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TRUE BLUE SWIMMING POOLS

Pool and Spa Service, Pool Sales Construction and Installation, Concrete Pouring and Repair,

About us

Swimming Pool Construction, Service and Maintenance

Business highlights

34 years of trusted experience

Services we offer

SALES, INSTALLATION AND SERVICE OF IN GROUND POOLS.

Services we don't offer

Ask for details

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Photos of past projects

Reviews

4.538 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
11%
3
0%
2
3%
1
11%


Rating CategoryRating out of 5
quality
4.4
value
4.2
professionalism
4.4
responsiveness
4.3
punctuality
4.4
Showing 1-25 of 38 reviews

Pete M.
06/2021
1.0
swimming pools
  + -1 more
The absolute worst pool company. The only time you will see Mike the owner is at the time of sale. You will never see him again. My pool was opened in April and it is now almost July and it is still not fixed. They installed a gas heater less than two years ago and they piped it wrong. They have been to my house 7 times in the past two months and could never fix the problem. They were just guessing. I called a different pool company and they diagnosed the problem within 5 minutes. I paid them hundreds of dollars over multiple visits and they had no clue what they were doing. The owner will make it sound so good and he is knowledgeable but it doesn’t matter because you’ll never see him again. He hires a bunch of guys with little to no experience. It’s now almost July and neither one of my pool heaters work because of their incompetence. I really didn’t want to write this but it’s clear that Mike the owner either doesn’t know what is going on or he doesn’t care. I would never recommend them to anyone. They have jerked me around for the past 2 and a half months. The pool has been opened for all this time but we haven’t been able to use it. Absolutely terribly run company.
Description of Work: Build pool, attempt to troubleshoot and fix heater.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Carlo D.
06/2021
1.0
pool cleaners
  + -1 more
I called and informed them I had found their business through Angie's list. I was given an appointment to have my pool inspected to see if it could be opened by the company. I was given a time but no one arrived. On contacting them again, they had no record of my call or having put me on their schedule. In short, poor front desk organization.
Description of Work: Inspection and pool opening
Rating CategoryRating out of 5

Response from TRUE BLUE SWIMMING POOLS
I am not sure who you spoke to but your appointment is scheduled for Monday June 28 between 10 - 2. Please let me know if you want to cancel.

Thomas K.
06/2019
5.0
pool cleaners
  + -1 more
Unable to get other pool companies to come over sooner then 2 weeks. Called True Blue and was scheduled for service in just a few days. Service man Joel arrived promptly as scheduled and had a difficult time removing my Salt Cell. It seems that the contractor that installed it several years ago put in a location that made it hard to remove for servicing. He finally got the Cell off but our Polaris water line got damage in the process. Not only did he clean our Salt Cell that was clogged he also took the time to repair our Polaris connection. I couldn't have been more satisfied with this service.
Description of Work: Haywood Salt Cell was not working

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Dean B.
08/2016
5.0
pool cleaners
  + -1 more
I have used many service providers during the 15 years I've had my pool and True Blue is excellent. The work was extremely well done and they were very responsive (even during the busiest time of summer). The team was great and their price was more than fair. I would highly recommend them and will they are now my go to pool team!
Description of Work: Pool liner, concrete coping base, new filtration system and other associated work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert D.
07/2016
1.0
pool cleaners
  + -1 more
Didn't go at all. Prior to service guys showing up a day late when I wasn't at home as planned, I had spoken with two people at True Blue on multiple occasions. Discussed problem so that there was no question of the issue. The service guys cleaned the pool filter for an hour (rate is $175 per hour) and when questioned about the air leak said we don't repair that. Their bill included a recommendation that we consider replacing the intake line to the pool. Does anybody see a problem with this picture? True Blue was told the problem, they never said they don't repair, their service guys agreed that was a problem, but they quit after charging 175 to clean filter. I didn't need them for that. Go to someone else for pool service.
Description of Work: Repair of intake line to filter to eliminate air drawn into filter.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$175

Michael A.
02/2016
5.0
concrete repair, pool cleaners, swimming pools
  + 1 more
We couldn't be happier with the work done by the entire True Blue team. We first met with Mike (the Owner) to go over the design and get an initial estimate. Mike came back a few times to meet with us to go over all of the details and was very responsive and helpful with all of our questions. The job was done in 2 phases, during the fall the pool was built and liner installed and then they came back in the beginning of the spring to finish the job and turn the pool on. This worked out great as we were up and running before the pool season started. The True Blue team was very helpful in all aspects of the job from construction to how to maintain and run the pool. We were so pleased that we even hired them to then do our masonry work as well as our pool cover. Overall a great experience.
Description of Work: Installed a 40x20 free form concrete wall pool with tanning ledge, swim out bench, deck jets and a unique design to accommodate a swim up bar area. They also installed a full automation system and gas heater for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40,000

myrna E.
09/2014
5.0
pool cleaners
  + -1 more
very satisfactory. price was less than two other bids. worked rapidly. and neatly
Description of Work: remove debris and damage brought on by Sandy, then replaced liner, heater , pump. went with salt water

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

BRUCE Y.
07/2014
5.0
plumbing, pool cleaners
  + 0 more
Joel and his team did a great job! First of all, they arrived on time. They are polite and easy to work with. They performed pressure test thoroughly on the suction line, the return line and the main drain line. A leak was located and fixed in the suction line. They also found that the skimmers are separated from the concrete. They filled the cracks with eproxy. They also spent time to answer all my questions. Overall it was a great experience! I had to add an inch of water everyday before they came. It has been a week now since they fixed the leaks and I still don't need to add any water. I would definitely recommend True Blue to anyone that requires the service!
Description of Work: Performed pressure test and fixed leaks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$440

Thomas S.
05/2014
4.0
concrete repair
  + -1 more
We used them for repairs last year and it was fine. When I called them initially to ask them about their services and talk about the kind of repair we were looking to have done, the woman was very kind and courteous and knowledgeable. I wasn't here when they came, my husband was, but they came and did some adjustments on our filter and there was another repair that they did. They accomplished what we called them here to do. I can't remember what the precise repair was or the price. I went with them because neighbors had used them. I would use them again int he future.
Description of Work: True Blue Swimming Pools came out repaired my swimming pool.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Paul D.
05/2014
4.0
pool cleaners
  + -1 more
I asked for an opening and to have a leak diagnosed. They responded quickly though I was told they are into June already with their openings and referred to their website to help diagnose my small leak issue. Seems like they are too busy to take on new business.
Description of Work: N/A

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0


Response from TRUE BLUE SWIMMING POOLS
Unfortunately our opening schedule availability could not accomodate this customer. We begin scheduling these appointments in March and when called in May, can be booked until after Memorial Day. We feel limiting the number of pools we open per day helps ensure better customer service for our clients.

Sue M.
04/2014
5.0
pool cleaners
  + -1 more
I contacted the company. They responded quickly. They quoted a price and the price was very good to acid etch (which was $750.00). Please understand this is a VERY LARGE POOL. They came and performed wonderfully. They also quoted to open our pool at an GREAT price!!! We have also contracted them to service the pool weekly during the pool season. Everyone...from the owner, manager and workers are wonderful. I do not understand why they received a "B" rating...if I could I would give them an A Plus!!!!
Description of Work: Acid etched a very large pool, open and weekly service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

TED G.
01/2014
5.0
pool cleaners, swimming pools
  + 0 more
This is the second pool that True Blue has built for me. Mike from True Blue is very professional and has built another beautiful pool for me. The pool was done in under 4 weeks time from start to finish. His team is very professional and courteous, and they clean up after themselves and keep the job site as neat as possible after each stage. I would highly recommend True Blue Pools
Description of Work: Built a pool

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$25,000

Mary C.
12/2013
5.0
pool cleaners
  + -1 more
They were punctual, price was fine, people were nice, they gave us great tips to maintain the pool.
Description of Work: Open and close inground pool

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Judi R.
12/2013
5.0
pool cleaners
  + -1 more
workers were professional, cordial and helpful in performing required tasks. they did a nice job. will be using them again
Description of Work: pool was cleaned and closed for the winter

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Richard M.
11/2013
5.0
pool cleaners
  + -1 more
Diagnosed the leak quickly. The skimmer boxes had separated from concrete wall. They filled the space with a patch material and the water level stopped dropping. Fixed!!
Description of Work: Fixed leak in pool.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$175

Oralando S.
10/2013
5.0
pool cleaners
  + -1 more
It was actually quite excellent. I have an in-ground cement pool that just need to be cleaned. It's a pool cleaning service but they said we had algae growing in it so it was a very intensive cleaning that they needed to get done before anything would be needed to be done on the pool. They were very responsive and their prices were also very affordable. The 2 gentlemen that came and do the work were there for 2 days cleaning the pool. We're planning to use them again soon.
Description of Work: I had used True Blue Swimming Pools.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Lisa K.
09/2013
2.0
pool cleaners, swimming pools
  + 0 more
They had too many pools scheduled because so many different things went wrong during construction, from foundation wall uneven or buckling to lights never installed on the right side of the pool and service since installing pool have been terrible. Liner keeps coming out in areas, heater broke down a year later and couldn't get them to help in the repair or provide guidance on what to do. automatic pool cleaner keeps getting stuck and bag constantly gets caught and tears. They don't seem to know how to fix or do things properly or they are just to busy and dont' care
Description of Work: Installed a 16x40 s in-ground vinyl pool and provide maintenance and service.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$35,000

Response from TRUE BLUE SWIMMING POOLS
We strive for excellent customer service and are sorry to hear about these concerns. For the record, 1) The cosmetic defect in the pool wall was repaired promptly. 2) The owner's general contractor poured the concrete patio before the owner's electrician performed his job, including wiring the pool lights. We moved the lights to the other side of the pool at no charge. 3) The heater problem was called into the manufacturer on 8/15/13 and the repair was done on 8/17/13 at no charge, even though the warranty recently expired. 4) Liners occassionally pull out of the track and are easily put back in. 5) The pool cleaner bag should be attached to the hose with the clip provided.

Todd M.
09/2013
5.0
pool cleaners
  + -1 more
The quality of the work is great. The only downside is the cost.
Description of Work: Weekly maintenance of pool

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Jean R.
08/2013
5.0
pool cleaners
  + -1 more
They seemed very much sincere in what we wanted and what the trends were in the area. They seemed like a very good company, but we just went with someone else.
Description of Work: The owner of True Blue Swimming Pools came out several months ago, and gave an estimate for pool service.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy M.
02/2013
5.0
swimming pools
  + -1 more
The entire job went smoothly. I was very happy with finished pool.
Description of Work: In ground pool was installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60,000

Sinead M.
01/2013
5.0
pool cleaners
  + -1 more
They gave us a good quote, but we just ended up going with somebody that we knew in the area. We liked them and they got back to us quick. They were good, but we just ended up not using them.
Description of Work: I got a quote from True Blue Swimming Pools to do work on our pool.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anthony F.
07/2012
5.0
concrete repair, plumbing, swimming pools
  + 1 more
I would absolutely recommend him and the draw came in as priced. I was very happy. They actually poured the foundation in the winter time and just finished up some ordinance the other day. Dealing with Mike was a pleasure, his foremen Ralph as well. The quality was outstanding.
Description of Work: I used True Blue Swimming Pools to install a pool and they also did all the plumbing associated with the pool.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32,000

Barbara D.
04/2012
5.0
pool cleaners
  + -1 more
I have used them for the past ten years. They are pretty good. They have been pretty reliable. Last year there was a problem with my filter that I thought they had taken care of. We called them, and they came out and fixed it. They have been pretty good other than that. Their prices are comparable.
Description of Work: I have them open and close my pool for me every year.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$700

NICOLE D.
10/2007
5.0
pool cleaners
  + -1 more
They were very professional and they always returned our calls. They got the job done quick and did a good job. They arrived on time and when they were scheduled to be there. I didn't have any problems with them. There was always a foreman on the job to look over the workers and their work. They finished the job quickly; the whole job took them from beginning to end about a month to complete the job. They did a good job and we are very pleased with their work.
Description of Work: They installed our 18 x 40 free form in-ground, vinyl pool.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$23,000

Rich D.
04/2007
1.0
concrete repair, pool cleaners
  + 0 more
The owner told us that he or his manager would be on the property to over see the installation throughout the process. We couldn't get them to show up even when there were huge problems because sub contractors were confused about the design. Almost every part of the job was sub-contracted out. The final pool is set too low into the ground, is set four inches lower into the ground on one end. The pool is supposed to be in line with house and is off by one foot. He left piles of dirt next to the pool which washed into the pool and tried charging us for the extra dirt removal. Because the pool was set too low into the ground, we had to haul tons of more dirt off the property. The cement walls were built with old wooden deformed forms leaving gaps and deformed walls. The end result was a "True Brown pool!" We had to hire several contractors to repair, replace, or complete work that they were paid to do. They took on too many jobs and they couldn't handle installing all the jobs sold.
Description of Work: Installed a concrete wall with liner in ground swimming pool.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$36,000
    • 1(current)
    • 2

Contact information

17 E. DEER PARK RD, Huntington Station, NY 11746

www.trueblueswimmingpools.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 4:30 PM
Tuesday:
8:30 AM - 4:30 PM
Wednesday:
8:30 AM - 4:30 PM
Thursday:
8:30 AM - 4:30 PM
Friday:
8:30 AM - 4:30 PM
Saturday:
10:00 AM - 2:00 PM

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Pool and Spa Service,
Pool Sales Construction and Installation,
Concrete Pouring and Repair,
Plumbing

FAQ

TRUE BLUE SWIMMING POOLS is currently rated 4.5 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 4:30 PM

Tuesday: 8:30 AM - 4:30 PM

Wednesday: 8:30 AM - 4:30 PM

Thursday: 8:30 AM - 4:30 PM

Friday: 8:30 AM - 4:30 PM

Saturday: 10:00 AM - 2:00 PM

TRUE BLUE SWIMMING POOLS accepts the following forms of payment: American Express,Check,MasterCard,Visa
Yes, TRUE BLUE SWIMMING POOLS offers free project estimates.
Yes, TRUE BLUE SWIMMING POOLS offers eco-friendly accreditations.
No, TRUE BLUE SWIMMING POOLS does not offer a senior discount.
No, TRUE BLUE SWIMMING POOLS does not offer emergency services.
No, TRUE BLUE SWIMMING POOLS does not offer warranties.
TRUE BLUE SWIMMING POOLS offers the following services: SALES, INSTALLATION AND SERVICE OF IN GROUND POOLS.
Ask for details

Contact information

17 E. DEER PARK RD, Huntington Station, NY 11746

www.trueblueswimmingpools.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 4:30 PM
Tuesday:
8:30 AM - 4:30 PM
Wednesday:
8:30 AM - 4:30 PM
Thursday:
8:30 AM - 4:30 PM
Friday:
8:30 AM - 4:30 PM
Saturday:
10:00 AM - 2:00 PM