Ackermans Appliance

They are not very good at all but it was such a fiasco and it was really expensive. I just thought that the way they run their service department was just like terrible but I don't know I did some searching around trying to find someone to replace them and I did find someone who got a great recommendation on Angie's list but we were too far away for him. Actually, strangely enough he didn't work on the type of washing machine that we had. He said that they are very specific and the company the manufacturers are very difficult to deal with and he just doesn't do them which is interesting and makes me want to never buy a Maytag. I am understanding some times that this stuff is trial and error when you are starting to deal with computer parts. I just felt like you know it's the kind of a thing you think a big company that services this area and there is not a lot of companies that do that around here that they have a whole fleet of service men that are out on the road and you're expecting the service men to come and they don't even have cell phones you can't even reach the service men. It's like over and over he is probably in his truck and it's like well then call him. I need to know if I have to stay here and wait all day but they just like say maybe he will check in and it was really annoying.

Someone from Ackerman's came and picked up the units to take into their shop on 2/6/2009. Once in their shop, we assumed that they would inspect and access the necessary work to repair the appliances. They just started working on them without providing any time or cost estimate or even to tell us what was wrong. After about a week, I was told that the 2-drawer refrigerator was repaired but they were still working on the ice maker. I had asked if they could at least deliver the refrigerator and was told that they can not (or would not) deliver them separately. As months went on, I would call with regular frequency to find out the status only to be told that someone would call me back later. Of the two dozen times I called over the almost 6 months they had the appliances, only 2 phone calls were ever returned. Eventually, I called one Friday at 4:30 p.m. and got an answering machine telling me that they were closed and their hours were Monday through Friday, 8-5. I left a scathing message saying that I was fed up with the lack of returned phone calls and information and insisted that someone call me back the following Monday. As expected, Monday came and went without a phone call. Finally on Tuesday, someone called me to tell me that they appliances were fixed and ready to be installed and that someone would call me Wednesday or Thursday to set up a time to install them as well as give me a cost. As expected, no phone call was ever received. We didn't know when they were going to arrive on Friday as they never called to let us know and after re-installing all the appliances, demanded to be paid on the spot for an amount we had no idea what was going to be. Luckily we had the money to do so, but if you don't happen to have a spare couple thousand dollars in your account when they show up, you might be in trouble. Absolutely horrible experience and torture to deal with.