE FOR ANY OF THE 3 VISITS.

    Contact information

    79 MAIN ST, Irvington, NY 10533

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 AM
    Tuesday:
    9:00 AM - 5:00 AM
    Wednesday:
    9:00 AM - 5:00 AM
    Thursday:
    9:00 AM - 5:00 AM
    Friday:
    9:00 AM - 5:00 AM
    Saturday:
    10:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Stereo and Home Theater Systems,
    TV Sales,
    Phone Wiring,
    Home Security Systems,
    Video Duplication & Transfer

    FAQ

    LIVE WIRE SECURITY & COMMUNICATIONS INC is currently rated 3.7 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 AM

    Tuesday: 9:00 AM - 5:00 AM

    Wednesday: 9:00 AM - 5:00 AM

    Thursday: 9:00 AM - 5:00 AM

    Friday: 9:00 AM - 5:00 AM

    Saturday: 10:00 AM - 5:00 PM

    LIVE WIRE SECURITY & COMMUNICATIONS INC accepts the following forms of payment: American Express,Check,MasterCard,Visa
    Yes, LIVE WIRE SECURITY & COMMUNICATIONS INC offers free project estimates.
    No, LIVE WIRE SECURITY & COMMUNICATIONS INC does not offer eco-friendly accreditations.
    No, LIVE WIRE SECURITY & COMMUNICATIONS INC does not offer a senior discount.
    Yes, LIVE WIRE SECURITY & COMMUNICATIONS INC offers emergency services.
    No, LIVE WIRE SECURITY & COMMUNICATIONS INC does not offer warranties.
    LIVE WIRE SECURITY & COMMUNICATIONS INC offers the following services: RESIDENTIAL & COMMERCIAL SALES, INSTALLS AND SERVICES ALARM SYSTEMS. SALES & INSTALLS HOME ENTERTAINMENT SYSTEMS. ELECTRONIC SALES.

    Contact information

    79 MAIN ST, Irvington, NY 10533

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 AM
    Tuesday:
    9:00 AM - 5:00 AM
    Wednesday:
    9:00 AM - 5:00 AM
    Thursday:
    9:00 AM - 5:00 AM
    Friday:
    9:00 AM - 5:00 AM
    Saturday:
    10:00 AM - 5:00 PM