We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumers needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. To understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.
The professional finished the job, unfortunately, he took a hostile approach to me after addressing concerns. I have tried to reach out to this professional several times and cannot get a response, and promises to show up are not fulfilled. Treats you like he is got his money and now does not want to fix mistakes , even though job is not adequate.
Rating Category
Rating out of 5
quality
2.0
value
3.0
responsiveness
0.5
Bill K.
05/2020
5.0
Replacement AC system was installed without a hitch. On time and as proposed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Gerard M.
09/2017
4.0
Couldn?t do the install because he couldn?t find the wiring to the thermostat, but he spent a while trying to find it. Very courteous.
Rating Category
Rating out of 5
quality
5.0
value
3.0
responsiveness
5.0
Yes, I recommend this pro
Marlaina J.
06/2016
0.5
Trevor Coates, the owner, lied about getting a permit and installed the unit without it. It took several months for him to provide the proper paperwork to the town. I called him many times and sent tons of e-mails, which I still have. He never back came to inspect the work that his incompetent crew did. Shortly after the condenser was installed, it began making a strange, whining noise. I contacted Mr. Coates about it and he never responded. Last October, when the unit was only 4 months old, I turned on the furnace for heat. The oil burner began making a loud rattling noise and smoked spewed from it. Then it stopped working. The man who came and fixed it had to re-do the thermostat wiring and the wiring in furnace. He said it had been done improperly and could have caused a fire. Now, just a few months later, the coil unit in the furnace came loose and dropped causing water to run out. My laundry room was flooded. We currently can't use the air conditioner and this is 6/22/2016. I have to get someone to fix it properly. Trevor Coates and TC Heating and Cooling have caused nothing but grief, and dangerous situations for us. I have no idea what else is going to happen. I do not want Trevor Coates in my house again. He took advantage of senior citizens and got away with it. He does shoddy work and I never want him in my home again. I'm so sorry I hired him. Now I'm going to have to take him to court.
Rating Category
Rating out of 5
quality
1.0
value
1.0
responsiveness
1.0
anna marie a.
06/2016
5.0
TC heating and cooling.Very nice and honest company.They did great work and neat.Very happy with the job.They are very interested in making sure customers are pleased with there job!I give them a 100 percent great job! Anna Marie
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
3.5
Yes, I recommend this pro
Charles C.
08/2014
4.5
There were 2 small problems with the initial installation but they were quickly fixed after I brought them to their attention.. They were there when they said they would be and were hard working..
Rating Category
Rating out of 5
quality
4.0
value
5.0
responsiveness
4.0
Yes, I recommend this pro
Bryan b.
07/2012
N/A
This guy is a really honest smart contractor and what more can you ask for?
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$3,600
tom s.
07/2012
N/A
Trevor and his team are very personable and knowledgable. They were on time, curtious and hardworking. I would definitely refer them to my friends.
Rating Category
Rating out of 5
quality
4.0
value
4.0
responsiveness
4.0
Yes, I recommend this pro
$6,000
Jim G.
05/2012
N/A
I am very satisfied with the work and would use them again!
Rating Category
Rating out of 5
quality
3.5
value
4.0
responsiveness
3.0
Yes, I recommend this pro
$2,000
John D.
09/2011
N/A
They did a good job installing my central a/c unit. The owner and the workers answered all my questions. I will recommend TC Heating and Cooling to all my friends and associates. Thank you Service Magic.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
chris h.
11/2010
5.0
Excellent work!!!!!! Fast
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$1,500
Mark O.
10/2010
5.0
Trevor is easy to talk with which made the selction very easy. He is honest and completed the job on time. He did a few extra things that the other contractors never mentioned. Would recommend him to anyone.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Norma L.
09/2010
5.0
Installed on time and working great. Thank you
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Contact information
64 Mayer Dr, Highland, NY 12528
Service hours
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 12:00 PM
Sunday:
Closed
Service Categories
heating & cooling contractor
FAQ
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 12:00 PM
Sunday: Closed
TC Heating & Cooling, LLC accepts the following forms of payment: CreditCard