They arrived 2 1/2 hrs late and it was downhill from there. The foreman explained they would pack all the boxes first then furniture and he assured me they were professional and knew what they were doing. He disappeared and they were left on their own. They were just walking around the house grabbing items randomly and putting them in the truck. I had to keep running around watching what they were doing. I was very uneasy with the whole situation. They took a lunch break!! Asked for beer!! I even saw 1 guy taking a nap in the truck!! Needless to say they went beyond the time I was told they would complete the job. Which had repercussions at the closing I needed to get too!! They had my belongings overnight and the delivery the next day was just as chaotic. They just put boxes and things anywhere regardless of how I had labelled and color coded things. During unpacking It took me weeks to find things - for example I found a box of canned food under several boxes in my bedroom closet!!! I won't even get into the things they broke! They did not complete the job - they couldn't FIT my clothes into the truck. They sent a truck that was not the right size. I had to rent a van & come back the next day to get my clothes and all the other items they left behind. They made a difficult situation even more stressful and frustrating. Save yourself....time, frustration & money..... DO NOT USE THIS COMPANY!!!!!
Description of Work: They were to pack up my home - all belongings, hold overnight and deliver to my new home the next day. Sounds simple enough....
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,500
DAVID N.
07/2007
5.0
moving companies
+ -1 more
I have not had much experience with moving companies but this company was great to work with. They were organized and they had plenty of people to help do the move. They did everything just right. We had nothing broken or stolen either. They seemed to be very professional. They obviously knew what they were doing. They stuck to their agenda and routine and I had not a complaint about them at all.
Description of Work: Rockland moved us out of our three bedroom home in New York and into our three bedroom home in PA. The move was about a hundred miles. We had already boxed our own things. They just loaded up one of their larger trucks with our belongings, brought them to our new house, and helped bring them in for us.
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Service Categories
Moving Companies,
Storage
FAQ
ROCKLAND M & M MOVING is currently rated 3 overall out of 5.
Sunday: 8:00 AM - 6:00 PM
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
ROCKLAND M & M MOVING accepts the following forms of payment: MasterCard,Visa
Yes, ROCKLAND M & M MOVING offers free project estimates.
No, ROCKLAND M & M MOVING does not offer eco-friendly accreditations.
No, ROCKLAND M & M MOVING does not offer a senior discount.
Yes, ROCKLAND M & M MOVING offers emergency services.
No, ROCKLAND M & M MOVING does not offer warranties.
ROCKLAND M & M MOVING offers the following services: LOCAL, LONG DISTANCE, & COMMERCIAL MOVING, & STORAGE. PIANO MOVES.