Botto Brothers

Excellent. If I could rate them an A+, I would. Hunter and his team (Chris and Brian) were consummate professionals. They arrived on time, project managed ancillary tasks, including hiring the chimney service to replace a liner no longer up to County Code, and researching/hiring the tank abandonment company that would cause the least disruption to my paved driveway that hid the underground dinosaur. They handled the surprise issues that popped up with some of my old pipes like pros, and Hunter personally got involved to correct the credit card snafu created by the company that ordered/delivered the boiler itself when I couldn't get any resolution myself. Hunter took care of all permits and inspection appointments, he even filed for my National Grid rebate, which in the end will reduce the overall cost I've noted here by about $850. Price noted includes my final up-front payment for the entire process, including the cost for the boiler itself and new chimney liner. They made a big project a seamless and positive experience for me, and I will absolutely call Hunter for any future plumbing projects.

unknown

I found Botto Brothers to be a high end provider of sophisticated plumbing services. While many plumbers will tell you that they know how to install high efficiency condensing boilers - the truth is the vast majority of plumbers have no clue how to properly install such a system (unfortunately I learned this the hard way). These systems are very complicated and must be installed correctly or you will have nothing but problems. Botto Brothers and Hunter Botto know exactly what they are doing when it comes to these types of systems. They do beautiful work and are a pleasure to deal with. While they are not the cheapest plumbers in town, you get what you pay for and these guys deliver high end quality work. If you are considering putting in a condensing boiler, these are the guys to use.

unknown

They were here when scheduled and had the job completed quickly. Small equip glitches were quickly handled. I was completely satisfied, and the equipment is working as it should.

Our drain wasn't standard (distance from the wall) so the toilet that they brought wouldn't fit. They took the time to find one that would fit (locally), picked it up and installed it the same day. Very happy with their commitment to complete the job.

Good. Plan in advance as it takes awhile to get permits and to get gas to the house.

During Hurricane Sandy my hot water heater failed and I called Botto Bros for service. They did come and as soon as the field plumber arrived he said , I know what you problem is, NAT GRID shut off all gas due to storm damage from hurricane Sandy. Obviously they could not do anything about that. I was charged $200 including tax for a very short visit. This really bothered me. They could have told me over the phone or cancel the charge. In fact the tech said he had many calls all charging $200 a pop including tax. I even mentioned this to NAT GRID truck personal and they said that was WRONG. I then called Botto Bros to complain and heard nothing back. At this point I called AMEX to challenge the charge and the end result was since the paper was signed by me, I was charged anyways. Eventually I spoke to the owner named Hunter and he gave the sob story of how expensive it is to run his business. I requested a refund and was given a hard NO. In fact at the end of the call, he said good luck with your basement rebuild, but it obviously was insincere to say the least. This is being posted for your knowledge so you can make up your mind if you want to do business with this firm. I found another plumbing outfit with character and some compassion.

Job completed and fully satisfied. The men contact the master plumber when the ran into a problem. This was an additional (major) problem encountered by previous remodeler in Kitchen, fixed without extra charge. PS Have used them for all plumbing work. They are not the cheapest but have done the job right every time!

They said that they had the right parts. When they got here, they didn't. They fixed it with other parts. When they finally got the right parts, they wouldn't call me back. They finally came out and charged me again. To put two screws in a toilet bowl, they charged me $200. They didn't even take out the original screws, I did. They wouldn't even give me any of my money back. I reported them to the Better Business Bureau and Botto Brothers story was completely different.

Terrible. First of all I was never quoted a rate at the time I made the appointment and as it turns out, they charged $255.00 per hour! They did not fix the problem and in fact made it worse. When I called back to fix the situation, I asked how much it would be this time and was told they did not know, it depended on the service needed. This was despite the fact they were only at my home a week earlier. The owner became overly defensive and began yelling. He made nothing but excuses and at that time I refused to deal with him anymore.