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COASTLINE POOLS & SPAS

Pool and Spa Service, Decks and Porches, Pavers and Hardscaping,

About us

Coastline Pools & Spas has been in business for over 30 years. We have a 3000SqFt showroom and store in which we sell pool & spa chemicals, accessories,parts, toys, patio furniture, Hot Tubs,. We run 8 GPS dispatched trucks and employe 5-20 employees with a at least 3 years experience or more. We are a warranty shop for many major manufacturers.

Business highlights

40 years of trusted experience

Services we offer

We provide design, construction, service & repair for Gunite & Vynil swimming pools & Spas. We work on both commercial and residential pools. We are authorized service center for Hayward, Jandy, Zodiac, Aquacomfort,Pentair,Loop-Loc, Beachcomber Hot Tubs & Telescope Casual Furniture

Amenities



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

2.76 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
0%
2
17%
1
50%


Rating CategoryRating out of 5
quality
3.2
value
3.4
professionalism
3.0
responsiveness
2.6
punctuality
2.8
Showing 1-6 of 6 reviews

Jay C.
05/2021
1.0
pool cleaners
  + -1 more
cleaning of the pool
Description of Work: Last year this company was hired for my pool’s weekly cleaning and eventually closing of the pool. For other repair work or maintenance issues for the pool these guys never return the calls. In spite of leaving several messages nobody returns the calls. Nobody wants to give their cell numbers. This year spoke to one of them early April and they told me they would come by April 15th to start the cleaning and also fix a minor issue with the pool heater. Nobody has come and nobody AGAIN has returned my calls.
Rating CategoryRating out of 5

BRUCE F.
07/2020
1.0
decks, pool cleaners
  + 0 more
They said a tech would be there on 4 consecutive days and they no showed. Mike then said he would no longer serviced the account and Even though they installed it. I requested a Mgr. He told me to **-- -- off.
Description of Work: Fix pump to deliver more pressure

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$700

minakshi W.
10/2016
1.0
pool cleaners
  + -1 more
Terrible customer service. Incompetent repair staff - they kept charging for repairs that didn't work. Careless maintenance staff - they damaged my pool and wouldn't repair it or reimburse me. Unreliable and untrustworthy. Plus very expensive.
Description of Work: Pool maintenance and equipment repair.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,000

Response from COASTLINE POOLS & SPAS
We are very sorry this customer feels this [Member Information Removed], but Everything this customers says is completely untrue, and unfair. They never paid there bill in full for earlier work and we will not return to do any other work in future for unpaid accounts. when the customer called to have there pool closed we informed them we would not work for them and they should find another company, at that point the husband became very upset that we fired them as a customer and he proceeded to post these kinds of reviews all over the internet. There was no signed contract or agreement with us to close there pool. We have been in business for over thirty years and always have lived up to our responsibilities with our customers. But we will not tolerate unfair, inconsiderate, and disrespectful behavior.

Anthony A.
06/2015
5.0
pool cleaners
  + -1 more
We have worked with Coastline for over 5 years. The staff is extremely knowledgeable and responsive. Very easy to get them by phone. We bring them pictures and they tell us what to do. While their service is very good, they are willing to help you do-it-yourself. They do our pool opening and closing each year. Several years ago our Polaris wasn't working and they fixed it rather than sell me a new one. They look out for the customer!!!
Description of Work: Had a leak problem. Coastline showed me how to fix it myself and sold me all the necessary parts. Saved me the cost and delay of waiting for a Coastline service person come to my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

robert P.
07/2014
2.0
pool cleaners
  + -1 more
unknown
Description of Work: weekly pool service and maintenance...they did open and close the pool timely but they never addressed the leak or the timer issue with the pool as they had promised which turned out to be a very small issue.....it was very difficult to get in touch with them or get service if it was anything other than weekly maintenance....I had to change pool companies this year due to the lack of responsiveness

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
2.0

$2,000

Response from COASTLINE POOLS & SPAS
There is no excuse for the service Mr [Member Name Removed] received. We try to provide timely responses to all customer requests. Unfortunately this was not done in this customers situation and were very sorry that was his experience. As a service company we try to address everyone's issues as quickly as possible. To him we promise to correct the situation that occurred so no other customer should have this type of poor customer service and experience

LISA D.
03/2006
5.0
pool cleaners
  + -1 more
THEY ARE EXCELLENT. ANY PROBLEMS I HAVE THEY COME OUT RIGHT AWAY AND GET IT FIXED. THEY ARE ALWAYS ON TOP OF EVERYTHING. WE HAVE NOT HAD ANY PROBLEMS WITH THEM.
Description of Work: THEY DO WEEKLY MAINTAINANCE ON OUR POOL. THEY CHECK FILTER, PUMP, ADD ANY CHEMICALS AND VACUUM. THEY ALSO OPEN AND CLOSE OUR POOL.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

    Contact information

    250 West Jericho Turnpike, Huntington Station, NY 11746

    www.coastlinepool.com

    Service hours

    Sunday:
    9:00 AM - 2:30 PM
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 6:30 PM
    Saturday:
    9:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service,
    Decks and Porches,
    Pavers and Hardscaping,
    Fencing

    FAQ

    COASTLINE POOLS & SPAS is currently rated 2.7 overall out of 5.

    Sunday: 9:00 AM - 2:30 PM

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 6:30 PM

    Saturday: 9:00 AM - 5:00 PM

    COASTLINE POOLS & SPAS accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, COASTLINE POOLS & SPAS does not offer free project estimates.
    Yes, COASTLINE POOLS & SPAS offers eco-friendly accreditations.
    No, COASTLINE POOLS & SPAS does not offer a senior discount.
    No, COASTLINE POOLS & SPAS does not offer emergency services.
    No, COASTLINE POOLS & SPAS does not offer warranties.
    COASTLINE POOLS & SPAS offers the following services: We provide design, construction, service & repair for Gunite & Vynil swimming pools & Spas. We work on both commercial and residential pools. We are authorized service center for Hayward, Jandy, Zodiac, Aquacomfort,Pentair,Loop-Loc, Beachcomber Hot Tubs & Telescope Casual Furniture

    Contact information

    250 West Jericho Turnpike, Huntington Station, NY 11746

    www.coastlinepool.com

    Service hours

    Sunday:
    9:00 AM - 2:30 PM
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 6:30 PM
    Saturday:
    9:00 AM - 5:00 PM