GREENFIELD PLUMBING & HEATING

I have been using Greenfield for years. I stoped using them a few years back because of how rude the owner is. I gave them another chance. They came to fix my water sprinkler system in my house. They came out 3 times (charged me each time) . The sprinkler overflow system is still not working. They were scheduled to come out on Friday b/n 9-1. At 3pm they finally showed up, as I was leaving to take my daughter to a doctors appointment. The driver said “sorry for being late. I got busy”. Later that night my sink backed-up b/c it was a clogged pipe. So I called to ask for someone to come out asap. At this time I was told it would be $199 to activate the emergency service. Joe (the owner) called me back and told me it would be an additional $299 to send a plumber. I explained they were supposed to be at my house earlier in the day. Joe was extremely arrogant and just mean. Joe has a big head and is NOT professional. Use Greenfield at your own risk. Very unhappy ex-customer.

I'm here for 16 years, had this issue in the past, had called Roto-Rooter and they always cleared the blockage. RR was a little pricey, so this time, at the recommendation of a neighbor, I tried a local business. Explained the history and who we used. The technician hardly payed attention to the history I was providing. Proceeded to snake out the main with his machine. After going 53 ft, about 2/3 the way to the street, he encountered the blockage. The machine , which looked small, started to bind up. He brought the tool back with no roots attached. He indicated that it could be a broken or damaged pipe. After reminding him again what had happen in the past with roots, he changed the head to a root cutter. This time came back with a hand full of roots. He indicated that he didn't want to damage the iron piping and they should get a camera to inspect. OK, don't want to have his machine snap in the process. Called his shop for a camera and arrived in 15 mins. The camera showed roots in the pipe and at 53ft a massive amount a fine roots were blocking the way. Explained that the machine he had was to small and a larger one was needed, good, and they had one at their shop, BUT suggested I call anther company, to have the work done. Explained in the past Roto-Rooter came with the appropriate size machine and they cleared the pipe which then lasted 3-4 years. Spoke to the manager Joe who indicated that this blockage was beyond their abilities. Asked about there bigger snake machine but stuck with his referral. Bottom line is that Greenfield cleared the line but the root ball/blockage is still there. They were able to run up the camera, but not the bigger snake machine. Roto-rooter offered to come today, but an non-emergency appointment was made for tomorrow instead, so we will have the whole day to clear out the roots. Will get back to you folks and let you know the result.

Greenfield completed an extensive AC installation to our home in May 2019 with LG ductless split units. The quote provided was competitive, certainly not the cheapest but we went forward with them wanting to support a local, independent business. The work was completed on time, but unfortunately one of the main systems installed had issues from the start. For 6 months we lodged complaints with phone calls and emails with little response, and service visits that blamed LG but took little responsibility for the issue. We engaged legal counsel, and the issues were "conveniently" resolved and the unit was FINALLY replaced pursuant to the contract. If you need AC work done, please go elsewhere. This was an incredible waste of time that resulted in additional legal fees to ensure the contract was adhered to.

Since I did not know the cause I called Greenfield; who had been to the house before as an authorized dealer/service provider of this brand of water heater. Although they claim they offer 24/7 service, they won’t talk to you on a weekend without a $100 credit card charged fee. A service person came out on a Sunday and I was charged in total $378 (includes the $100) to have the technician basically unplug and replug in my water heater. This “repair” lasted only three days and the same error codes returned by mid-week. This time the owner, Joey came out and indicated that a new mixing value was necessary. They would have to order the part and they could get it by Friday and install it. The cost would be nearly $485. He indicated that he would order the part. After thinking about it, I called Joey to question my overall cost since they had been to my home twice in the same week and would need to return a third time to repair it. He was quite unprofessional, claiming that I dragged his technician away from his family on a weekend and that he and his team were entitled to every dollar they were charging and more. He then unprofessionally elected to not follow through on getting and installing the part for me. I have had to spend several days tracking down the part and finding someone else to get it and install it for me for much less than Joey wanted to charge me. I had every right to question all the charges. Joey was unprofessional in how he dealt with me as now a former customer. I hope Navien reconsiders naming them one of their authorized dealer/service providers.

They saddled me with "their" contractor who overcharged me, was unresponsive to phone calls and texts, and then dragged on the work for weeks. Although Greenfield's level of work was acceptable, they absolved themselves of any responsibility for the contractor's business practices. Will definitely not use again. Extremely expensive.

Service call was on time and very professional.

I called the company in the morning of 12/12/2016 to inquire about getting my leaky bathroom faucet looked at. They informed me that someone was in town not far away, and within 30 minutes the plumber showed up at my door. He inspected the leak and informed me I should probably replace both faucet stems, since they were ceramic cartridge style and couldn't be rebuilt/repaired, and this is what was causing the leak. The plumber then left my house to go retrieve the parts required, and returned in about 30 minutes. He told me each replacement stem was $50, totaling $100 in new parts. After repairs were made, the total was $381.30 after labor and sales tax, plus a $60 "dispatch fee" that I wasn't informed about beforehand. When I called the office to ask about this, they said it was standard fee, and left it at that. Overall, I am happy with the work performed but would have liked to have been told about the $60 fee upfront. It would have been nice if they had offered a slight discount since I was unaware of this fee, but unfortunately no such offer was extended to me.

He did an excellent job. They were very through and stand by their work. They go above and beyond and guarantee their work. They are not the cheapest company and my challenge with them is the prices are very high, but the quality of work is top notch.

He did a great job! Their prices are a little high.

The guys were great, friendly, professional, but the job took longer then expected for a two man crew and when I got the bill........I was not thrilled. I admit to having no idea what the going rate is for this type of job, but this was a very basic plumbing job and the price for the work was much higher then I expected. There were no major issues that had to be addressed that would justify the added cost. To be fair the home office did give abit of a discount at my request and I have used them several times in the past because they do good work. But because of the high price tag on this job and the last ,I may seek another option.

This contractor charges for giving estimates. Another time we called them to provide us with a quote on a new heating/AC system. They said that if we purchased the system from them, they would credit the fee. They charged us for coming to our house and providing an estimate. We paid Greenfield and purchased our heating/AC system elsewhere.

The plummer (Billy) came in and realized the garbage disposal he came with would not fix. He left and promising that he would research what unit would fit. By the end of the day he e-mailed me the unit that would work. I informed the co that I purchased the unit and they set up an appointment 2 days later. The unit was installed, unfortunately as Billy had already informed me there was no electricity under the sink so I have to call a electrician. This job was painless and quick.

Prompt, clean, responsive to questions. Hot water working well. Won't know about heat until colder weather

I "was" a contractor years ago and still do some light plumbing but wanted this done right and didn't want to fumble through it. After having a few other companies come look at the work and make more of it than needed to be done I called Greenfield. Joey from Greenfield came and gave an estimate. We walked through the job and he said "Yes its a lot of work but nothing crazy". Straight forward and saw what needed to be done honestly. Including running copper behind an entertainment center in a pretty tight space. 2 weeks later his team arrived. I forgot their names but they worked extremely hard. Also offered better choices on running waste lines and venting. The work, pitch of wastelines, soldering and ball valve placement were excellent. Cleaned up like they were never there. Greenfield billed us exactly what was on the estimate. Not that there are never add ons for unforeseeable issues but they were honest in what needed to be done. I highly recommend them.

I left a vm with the company and no one returned my call. I used another company for the job.

I was very impressed with the service. No hot air was circulating in our upstairs zone. I called during a snow storm and within an hour had a technician at the house. He was polite and courteous. Upon examination he identified the problem as perhaps a circulation pump. BEFORE he installed the pump he bled the line to see if the problem could be air in the line. He tried that and then after that did not fix the problem he installed the pump. He said he didn't want us to incur the cost unless it was something else. I had the exact same work done (the downstairs zone pump failed) by a national chain and the cost was double. I would highly recommend Greenfield as they are local, they care, and they were reasonably priced.

We generally love them and think they are pretty good. It took them, really, two days. It was overnight and into the next day somewhat. We do have an issue with gurgling in the pipes and we have had them here several times to address that. It is still ongoing. I am not unhappy with them, but they do come. They are not the least expensive, generally, but I think they are fair. They come when they say they are going to. I can't say bad things about them.

Asked for an estimate to install a new gas boiler and h/w heater in ahouse with no gas service. Liked the guy I met - he explained the process clearly. Unfortunately the price was a little higher than the company I went with. After the hassles and delays that company has put me through, I'm sorry I didn't go with Greenfield. Live and learn.

They were very punctual and the work was performed well, but I felt that the price was a bit high. They had good reviews, they were located closely to us, and their availability matched ours.

I called Greenfield Plumbing on Friday, Sep. 5th at 3:20 PM. My phone call was answered by a receptionist; I told her we needed a bathroom tub drain cleared. She first of all told me they weren't available until the following Tuesday; I asked her what the price would be. She then asked for my address; I replied with the street and village, which is less than 3 miles from their office. She aaked for my exact street number; I replied that I didn't feel comfortable giving that info out until I confirmed that they were coming. She said, in a very nasty voice, "Well, too bad, get someone else" and hung up on me!

Entirely professional, punctual, clean. I'd be happy to use them in the future.

They were very knowledgeable, nice, punctual, come when they said they would come, which is important. I have been using them for quite some time and I have always been waiting for the results.

They were great. Arrived promptly - gave me two options - quick fix and a more permanent solution that will ensure the water clears properly. We chose the more permanent solution. They were professional and did a great job. I've used Greenfield for a number of jobs in the past, and they always have done a great job. A good plumber is hard to find and while plumbing is never inexpensive, I always feel like I get good value from them. I will continue to use them going forward and wouldn't hesitate to recommend them.

Not well. I had used this provider in the past 3-4 times without incident. On this occasion I got two of their employees I had never seen before. They arrived on time and one expressed interest in tools I had in my basement (not professional but was willing to brush it off). They started work and within a short period of time said they had to leave to get parts from their main office (2 miles away). Over two hours later I called the office as they hadn't returned. I expressed my concern that I was being charged for this time. The office said they'd be right there. They arrived shortly after and finished the job. Not great, but fine so far, I could live with it. What happened next is the reason I will never use this provider again. As they finished the work, they turned on the switch to refill the boiler. They weren't paying attention and didn't notice that the water shutoff hadn't kicked on. Water started shooting out of my radiators onto my rugs on the first floor of the house. I ran to the basement and yelled for them to shut it off. Needless to say I was upset. One of them came and tried to mop up but now I had rusty water on rugs on the first floor. They said they were done and said the job was done correctly. I asked them to leave. I then called the main office and said I wanted to talk to the owner. He called me back and I explained what happened. He said that he would not charge for the two hours during which they had disappeared but he didn't think any damage was done. He made no suggestion that he come look at the damage, made no offer to help pay for clean up etc. Incredible. Never again.

IT went very smoothly. Top A plumber in Irvington, NY.