I had to take this business owner to small claims court after she damaged my furniture when cleaning. She said would rather wipe her a** with the $ cost to fix the damage rather than pay for the damages. Initially, she said she would pay for the damages and that is why she had insurance. It was going to be no problem but when I gave her the cost to refinish the nightstand, she got really hostile, rude, vulgar and never did fix the furniture until we took her small claims court. All around a horrible company. I would avoid this crook at all costs.
Description of Work: The house, cleaners were expected to perform light housekeeping, like, dusting, vacuuming, cleaning the shower and kitchen. On the day they damaged my furniture, they took the money left for them to clean, they did not clean at all, and the owner of the company refuse to pay for the damage or refund me the money for that day’s house cleaning.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$175
karen J.
02/2016
1.0
house cleaning
+ -1 more
OWNER TAKEN TO SMALL CLAIMS COURT - WE WON A JUDGEMENT FOR THE $250 IN DAMAGES TO MY FURNITURE WHILE CLEANING. SHE INITIALLY SAID SHE WOULD PAY BUT LATER CURSED AND SCREAMED AT ME AND SAID SHE WOULD NEVER PAY FOR THE DAMAMGES. SHE WAS VULGAR, RUDE AND STOLE MONEY FROM US ON THE DAY SHE DAMAGED MY FURNITURE. THEY NEVER EVEN CLEANED THE HOUSE AFTER DAMAGING MY NIGHTSTAND - THEY TOOK MONEY LEFT FOR THEM TO CLEAN AND I NEVER SAW THEM AGAIN. DO NOT HIRE THIS COMPANY.
Description of Work: They were supposed to clean my house but instead damaged my furniture - took money left for them to clean that day - did NOT clean and I never saw them again. CHERI IS A HORRIBLE, DISHONEST, RUDE, VULGAR BUSINESS OWNER. DO NOT ALLOW YOURSELF TO BE SCAMMED BY THIS CORRUPT PERSON.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$100
Chris L.
05/2015
4.0
house cleaning
+ -1 more
Okay I guess. My husband was home, not I. The house was nice and clean but my hubby did not like having strangers cleaning the house and preferred we do it ourselves.
Description of Work: Cleaned the house
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$100
Lisa R.
05/2014
4.0
house cleaning
+ -1 more
When I scheduled the appointment, the owner told me that I needed to provide all of the supplies to clean including a deck broom to scrub the kitchen floor and rags, and I needed to self-clean the oven the night before. The women arrived promptly and immediately began working to clean my house from top to bottom. They did manage to cover the entire house although they could have spent more time in cleaning the bathroom. I had to clean the bathtub again. However, considering the time constraints, I was pleased with the outcome.
Description of Work: 4 women cleaned my 4 bedroom house in 2 hours.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$150
ellen C.
05/2014
4.0
house cleaning
+ -1 more
Actually, they were pretty good but it got to the point where they weren't listening to me. They wouldn't do what I tell them to do and with that part, they don't actually speak English well. It really bothered me that they wiped the window seal and then used the same thing to wipe the window and so the window was dirty. I explained to the girl who doesn't speak English not to do that and unfortunately, she did it. They also were a little bit pricey. I really hate to rate people with a bad review. The 2 girls really did a good job and they used the materials I wanted them to use. If I can't find anybody else, then I would use them.
Description of Work: I used the housecleaning service of The Cleaning Girls Inc. They cleaned the stoke, they wiped down my cabinets and they did the windows.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
jeanne F.
02/2014
2.0
house cleaning
+ -1 more
They showed up 30 minutes late. I paid for 4 man hours which turned out to be a team of 4 women who work for one hour. I explained clearly that I wanted the concentration to be on my kitchen and I specifically said that I would like the interior of my refrigerator cleaned. After the hour was up I was told they did not have time to clean my refrigerator, and the very last thing they did was lightly mop the center of my kitchen floor and not the sides! After they left I looked around the kitchen to see what they did in there and found water inside an old toaster oven. Who puts water inside a toaster oven?? I looked in the bathroom and found red spots on the floor that weren't there before they came -maybe someone cut herself and didn't clean it up? I was also told they couldn't vacuum the cobwebs from the ceiling because it was too high up. I handed her a stepladder and she asked me for a broom because they didn't have time to vacuum. Then she handed me back my broom with the cobwebs on it for me to clean. This was the worse, most unprofessional cleaning experience I have ever had! I spend an hour cleaning after they left.
Description of Work: cleaned 5 rooms in my house
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
2.0
$89
Ronnie B.
01/2014
4.0
house cleaning
+ -1 more
They just did not seem to move very quickly
Description of Work: They cleaned the house.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Kyle H.
08/2013
5.0
house cleaning
+ -1 more
They exceeded my expectations. They were on time and very efficient. There were 4 women and it took them 1.5 hours. They paid a lot of attention to detail... moved furniture to vacuum, cleaned blinds, etc. I don't think my apartment has been this clean since the day I moved in. I purchased this deal on Amazon Local, but wouldn't hesitate to pay the full price in the future.
Description of Work: Cleaned my 3 bedroom, 2 bath, 1500 sq ft apt.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$105
Kevin S.
07/2013
5.0
house cleaning
+ -1 more
Team of 3 arrived and after a quick walk through of the house, Quickly got to work cleaning the house from top to bottom. Were very thorough and cleaned ceiling spaces, tops of framed wall hangings and blinds (as well as individual blinds). Carefully moved objects on tables and shelves and returned tot he same positions after cleaning.
Description of Work: Thorough cleaning of the entire house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Jolanda S.
07/2013
5.0
house cleaning
+ -1 more
I originally purchased an Angie's list coupon, and have since hired the service to come back every 3 months or, so to do a thorough cleaning since I can't fully keep up with it myself. I find the women to be professional, and quick and thorough.
Description of Work: Four women for 3 hrs... Fully cleaned 5 bathrooms and laundry room, and vacuumed, dusted 4 bedrooms, and the full basement.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
JEANNIE R.
06/2013
1.0
house cleaning
+ -1 more
not very good,for four women in 1 & 1/2 hours ,house was not done satisfactorily , they broke a piece off shower and didn't tell us when we went to take a shower we found it lyiong on top of bathtub!!!! They did not speak english very well & quite honestly did not understand us,oh well live &learn!!!!
Description of Work: not much for $175.00
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$175
Eileen M.
05/2013
4.0
house cleaning
+ -1 more
Been using the company since the beginning of the year. I started off every week but had to cut it to every other week financially it was getting tough. I like the fact that there is a crew of four doing the cleaning. Takes less time with four making it easy for me to plan things afterwards. Girls are very hard working. Sometimes they forget to do certain things or put things back where they were but a friendly reminder usually works.
Description of Work: I have a small house two bedrooms although they only clean one of the bedrooms. They dust, sweep, mop and clean the bathroom.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$82
Eileen M.
04/2013
5.0
house cleaning
+ -1 more
Have no complaints, and I am very fussy.
Description of Work: They were in and out, my house was cleaned to my expectations,
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
andrea V.
02/2013
5.0
house cleaning
+ -1 more
very happy with their work...was able to relax and work on my holiday shopping...cleaning was done!
Description of Work: preholiday cleaning of my home...excellent job.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
margaret F.
01/2013
4.0
house cleaning
+ -1 more
4 GIRLS, PUNCTUAL, TRUSTWORTHY, POLITE. EVERYTHING IS PUT AWAY PRIOR TO LEAVING. GOOD JOB,DONE QUICKLY.
Description of Work: 4 GIRLS CAME EVERY 2 WEEKS TO CLEAN. THEY COMPLETED 2 BATHS, KITCHEN, LIVING ROOM, DEN, BEDROOM AND HALLWAYS. IF SOMETHING NEEDED EXTRA ATTENTION, YOU NEEDED TO ASK. THEY DUSTED, WASHED FLOORS, VACUMED, INSIDE WINDOWS. IT WAS A GOOD SURFACE CLEANING. IF YOU NEEDED MORE YOU JUST REQUESTED THE SERVICE, DEPENDING ON WHAT IS INVOLVED, IT MAY COST A LITTLE MORE.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Deborah W.
01/2013
4.0
house cleaning
+ -1 more
I had forgotten about my deals that I had purchased. I bought 4 @ $75 with the intention of using 2 and giving 2 to my stepdaughter. When I called, the lady was very nice and made an appt for me to use all 4 in my own home instead of losing them. The girls who came were reasonable enough and knew what they were supposed to do. I didn't have rags for them since I usually use sponges to clean. I had to cut up an old towel for them to use. My only frustration was that only the lead girl spoke english so when I asked a question, or pointed something out, I got a smile. The services were scheduled to be for a certain amount of time. I found out when they arrived it was not for a team for that time but for each girl's time totaling 4 hours. Afterward I read it was supposed to be 4 girls per hour of work. I had 4 hours purchased. After about 2 hours, 2 more women came in and I was told that would reduce the time so they could get out earlier. I was pleased with the cleanliness of the house but didn't see any difference from a regular house cleaning. I expected the baseboards would be dusted & the bathroom walls would be wiped down but they didn't. The fans were cleaned as was the top of the fridge. My floors looked great. All in all - a good job.
Description of Work: Cleaned 3 levels of my home, totaling 4 bedrooms, 3 bathrooms and finished basement. Was supposed to be DEEP cleaning, whatever that meant.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Raaya L.
12/2012
5.0
house cleaning
+ -1 more
Though they were about 15 minutes late, the cleaning ladies did a deep, thorough cleaning of my home. I would definitely hire them again.
Description of Work: Deep housecleaning
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$150
Suzanne B.
12/2012
5.0
house cleaning
+ -1 more
Excellent service... the ladies exceeded expectations.
Description of Work: Overall deep housecleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Maria M.
12/2012
5.0
house cleaning
+ -1 more
The job went very well. Other than a small ding in the dining room wall (which I didn't even report) I had no complaints. The crew was on time and went to work immediately and energetically. The crew chief reviewed what I wanted and communicated it well to the crew. They all worked steadily and hard and did an excellent job in the allotted time, without and overage that would have incurred additional charges. I would definitely recommend this company.
Description of Work: Housecleaning services were performed in my living room, dining room, kitchen, 1 full bath, and a powder room. This included vacuuming, dusting, scrubbing the kitchen floor, cleaning the kitchen window blinds (which were very grimy), cleaning the fridge, cleaning the tub and toilets, and other related activities.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Patricia S.
11/2012
5.0
house cleaning
+ -1 more
The housecleaning went very well. However, only one of the four young ladies spoke English.
Description of Work: Very thorough housecleaning before 2011 Christmas holidays. The company was not called The Cleaning Girls. It was something like Best Cleaning Service on Long Island.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$150
Keith B.
11/2012
4.0
house cleaning
+ -1 more
went well...nice and professional
Description of Work: 8 Room housecleaning by 3 girls for 1 hour
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Michael K.
11/2012
1.0
house cleaning
+ -1 more
This deal felt like a "bait and switch".
Description of Work: We paid $150 for 2 hours of house cleaning. Normally our house can be cleaned by four people in two hours. However, only part of our house was cleaned. After two hours we were informed that the women needed to leave immediately for another job and could not finish cleaning the entire house including the other bathroom and kitchen. We were told that they could come back another day to clean our home but the hourly rate quoted was astronomical as it was no longer part of the Angie's list deal. A quote on how long and how much it would cost to clean our home should have been given once we signed up for this deal and if the entire house could not have been cleaned in the time alloted we should have been offered a refund rather than the women only completing part of the job.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$150
DENNIS W.
10/2012
5.0
house cleaning
+ -1 more
It was the first time I had used them. It went well. Everything was done to my satisfaction.
Description of Work: I bought the Big Deal for $75 for deep cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Nicole F.
10/2012
5.0
house cleaning
+ -1 more
It went very well. They arrived on time, listened to specific instructions and did a lovely cleaning job. They stayed as long as it took, even though I was paying with a half price coupon.
Description of Work: This was a housecleaning with a coupon. They did very well and the price was less than half than what it would normally cost.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$75
perri l M.
09/2012
5.0
house cleaning
+ -1 more
they were extremely professional, contactacted us and explained what would be done as well as what options were available . owner manager called shortly before arriving with the workong staff. reviewed the house with my mom ( this was a gift to my mother ). my mom was extremely pleased with the quality of work and communications. thank you cleaning girls for the great job and coupon pricing.
Description of Work: cleaned a split level house, top to bottom. they did not clean the windows, it was not needed.
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Service Categories
House Cleaning,
Home and Garage Organization,
Garbage Collection
FAQ
The Cleaning Girls Inc is currently rated 4.1 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 4:00 PM
Tuesday: 9:00 AM - 4:00 PM
Wednesday: 9:00 AM - 4:00 PM
Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 4:00 PM
Saturday: Closed
The Cleaning Girls Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, The Cleaning Girls Inc offers free project estimates.
No, The Cleaning Girls Inc does not offer eco-friendly accreditations.
No, The Cleaning Girls Inc does not offer a senior discount.
Yes, The Cleaning Girls Inc offers emergency services.
No, The Cleaning Girls Inc does not offer warranties.
The Cleaning Girls Inc offers the following services: Cleaning for post construction, maintenance, move in, move out, organizing & packing.