GREENFIELD PLUMBING & HEATING

We have had a great experience with Greenfield. I reached out to get a quote for a water heater replacement in the home we just bought, but we live in Brooklyn, so they let us send photos of our place rather than scheduling a consultation, which we appreciated. They also squeezed us in based on when we could meet the plumber. Two guys came (Chris and Brandon I believe) - they were on time and completed the job within 2 hours. They walked me through the work and even answered some of my new homeowner questions. I would highly recommend them and will use them again if we need them!

Since I did not know the cause I called Greenfield; who had been to the house before as an authorized dealer/service provider of this brand of water heater. Although they claim they offer 24/7 service, they won’t talk to you on a weekend without a $100 credit card charged fee. A service person came out on a Sunday and I was charged in total $378 (includes the $100) to have the technician basically unplug and replug in my water heater. This “repair” lasted only three days and the same error codes returned by mid-week. This time the owner, Joey came out and indicated that a new mixing value was necessary. They would have to order the part and they could get it by Friday and install it. The cost would be nearly $485. He indicated that he would order the part. After thinking about it, I called Joey to question my overall cost since they had been to my home twice in the same week and would need to return a third time to repair it. He was quite unprofessional, claiming that I dragged his technician away from his family on a weekend and that he and his team were entitled to every dollar they were charging and more. He then unprofessionally elected to not follow through on getting and installing the part for me. I have had to spend several days tracking down the part and finding someone else to get it and install it for me for much less than Joey wanted to charge me. I had every right to question all the charges. Joey was unprofessional in how he dealt with me as now a former customer. I hope Navien reconsiders naming them one of their authorized dealer/service providers.

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