Response from Magic Seal LLC
When we gave you the initial estimate, you were unwilling to listen to our specs for the channel drain. Instead, we settled on a different option, that was explained to you in full. We finished the job and everything was fine. We came back and sealed the entire driveway for you and again, everything looked to be fine. If you called us at the time you were unhappy, we would of been more than willing to come take a look at it. Due to the pitch of the driveway, we warned you beforehand that you make get some water leaking back into the garage. You were fine with the solution we came up with. We hear absolutley nothing from you in the form of a call, text, email, anything for over 2 years. Then out of the blue you decided it was in your best interest to give us an F rating on Angie's List. On top of it all, you never paid us for the service. We have been in business for close to 35 years. We never have a problem addressing complaints when they come in to us. We pride ourselves on the work we do. If we complete a job for someone and never hear anything back after, we assume the job was done to your satisfaction. Again, anytime our customers are unhappy with service we never have a problem addressing these issues. If no issues are brought to our attention, there is nothing to address.