Response from JOSH Landscape Co.
We would like to thank you for your feedback and extend an apology for any negative feelings you still harbor for our company. This matter has been resolved and closed in a State of New York Court decision, more than a year ago, and in favor of Josh Landscaping. As three years has passed since this project was completed and this matter was resolved in court, we are unable to offer a monetary or project resolution. However, we can offer an open line of communication with our company to discuss your negative feelings if you feel it would be beneficial. We feel it is important to note that this project had originally concluded on a very satisfied note, and months later after an additional project was also completed by our company with complete satisfaction, was the dissatisfaction with the lawn mentioned to us, which was installed a year prior. We would have preferred that we were contacted as soon as there were any issues so we could have discussed it and resolved it in a way that satisfied everyone involved. We did offer free repair to their concerns (even though it was found to be from erosion and things outside of our control and not covered under warranty). However, the client refused and wanted a full refund. In regards to resolution; this matter went to Court and Court did rule on this concern and determined that Josh Lawn Care and Landscaping did nothing fraudulent and had in fact fulfilled the contract signed by the client to the client's complete satisfaction. Additionally, the court determined our company was not at fault for any of the perceived issues with the project. With regards to the lawn installation – Our team spent multiple weeks on the property and dozens of hours of machine time and preparation time on their property for the various projects. Depending on our schedule, It is not uncommon to sometimes have a company that we partner with, deliver and spray the actual hydroseed only, in order to take advantage of good weather conditions. Hydroseeding (or hydraulic mulch seeding, hydro-mulching, hydroseeding) is a planting process that uses a slurry of seed and mulch. The slurry is transported in a tank, either truck-or trailer-mounted and sprayed over prepared ground. It is a commonly used way to seed a lawn over a large area quickly and effectively. Thank you