Maximum Cooling inc

Service was great! Attentive and on time. They gave me several options to the repair and allowed me to pick which one better suited my needs.

My experience with Maximum Cooling Inc is not a good one. Here's a list of items... 1. There's no online web address. Customer has no ability to reach out to management to offer feedback or escalate an issue 2. They use an answering service nights and weekends and dispatcher during business hours. Neither cannot offer or forward your escalation to management. This company is not customer friendly to feedback from consumers. 3. Maximum Cooling Inc is quick to have you complete a contract with them, charge you for the service contract, but not pro-active to follow up on service completed or on-going pro-active maintenance on work completed. In addition, no follow up to ensure work completed continues to be successful. 4. Difficult getting service techs scheduled within appropriate timeframe. They want you to work around their schedule vs the other way. Additionally, they do not live up to their time commitments. 5. The charges come as a surprise because the technician doesn't thoroughly cover what it takes to diagnose the issue, work involved, parts/labor, and overall fees. Everything gets summed up at the end when you have no choice but to pay the bill. 6. Chris Cox (owner) and Chris Jones (President) - you have to search other online resources to obtain this information. No direct contact information is offered. This is not a company I would recommend to a friend or colleague.