Servpro of North Huntington

Too often, contractors over-promise and under-deliver. Servpro of North Huntington is not one of those contractors. They were responsive, reliable, and did exactly what they promised, when they promised. Doug Quednau helped my brother and I navigate a terrible mold situation in our childhood home with kindness and professionalism. I'd recommend this firm every time.

The technician from Servpro concluded that there was no evidence of mold in the area. He was professional and honest. He also talked himself out of a job. He did the right thing by me. I would highly recommend this company based on my experience.

.

unknown

unknown

.

Upon being informed by one local (Southampton) contractor that ServPro of North Huntington was the “best” available in its business, I engaged Servpro to perform extensive mold remediation and water damage cleanup due to Hurricane Sandy on our 2000 sq. ft. house on 60 Cobb Road, Watermill NY 11976. The remediation involved: 1. Demolition of the interior of the first level of the entire house, which included the kitchen, living room, dining area, 3 bedrooms, crawlspace, hall closet, etc. 2. Steam cleaning the interior of the house 3. Antimicrobial treatment to be sprayed in the interior of the house 4. Drying of the interior of the house The work took approximately a week and was completed on January 18, 2013. In March of 2013, less than two months after Servpro “completed” their work, our contractor uncovered mold in our ceiling and in the crawlspace. As Servpro has a warranty on their services, we requested them to return to retreat the house, but they refused under the claim that “remediation was completed” when they left on Jan 18. We were informed that we have not maintained “proper humidity and temperature,” which caused the mold to return. Upon completion of mold remediation work on Jan 18, we were not informed of “proper humidity and temperature” by Servpro. Furthermore, as Servpro did the demo work themselves, they were fully aware that we would have to rebuild the house because of the extensive damage. At the time, we didn’t even have heat or electricity, which Servpro was also aware of. There was no way to maintain “proper humidity and temperature,” as the house was and still is a construction site. Servpro has been negligent in the follow-up and did not inform us of what was required afterwards. They were very quick to demand their money for work, which we hesitantly provided. However, once fully paid, Servpro has been unprofessional and now refuses to meet their obligation on their 6 months warranty, after failing to complete their job.

We had a broken water supply line. I contacted Serve Pro of North Huntington upon recommendation of my insurance agent. They showed up exactly as promised in less than 24 hours. It was a multi-day process that required repeated visits to check progress. They showed up exactly when they said they would each time the were suppose to. They did a great job.