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Bill's Appliance Repair

Appliance Repair, Heating and Air Conditioning, Electrical

About us

We are a family run home service business. Offering Kitchen and Laundry Appliance Repair and Installation, Residential Electrical Work and Ductless HVAC Installation and service. We service most of Ulster and Northern Dutchess counties. We strive for Prompt Honest Reliable Service Since 1977

Business highlights

48 years of trusted experience
Family Owned & Operated

Services we offer

Appliance Repair - Washers, Dryers, Dishwashers, Refrigerators, Stoves, Ovens

Services we don't offer

Small Appliances – Hand Mixers, Vacuums, Toaster Ovens. Sell Appliances.


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.921 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
0%
3
5%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.9
responsiveness
5.0
punctuality
5.0
Showing 1-21 of 21 reviews

john C.
06/2020
5.0
appliance repair
  + -1 more
very good told a couple other friends to hire
Description of Work: excellent and friendly service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Danielle H.
09/2018
5.0
appliance repair
  + -1 more
Mike arrived on time and got to work. He was courteous and professional and he solved the problem with lots of good thoughts and suggestions. I will hire him again.
Description of Work: Fridge Not Cooling

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Laura P.
06/2017
5.0
appliance repair
  + -1 more
Excellent. Knowledgeable and competent repair.
Description of Work: Washing machine repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Bob R.
03/2017
5.0
appliance repair
  + -1 more
Punctual, efficient pleasant and reasonable for the time and the work performed. Was here for 90 minutes including a trip to purchase new electric plug and box. Nice person.
Description of Work: Drier not heating. Problem was determined in the 220 plug connection which was replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Jennifer D.
10/2016
5.0
appliance repair
  + -1 more
I would give Bill an A++++++ if that was an option!! The short story... in spite of the broken part having been discontinued by the manufacturer, our oven is working again like new. We philosophically prefer to repair than to replace things, and Bill was fantastic. He warned us that he may not be able to fix our oven, given the unavailable part, but he was game to try - and try he did! He sent off the broken clock (command center of the oven) to a circuit repair company he had used before to see if they could fix it. It came back the first time and didn't fix the problem... but Bill didn't give up! He got their technician on the phone and finally got them to agree to take a second look, which they did - and lo and behold, they had missed the problem the first time and it came back fixed on the second try. Hooray!!! Without Bill's perseverance, we would have ended up replacing our oven. We couldn't be happier.
Description of Work: We asked Bill to look at our 11 year old oven, which had stopped heating completely.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Scott S.
04/2016
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$315

Mitchell L.
03/2016
5.0
appliance repair
  + -1 more
Mike was fantastic! He was timely, knew exactly what was wrong with both appliances and fixed them quickly. He even swept and swiffered behind my fridge for me! I would definitely recommend this company.
Description of Work: Unclogged dishwasher and drain hole in dishwasher

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

richard B.
11/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Bill showed up as scheduled , went right to work and showed me the problem with my refrigerator door. After about 20 minutes he found the defect was greater problem then either of us expected, but instead of being stuck with an extremely expensive manufactures replacement, he came up with a $10.00 work around solution that is doing fine! It's sometimes hard to find an honest, fair valued repairman, but I have definitely found one in Bill. I will be happy to use his service again in the future as the need arises. Great job, very fair price, very satisfied with the work .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Gerald A.
06/2015
5.0
appliance repair
  + -1 more
He was gracious and professional.
Description of Work: I called Bill and left a message. He called back within 90 minutes. He described the solution to my problem and said "he could come but he thought I fix the problem myself." He was correct. He knew exactly what to do and he walked me thru every step. My freezer drain hose, that was causing my refrigerator to get water in the produce drawers is FIXED! Thanks Bill!

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Dorothy W.
04/2015
5.0
appliance repair
  + -1 more
He was very good. He came in and tried to fix it and when he could not fix it, he recommended exactly what we should replace it with. We took the old one out and replaced it with the one we got. We saved a lot of money by replacing it- repairing it would have cost a lot of money. He is very competent and has a lot of know how. In the past we have had him repair a washing machine and he did a very good job.
Description of Work: I used Bill's Appliance Repair to repair a micro-wave.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Arya N.
02/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: This guy knew his stuff. Turned out that my problem was not my electric stove but the plug/outlet connection that did not allow full electric current. My electrician fixed it and that was that.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Larry Y.
02/2015
3.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0


Response from Bill's Appliance Repair
I apologize you had a negative experience with us. I received your call over the holidays that your top oven was not working. When I arrived, I had to disconnect the oven to see what the issue was, which was a two man job. I detected there was a bad control, which was on back order, so it took a week to arrive. When the control shipped, I came back with another guy. We had to re-disconnect the oven, but found out it was not the correct part, and unfortunately the part was discontinued. I gave other solutions, but you declined them. I am an honest man and did not know you were dissatisfied. If there is anything else I can do please feel free to contact me at (845) 338-8448.

loel B.
01/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Removed blockage from dishwasher

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Nicholas S.
01/2015
5.0
appliance repair
  + -1 more
Bill's son came to do the repair. was very knowledgeable and polite. He found that the tabs that hold the tub up had bent under the weight of the water and clothes while doing a load at the maximum load setting. The frame was not strong enough to hold a maximum load that it should have been able to handle. Instead of ordering and charging me for a new,expensive, tub holder, he simply bent the tabs back into place, and told me not to use the maximum load setting any more because most washers can't handle the weight. He charged me only for the house call and saved me hundreds of dollars.
Description of Work: repaired clothes washer. Tub was hitting the bottom of the cabinet while spinning to empty water.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Ellen L.
12/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Repaired the ice maker on my whirlpool fridge. Nice job😊

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Gerald C.
11/2014
5.0
appliance repair
  + -1 more
Mike showed up right on time, installed the splash guard components, inspected the unit and provided some recommendations that have been implemented. Since then the dishwasher has been working perfectly.
Description of Work: Installed additional overflow protection and inspect for mechanical problems on a dishwasher to resolve a leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Angela B.
06/2014
5.0
appliance repair
  + -1 more
Positive experience all around. Left a message and Mike, son of the owner, called back shortly. Explained problem to him. Washer was filling with water with the unit off. Washer valve replaced. Personable and professional, showed up at the appointed time, calling before he arrived. Not knowing what a service charge costs, I paid the fee, plus an additional $5.00 charge due to distance to my home. Would call him again.
Description of Work: Replaced water valve on washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Betsy S.
05/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Checked to see if washing machine was repairable. It was not

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Robert W.
02/2014
5.0
appliance repair
  + -1 more
Easy hassle free process. I called for my tenant and Bill came out within a few days which was good based on the 14 inches of snow we were having with back to back storms and everyone else was shut down. He appeared as promised within the designated time period and worked h****** the Maytag washing machine and was able to repair by unclogging the pump and without the need for replacement parts. Afterwards it was easy to arrange payment and conclude the transaction. Bill is service oriented, concerned, easy to talk to, personable, honest by doing only what was needed, and competent. I would use his again.
Description of Work: Repair washing machine

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

ROSE U.
04/2013
5.0
appliance repair
  + -1 more
The Whirlpool washer wouldn't start when the on-button was pressed and so it immediately turned off. Using the manual I tried to troubleshoot the problem but couldn't resolve anything. Made an appointment with Bill's Appliance Repair and he was able to send someone within the week. The repairman reset the code and temperature sensor and there have been no problems since he was here. I was very pleased with the rapid results and would use Bill's repair at any time in the future.
Description of Work: The repairman was prompt to our appointment, was professional, was quite knowledgeable and repaired my Whirlpool washing machine that had an electronic issue.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

susan B.
01/2013
5.0
appliance repair
  + -1 more
See above. Extremely well. Couldn't have been better.
Description of Work: Bill's was recommended by an employee of a small local home improvement center as "the best" and they were so right. I had a complicated problem with an 8 year old kitchen Aid, higher end stainless stove and were not inclined to replace it, unless absolutely necessary, as we'd paid quite a bit at the time and it remains "high end" in appearance and function. Despite our thoughts that it was the electronic control panel, he was undeterred to find the actual problem (this happened 4 years previously). He squeezed me in on the day I called to set up an appointment, as he was in our area. He worked very hard at determining the problem and within the hour had located the issue - the thermostat. The part was inexpensive and the labor was more than fair. He's quick, efficient and professional. We had planned to pay much more. I think a less experienced repair person would have taken longer and changed more. I believe he's been in business for 25 years. His assistant is his adult son. Extraordinarily pleased!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$161

    Contact information

    PO Box 180, Hurley, NY 12443

    www.billsappliance8448.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair,
    Heating and Air Conditioning,
    Electrical

    FAQ

    Bill's Appliance Repair is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Bill's Appliance Repair accepts the following forms of payment: Check,Discover,MasterCard,Visa
    No, Bill's Appliance Repair does not offer free project estimates.
    No, Bill's Appliance Repair does not offer eco-friendly accreditations.
    No, Bill's Appliance Repair does not offer a senior discount.
    No, Bill's Appliance Repair does not offer emergency services.
    No, Bill's Appliance Repair does not offer warranties.
    Bill's Appliance Repair offers the following services: Appliance Repair - Washers, Dryers, Dishwashers, Refrigerators, Stoves, Ovens
    Small Appliances – Hand Mixers, Vacuums, Toaster Ovens. Sell Appliances.

    Contact information

    PO Box 180, Hurley, NY 12443

    www.billsappliance8448.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed