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Groner Service Inc. Air Conditioning & Heating

Heating and Air Conditioning, Water Heaters

About us

Additional contact name - Ken Chardavoyne, VP

Business highlights

65 years of trusted experience

Services we offer

Installations, Maintenance & Repairs of Central Air Conditioning, Forced Air Heating, Heat Pumps, Humidifiers, Air Cleaners, Water Heaters, Zoning Systems & Programmable Thermostats. Office Hours M-F 8:30am-5:00pm / Emergency Service available (call for details).

Services we don't offer

Ask For details.


Accepted payment methods

Check
Financing Available

Photos of past projects

Reviews

4.640 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
3%
3
3%
2
3%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.6
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 40 reviews

Jonathan H.
11/2023
5.0
heating & air conditioning/hvac
  + -1 more
They're super professional, priced well, and most importantly, honest. and they got to my place an hour after I called them which was very fast, considering it was a Sunday.
Description of Work: Repair A/C

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wallis C.
12/2022
1.0
heating & air conditioning/hvac
  + -1 more
this company is a complete scam. I called them for the annual service of my furnace. their tech showed up and proceeded to scope out the work for a complete system replacement ! And then he charged me $200 for the service when in fact he just looked around and didn't do any work. Groner(a guy named Jason Hagler) then ghosted me when I asked for a refund. I will file a complaint with Nassau County Consuer affairs and BBB. Stay away from this company !
Description of Work: annual service of the furnace

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$200

Michael P.
06/2018
2.0
heating & air conditioning/hvac
  + -1 more
Groner provided service for our central air unit for five years when we lived in our old house and two years in our new house. They always came within a few days of me calling and were able to fix any issue. I was always pleasant when they came and paid right away. There were never any issues. However when I called today for a service call in our new house, I was told that in their records in 2016 it indicated that our system was "lousy," we "don't have a good set up" and "our attic space is too tight" and that they would no longer be coming to our house. I told him that they had been to our house 2 times since they came initially in 2016 to fix minor issues and that this was never expressed to me. The owner was not at all apologetic on the phone and was in fact extremely rude about it. Who turns down business especially when you have a customer who is pleasant and always pays right away! At least be nice about it. We were planning on talking to the person who came for the service call about a new system to be installed this summer or next summer. I am obviously taking my business someplace else. I would have given them a B rating before this incident but this experience brought it down to a D because of the lack of professionalism. I have never written a bad review before this.
Description of Work: central air

Rating CategoryRating out of 5
professionalism
1.0


richard P.
05/2018
5.0
heating & air conditioning/hvac
  + -1 more
Installers arrived on time. Placed drop-cloths down wherever they would be walking in the house. Replacement was done on schedule and operation was fully explained. Very professional crew!
Description of Work: Replaced two A/C Units

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

Steven K.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Groner responded quickly during a heat wave. The technician analyzed the problem and had it fixed in half an hour. The part we needed was on the truck.
Description of Work: Replaced faulty thermostat

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$326

Frank B.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
Crew showed up on time and completed the job within 3 days as planned. Cleaned up each day. Guys were easy to work with and accommodated special requests related to Compressor location and storage space. Very happy with results. No issues. I would recommend.
Description of Work: New Central Air installation. Entire house including Living room, family room, den, bathroom and 3 bedrooms. 3.5 Ton 16 SEER.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,370

Suzanne N.
06/2017
1.0
heating & air conditioning/hvac
  + -1 more
Terrible. The first winter I had no heat for 2 1/2 days. They didn't return calls. I had to move out for 3 days. When they finally came they claimed a spider built a web inside the unit on the roof. Then in the summer I had no AC for over 2 days. Sal came without the proper ladder to get to the roof. Blamed it on my condo not having proper access to the roof. So I paid $10,000 and in approx the first year the systems failed to operate along with terrible customer service. I am now looking for a company that can service Trane (it has a 10 year warranty). STAY AWAY FROM GRONER!!!
Description of Work: Had installed 2 zone damper system with co trial panel for heat pumps, 2 motorized none dampers, thermostats, wiring and 2 access grills for future service $3300. Had new 2.5 ton Trane XR 13h package rooftop heat pump unit plus 10kw aux heater.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$9,700

Peter R.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
I've been using them for a few years.
Description of Work: I used Groner in the Spring about 4 years ago to do a tuneup.
Rating CategoryRating out of 5
Yes, I recommend this pro

Burton T.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
Sal Alfano provided very helpful information and advice when he came to our house to provide a free estimate. The workmen came at the time scheduled. They were very pleasant, neat, and efficient. They placed tarps to protect the carpet where necessary. The work was performed exactly as promised. The price quoted, which was fair, was exactly what the job cost.. I am very pleased with our new air conditioner and the service they provided.
Description of Work: The provider installed a new Trane air conditioner condensing unit and air handler.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,250

Julian A.
02/2015
5.0
heating & air conditioning/hvac
  + -1 more
They were very good. The guy came and explained, didn’t rush. He was really professional. When I saw him and talked to him, I realized that this is the guy I want to use. I trust him.
Description of Work: We found somebody to install a humidifier through you.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Brett B.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
Sal came out to give me an estimate. Did his inspection and got the estimate out to me quickly. After we agreed on price they set up an appointment within 2 weeks. They arrived on time and were very respectful of our home, being careful in removing the old and installing the new equipment. Sal and his crew, including the staff at the office were very professional. I received follow up paperwork for warranty info within one week. I would definitely recommend Groner Service for small repair jobs and large installs alike.
Description of Work: Installed a new AC system for my 2nd floor. Removed my old unit and replaced with Trane 3.5 ton air handler and 3.5 ton AC compressor, In addition they installed UV lights in the air handler.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,600

Steven K.
12/2013
5.0
heating & air conditioning/hvac
  + -1 more
Sal was able to diagnose problem on first visit. Took serial number of failed part (circuit board). Ordered part, which was covered by warranty, and installed it on second visit. Excellent knowledge of system and very professional service.
Description of Work: Repaired AC air handler.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Thomas T.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
I was very happy with their service and Sal was a straight shooter on evaluating my humidifiers. When I decide to replace the old units they will get my business.
Description of Work: I used Groner Service Air Conditioning & Heating.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$185

Daisy W.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
Ken provided an estimate and their estimate was the middle of three quotes. (Beware that the estimate doesn't include tax.) When I called to go ahead with the work, they came within the week. On the day of the work, three guys came. They completed the work in 5 hours and were very professional. While they were in the boiler room, they smelled a gas leak from the pipe leading to the hot water heater and fixed it right away. My neighbor also wants to move their AC unit and I recommended this company to them. I would definitely use this company again.
Description of Work: Provider moved existing AC unit, ran new freon lines, rerouted the electric, installed new outdoor electric box and disconnected the old box.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Peter R.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
Will definetly use him again.
Description of Work: We called Groner Service for a second opinion on A/C repair. Ken showed up as scheduled. He was very knowledgeable and helpful. He found no problem with the unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Virginia P.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
i'm a new homeowner. I discovered that there were filters in the heating system that needed replacement and was reluctant to do it myself. So I called this company because of the reviews on Angie's List. The woman who answered the phone was knowledgable and helpful. A timely appointment was set. Ken arrived on time and quickly took care of the problem, explained how I could service this myself, did a quick assessment of the HVAC system and explained how it all worked. All this in less than a half hour.
Description of Work: Replaced humidifier filters on heating system. Reviewed HVAC system with me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

MARK S.
02/2013
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
Job went well. Dpone on time
Description of Work: Repairs from flood. Good work, clean. Professional

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

WALTER S.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
The guy was great. He saved me money and I would definitely use him again.
Description of Work: Sears was trying to say that I needed a whole new unit but he came out and said that I just needed coolant.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

teresa G.
11/2011
5.0
heating & air conditioning/hvac
  + -1 more
The owner, Sal Alfano, was professional and courteous. The installers were polite and very neat and clean. I have no complaints so far, but since I have not run the system yet, and will not until next Spring, I have not tested it out. I am sure that if there are any problems (which I do not anticipate), Sal will see that they are corrected.
Description of Work: Central A/C installed in basement to replace existing system.Condenser was located in a more favorable location than the previous one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,600

Joseph R.
05/2011
5.0
heating & air conditioning/hvac
  + -1 more
My experience with Groner has always been positive.
Description of Work: Groner put in a new boiler, hot water heater and central air conditioning unit for me in January 2000. They were very efficient , professional and friendly. There price was fair at the time, although I don't recall how much it was. I had yearly service contracts with them for years, and they always responded and fixed any problems (there weren't many) I encountered. The last problem was the central humidifer leaking. (It was installed with the heating unit) They diagnosed it and fixed it free of charge because it was covered under the warranty.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jonathan C.
03/2011
4.0
heating & air conditioning/hvac
  + -1 more
We all wish HVAC repair was cheaper. Groner was middle of the road. The manager that came out to do the repair work was very knowledgeable and helpful, giving us advice that helped us fine-tune the system. The humidifier leak after they left was a disappointment, though.
Description of Work: Our gas furnace was making a wheezing sound when starting. Groner service diagnosed the problem, ordered parts, and effected repairs. They also diagnosed issues with an old Aprilaire humidified and fixed it, although it started leaking soon after. We fixed the leak ourselves.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Karyn M.
08/2010
5.0
heating & air conditioning/hvac
  + -1 more
I found Groner Service to be prompt, reliable and conscientious.
Description of Work: I have used Groner for many years. I had a service contract with them for over ten years when I owned a Condo. I then had them service my A/C equipment when I built my home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1

John G.
05/2010
5.0
heating & air conditioning/hvac
  + -1 more
They were professional and knowledgeable. Their price was awfully high, but I found them to be great.
Description of Work: I used Groner Air Conditioning & Heating to replace a blower motor and a thermostat.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$771

myra L.
08/2009
5.0
heating & air conditioning/hvac
  + -1 more
It went very well. Tech arrived at 10:30 am and climbed into the attic. figured out the problem and fixed it quickly and neatly.
Description of Work: The inside a/c unit appeared to be leaking from the ceiling. I called & left a message at 7 pm. They called the next am & sent someone that am. He figured out the problem and fixed it within 1 1/2 hours.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$177

DEBBIE F.
07/2007
5.0
heating & air conditioning/hvac
  + -1 more
This company offers a reliable, honest approach. The technicians are talented and well trained. They offer a fair price. I appreciated their willingness to repair my unit rather than encouraging me to install a new one.
Description of Work: My air conditioning unit was not working properly. After troubleshooting, they found a short. The service person was able to repair it immediately.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1(current)
    • 2

Contact information

84 E Old Country Rd, Hicksville, NY 11801

www.gronerservice.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Heaters

FAQ

Groner Service Inc. Air Conditioning & Heating is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: Closed

Groner Service Inc. Air Conditioning & Heating accepts the following forms of payment: Check,Financing Available
No, Groner Service Inc. Air Conditioning & Heating does not offer free project estimates.
No, Groner Service Inc. Air Conditioning & Heating does not offer eco-friendly accreditations.
No, Groner Service Inc. Air Conditioning & Heating does not offer a senior discount.
No, Groner Service Inc. Air Conditioning & Heating does not offer emergency services.
No, Groner Service Inc. Air Conditioning & Heating does not offer warranties.
Groner Service Inc. Air Conditioning & Heating offers the following services: Installations, Maintenance & Repairs of Central Air Conditioning, Forced Air Heating, Heat Pumps, Humidifiers, Air Cleaners, Water Heaters, Zoning Systems & Programmable Thermostats. Office Hours M-F 8:30am-5:00pm / Emergency Service available (call for details).
Ask For details.

Contact information

84 E Old Country Rd, Hicksville, NY 11801

www.gronerservice.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
Closed