Suffolk Systems Inc

Description of Work: Danny arrived when he said he would, quickly diagnosed the issue and replaced the parts quickly. Great service, will definitely use Suffolk Systems again.

Description of Work: Gave the best and most economical estimate!! Lori is extremely courteous and professional. Will definitely do business with this company.

Description of Work: They installed a 2 zone 3 ton split ductless AC . I was very satisfied with all aspects of their service. I even recommended them to my cousin. |These are the guys you want to do the job. Their price was very fair. I had gotten other estimates for the same system for hundreds of dollars more.

Description of Work: Moved a thermostat from one location to the next. Also, used a thermostat that I provided them in the new location.

Description of Work: Charged us for an estimate, after Hurricane Sandy

Description of Work: Very fine service! Prompt, professional and fair.

Description of Work: Salesman recommended $300 pressure test as a potential way to save the money of replacing entire system & was told the $300 would be applied to cost of system. This recommendation should not have been made in my case and I feel duped. My house was bought as a foreclosure. The system was from 1998, very poorly done and never worked for me. I explained this to the salesman and how filthy the returns and supplies were and that I am asthmatic/allergic. Tthe salesman did inspect the equipment. When their mechanic showed up - 2 hours late - to do the test, he pointed out how deteriorated the compressor was and how equipment in the attic didnt look too good. However, he never recommended that I not do the test. He had a "just doing what I'm told" attitude. The test failed and it was then I got the full explanation from the mechanic how the dirt gets into the coil causing leaks; no surprise to him. A shock to me! I called the salesman and the office on Friday eve after the test. No answer till Monday and it was from the salesman. Thinking my system could be saved I really hadnt checked his new system estimate. (compressor was 3500) Upon review, I discovered their price for new system was the highest price among all 5 estimates I had gotten (4 from Angies List.) Over $12 K for a 3.5 ton, 16 seer system. Since I saw such good prices for this company on A/L, I asked the salesman why and if he could do any better. He took off $200. Another insult. Other issues: When I called in June for an estimate there was a ridiculous wait of 3 weeks. Then after the pressure test, to do an install was another 2 weeks with no Saturday installs. To boot, when the salesman was at my house for the estimate, he noticed a diving board not being used and asked if he could have it for a relative. He took me totally by surprise and I said yes. He said he offered me money, I dont remember that. My fault for being exhausted and letting him have it for free. It is worth money. His fault for even asking and taking advantage of me (single woman) in this situation. And SO UNPROFESSIONAL. My opinion is that the salesman is slippery - be careful. He did me another "favor" by badmouthing the company I did choose to do the work - who are avail 7 days a week and did an excellent job, with one day's notice and at $2,000 less. Suffolk Systems may do great work; I cant say. They were too busy to accomodate me. I do think they are a small operation and one cannot tell that from A/L. Also, Zero quality control on their salesperson. Frankly, I am still baffled by how bad my experience was in comparison to others on A/L. Although I want to forget this ever happened, A/L readers should know.

Description of Work: I had a whole new air conditioning system installed in my home. Bob, the gentleman who provided the estimate was very knowledgable about the product and installation procedure and showed up exactly when he said he would. Dan, the installer, came to my home two days before the the installation date and went over every detail as to what was being done. They came to install the system on april 18, 2012 at exactly the time they said they would come. They were very professional and neat. If a change neede to be made, they consulted me first. We are very happy with the job they did and would definitely recommend them to others.

Description of Work: Pilot light would not remain on.Repaired furnace by replacing the thermocouple

Description of Work: Here it was in the middle of an intense heat wave in NY...and we finally decided that we MUST get a central AC system installed in our home. We called three companies in the area...but only one...Suffolk Systems...came immediately (that day) to survey our home to get us a timely quote. Bob arrived and gave us a very detailed explanation of the overall systems and the installation process. We had researched other companies as well on AL...but we found that Suffolk Systems had an A rating across the board. The closer was when Mike (the owner) came to discuss the project. Intuition is an important thing when choosing a contractor...I I felt this guy was trust worthy. I was not wrong. Bottom line: They quoted the job...the price was fair... they only install quality American Standard systems...we hired them...set the date for the project...they arrived on time...the workers were extremely respectful of our home... Mike was here the whole time managing the project....they finished on time...cleaned up...Mike explained everything about the system. It has worked perfectly, We went on vacation for two weeks after the system was istalled...came home to a cool, comfortable home. I am delighted!

Description of Work: Price- 600 & 309 Date- 6/7/2011 & 6/22/2011 6/7....Add freon and got system working. 6/22..Collected blockage & drain pans.

Description of Work: Cleaner out clogged water line

Description of Work: I had an old Central A/C system that was not working properly last season. Because I intended to renovate my home, I wanted to repair the old system pending renovations. Other companies only wanted to replace with new. Suffolk Systems "patched things up" to keep the system running for most of the season until it completely crapped out. The renovations are now on hold and as such, will replace the system with high efficiency equipment this season. In March I got four quotes to replace the old system, including one from Suffolk Systems. Suffolk Systems proved their compentency last season and offered a considerable discount because of last season's service. Suffolk got the job, showed up on time, did the work professionally with excellent quality of workmanship, and met the quoted price despite needing to "add" unforseen items to the job. I fully recommend them.

Description of Work: Seasonal start up and replaced a few worn parts.