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Botto Brothers

Plumbing, Heating and Air Conditioning, Water Heaters,

About us

Plumbing Showroom

Business highlights

88 years of trusted experience

Services we offer

Plumbing & heating repairs, gas Boiler service , radiant heat, gas piping, commercial heating ,baseboard heating, steam boiler installations, kitchen and bathroom renovations, commercial infrared projects, Authorized Kohler service & Repair , electric water & gas heating repair. Residential fire sprinkler system installations. Oil to Gas conversions,High efficiency boiler installation experts. Tile and carpentry repairs. Legalization of existing plumbing Bosch ABC contractor

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.211 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
0%
3
0%
2
9%
1
18%


Rating CategoryRating out of 5
quality
4.7
value
3.5
professionalism
4.1
responsiveness
4.2
punctuality
4.2
Showing 1-11 of 11 reviews

Marguerite M.
05/2017
5.0
plumbing
  + -1 more
Excellent. If I could rate them an A+, I would. Hunter and his team (Chris and Brian) were consummate professionals. They arrived on time, project managed ancillary tasks, including hiring the chimney service to replace a liner no longer up to County Code, and researching/hiring the tank abandonment company that would cause the least disruption to my paved driveway that hid the underground dinosaur. They handled the surprise issues that popped up with some of my old pipes like pros, and Hunter personally got involved to correct the credit card snafu created by the company that ordered/delivered the boiler itself when I couldn't get any resolution myself. Hunter took care of all permits and inspection appointments, he even filed for my National Grid rebate, which in the end will reduce the overall cost I've noted here by about $850. Price noted includes my final up-front payment for the entire process, including the cost for the boiler itself and new chimney liner. They made a big project a seamless and positive experience for me, and I will absolutely call Hunter for any future plumbing projects.
Description of Work: Oil to gas conversion

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,500

jerome G.
02/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: changed heating system from oil to gas

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Douglas H.
01/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
I found Botto Brothers to be a high end provider of sophisticated plumbing services. While many plumbers will tell you that they know how to install high efficiency condensing boilers - the truth is the vast majority of plumbers have no clue how to properly install such a system (unfortunately I learned this the hard way). These systems are very complicated and must be installed correctly or you will have nothing but problems. Botto Brothers and Hunter Botto know exactly what they are doing when it comes to these types of systems. They do beautiful work and are a pleasure to deal with. While they are not the cheapest plumbers in town, you get what you pay for and these guys deliver high end quality work. If you are considering putting in a condensing boiler, these are the guys to use.
Description of Work: The provider replaced my heating system with a new high efficiency system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John C.
04/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: oil to gas conversion

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Lewis P.
01/2014
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
They were here when scheduled and had the job completed quickly. Small equip glitches were quickly handled. I was completely satisfied, and the equipment is working as it should.
Description of Work: Removed exiting hydrotherm boiler and water heater and installed new Burnham boiler and water tank. Included all piping and wiring required.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,200

Sally D.
05/2013
5.0
plumbing
  + -1 more
Good. Plan in advance as it takes awhile to get permits and to get gas to the house.
Description of Work: Set up gas for a generator. Applied for permits and organized work with National Grid.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

PETER R.
05/2013
5.0
plumbing
  + -1 more
Our drain wasn't standard (distance from the wall) so the toilet that they brought wouldn't fit. They took the time to find one that would fit (locally), picked it up and installed it the same day. Very happy with their commitment to complete the job.
Description of Work: Toilet replacement. We had an original toilet that needed to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$950

Owen L.
01/2013
1.0
plumbing, water heater repair
  + 0 more
During Hurricane Sandy my hot water heater failed and I called Botto Bros for service. They did come and as soon as the field plumber arrived he said , I know what you problem is, NAT GRID shut off all gas due to storm damage from hurricane Sandy. Obviously they could not do anything about that. I was charged $200 including tax for a very short visit. This really bothered me. They could have told me over the phone or cancel the charge. In fact the tech said he had many calls all charging $200 a pop including tax. I even mentioned this to NAT GRID truck personal and they said that was WRONG. I then called Botto Bros to complain and heard nothing back. At this point I called AMEX to challenge the charge and the end result was since the paper was signed by me, I was charged anyways. Eventually I spoke to the owner named Hunter and he gave the sob story of how expensive it is to run his business. I requested a refund and was given a hard NO. In fact at the end of the call, he said good luck with your basement rebuild, but it obviously was insincere to say the least. This is being posted for your knowledge so you can make up your mind if you want to do business with this firm. I found another plumbing outfit with character and some compassion.
Description of Work: fix natural has hot water heater

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$200

John & Patricia M.
12/2012
5.0
plumbing
  + -1 more
Job completed and fully satisfied. The men contact the master plumber when the ran into a problem. This was an additional (major) problem encountered by previous remodeler in Kitchen, fixed without extra charge. PS Have used them for all plumbing work. They are not the cheapest but have done the job right every time!
Description of Work: Plumbing need to be rerouted in home. (major project) Old plumbing buried in slab became unstable and leaked.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Dorothy G.
04/2012
1.0
plumbing
  + -1 more
They said that they had the right parts. When they got here, they didn't. They fixed it with other parts. When they finally got the right parts, they wouldn't call me back. They finally came out and charged me again. To put two screws in a toilet bowl, they charged me $200. They didn't even take out the original screws, I did. They wouldn't even give me any of my money back. I reported them to the Better Business Bureau and Botto Brothers story was completely different.
Description of Work: I have used Botto Brothers to fix a plumbing issue.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$200

Donna J N.
03/2011
2.0
plumbing, heating & air conditioning/hvac
  + 0 more
Terrible. First of all I was never quoted a rate at the time I made the appointment and as it turns out, they charged $255.00 per hour! They did not fix the problem and in fact made it worse. When I called back to fix the situation, I asked how much it would be this time and was told they did not know, it depended on the service needed. This was despite the fact they were only at my home a week earlier. The owner became overly defensive and began yelling. He made nothing but excuses and at that time I refused to deal with him anymore.
Description of Work: A cleaning of my two year old gas heating system.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0

$800

Response from Botto Brothers
On February3,2011 our office received a call to service a Weil McLain High efficiency boiler at Member's Home. Our appointment was set to arrive between 9am & 12pm. We quoted our rates (as we do every service appointment) 175.00 for the service call which includes the 1st ½ hour. Then 58.00 for every additional 15 minutes. Our Certified technician Tom arrived at the job @ 11:30am to determine the problem with the equipment. The equipment which requires yearly service (as required per Weil Mclain) was three years old and had never been serviced. As has been our experience with these units we recommend the unit be disassembled and cleaned. We also recommend replacement of the ignition electrode, cleaning condensate trap (which was clogged) new o-rings, door gasket and testing. In accordance with the service ticket that was signed by the customer we arrived @ 11; 30am and performed this work. All was tested and the customer paid the invoice by check. A few days later the customer called to notify us there was a problem and asked if there was a charge for any additional work. We responded saying that our work is guaranteed for 90 days (as per our service order) and if work that we performed was a problem there would be no charge. If there was any additional work to be done it would be done on a continued time basis. 58.00 For every 15 minutes. (No service call) We never heard from the client again??????

    Contact information

    128 Woodbury rd, Hicksville, NY 11801

    http://www.bottobros.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 12:00 PM

    Licensing

    Bonded

    Insured

    Licensed*

    Trade License Number
    B1073
    Trade License Locale
    Town of Oyster Bay
    Trade License Expiration
    12/31/2016

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Heating and Air Conditioning,
    Water Heaters,
    Kitchen and Bath Remodeling

    FAQ

    Botto Brothers is currently rated 4.2 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 12:00 PM

    Botto Brothers accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Botto Brothers offers free project estimates.
    Yes, Botto Brothers offers eco-friendly accreditations.
    No, Botto Brothers does not offer a senior discount.
    No, Botto Brothers does not offer emergency services.
    Yes, Botto Brothers offers warranties.
    Botto Brothers offers the following services: Plumbing & heating repairs, gas Boiler service , radiant heat, gas piping, commercial heating ,baseboard heating, steam boiler installations, kitchen and bathroom renovations, commercial infrared projects, Authorized Kohler service & Repair , electric water & gas heating repair. Residential fire sprinkler system installations. Oil to Gas conversions,High efficiency boiler installation experts. Tile and carpentry repairs. Legalization of existing plumbing Bosch ABC contractor

    Contact information

    128 Woodbury rd, Hicksville, NY 11801

    http://www.bottobros.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 12:00 PM