Comfort Zone

I called Monday afternoon because my furnace was kicking out soot and smelling up my house. I am on oxygen and soot in the air is not a good thing for me to deal with. I was told someone would be out Tues afternoon because their only tech who works on oil furnaces had an appointment in Buffalo. I waited until around 4 and called because no one had shown up. I was told the tech got delayed but he would be here on Wednes. I informed them I had a doctor's appointment and wouldn't be home after 1 but then someone would be home around 3:30 if we missed each other earlier. When I returned home around 4, I found a message on my answering machine from the tech. It was around 1:30 when he had called. I called back and actually spoke with the tech who said he could come out on Thursday. I had to be in Buffalo all day but if I left the basement door open he could do everything he needed from the basement and wouldn't need access to the upstairs of my home. I let him know I had turned my furnace off Tuesday night because of my concerns with my furnace. He assured me he would be at my home after one quick appointment in Ischua. I gave him my cell phone number as well as my parents number who live 2 houses from me in case there was an issue and he needed to contact someone. When I returned home last night around 6 I discovered he still had not come to address my issues with my furnace. So this morning a little after 8 am I called again to find out when I could expect someone, the answering service took a message and said I should hear from someone soon. 2 hours later still no phone call so I called again and left another message to have someone call me because it is 54 degrees in my home. Finally I received a call back. I explained I was unhappy and why I was upset. She informed me she would contact the tech and see when he could come out. I just received another phone saying to just get someone else to come out they are too busy to address my furnace. Now I have to scramble to find someone to come out and hopefully not get charged an emergency call fee. A whole week I waited for this. I have used them before and been very happy but NEVER again.