The whole process was professional from the initial inspection of my old unit to the installation of my new radiant plus gas insert. When I called because I couldn't get my pilot to light, Jason came that day to look at it. It turns out that a contractor working on my floor had turned off the gas. I don't usually leave reviews but the service was exceptional.
Description of Work: Installed a radiant plus gas insert in my fireplace
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ella B.
10/2015
5.0
chimney sweep, fireplaces
+ 0 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$129
Angel P.
02/2015
5.0
fireplaces
+ -1 more
unknown
Description of Work: Quoted a chimney liner install they were very nice in person and on phone. Would use them if my nephew didnt tell me he would replace it himself.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$780
david W.
12/2014
5.0
fireplaces
+ -1 more
Was very pleased with the service and courtesy. Would highly recommend.
Description of Work: Checked and cleaned my gas fireplace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Christopher F.
06/2014
4.0
fireplaces
+ -1 more
unknown
Description of Work: Cleaned and adjusted burners on gas stove. Re-set the on/off switch. However we continue to have some problems with this switch and have ever since we purchased the stove. We think it's a manufacturing defect/problem. Overall, very happy with the stove and with Big Ash.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Robert Y.
01/2013
5.0
chimney repair, fireplaces
+ 0 more
prompt, friendly, clean, informative and efficient service. Very happy with my purchase and the level of service provided. Ran inot a slight concern with the surround panels. They ended up not charging me the approx. $200 for the panels that were not able to be installed. Panels were shipped to my home free of charge.
Description of Work: Installation of a Lopi wood burning insert
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,600
Teresa R.
06/2008
5.0
fireplaces
+ -1 more
We just went into the store to look at fireplace grates. We were greeted quickly and within 15 minutes received a ton of valuable information to help us make an informed decision as to how to proceed with our fireplace insert. No pressure whatsoever- just very knowledgeable and friendly sales clerks. I would definitely return and purchase from this company if the need arises.
Description of Work: Just information and customer service in store.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
08/2006
5.0
chimney repair
+ -1 more
Big Ash Fireplace and Stove knows the job well and specializes in what works best. They were very helpful and professional. They also cleaned up the mess, so we didn t have to.
Description of Work: Big Ash Fireplace & Stove replaced my chimney and put a new insert in for my wood burner.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Fireplaces,
Chimney Repair,
Chimney Sweep
FAQ
BIG ASH FIREPLACE & STOVE is currently rated 4.8 overall out of 5.
Sunday: 11:00 AM - 3:00 AM
Thursday: 10:00 AM - 8:00 AM
Saturday: 9:00 AM - 4:00 AM
No, BIG ASH FIREPLACE & STOVE does not offer free project estimates.
No, BIG ASH FIREPLACE & STOVE does not offer eco-friendly accreditations.
No, BIG ASH FIREPLACE & STOVE does not offer a senior discount.
No, BIG ASH FIREPLACE & STOVE does not offer emergency services.
No, BIG ASH FIREPLACE & STOVE does not offer warranties.
BIG ASH FIREPLACE & STOVE offers the following services: CHIMNEY, AIR DUCT, AND DRYER CLEANING.