They sent an unprofessional employee that lied to his own company in front of me on how many rooms he was doing. He did not finish the job and had to come back to finish. He spent time upstairs by himself while my son was here. He wore his pj's not even a company uniform. He made me very nervous. I believe he stole jewelry, but since I do not look at that jewelry every day it took me a month to realize it was gone. He was the only one that did work in my home in the time that I last saw the jewelry and it was gone. I called the company for them to give me the employee that did the work since I filed a police report and they would not work with me to give me their name. Also, the employee came back and smashed two car windows in my driveway. The company had no concern for this. The carpets looked much cleaner when wet but when they dried it did not look that much better than before he came. The product although it appeared to take the stains out when wet it did not. When the carpets dried it looked the same.
Description of Work: They cleaned my carpets.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$120
Liz O.
09/2010
1.0
carpet cleaners
+ -1 more
My circuit break broke so he was doing all the cleaning in the dark. He told me that I could not go down to look at it for half hour because he told us if we walked on it, it would burn our feet. He did a bad job. It was terrible. When he was cleaning the linoleum floors, which is a three step process, he only did one step. They were suppose to come back to fix it on 9/22/10. They told me someone would be there to fix it between PM-PM. I called to confirm today. I took off work and even moved all of my furniture. They called me at 4:PM and said they could not make it. I decided to call from another phone to see if I made an appointment if they would come. They told me that they would be there within the hour. I called back again and his words were "It is not happening." I just want my money back.
Description of Work: They had a coupon for 2 rooms for $54.95 and it is free stairs and hallway and any additional rooms would be $14.95. I called and scheduled an appointment. While I was booking it, the lady told me that they had other services besides carpet cleaning. They said that they could clean my linoleum floors. She said it would be a three step process. They had me measure the floor and they told me it would be an additional $175.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$250
JOY & DAVID G.
08/2007
1.0
carpet cleaners
+ -1 more
I called Tuesday to set up on appointment. I was told that they would be in my area on Thursday between 2:00-4:00PM. They called me around 8:00AM on Thursday and told me they had some cancellations and asked if they could come early. I informed them that I would not be available earlier in the day. They called me again at 11:00AM and told me that the person was finished with his other jobs and could either come then or they would have to reschedule for another day. Again I told them that I could not be available before 1:00PM or so. They told me that they were no longer available at that time. The person on the phone was quite rude to me when I told her that I expected they stick to their scheduled time. I was very unhappy with the customer service I received and will not use this company in the future.
Description of Work: They were supposed to clean the carpets in my home. We were scheduled to have the master bedroom, baby's bedroom, living room, family room, hallway, and staircase cleaned.
Rating Category
Rating out of 5
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
ROGER A.
02/2006
5.0
carpet cleaners
+ -1 more
THE COMPANY DID A FANTASTIC JOB ON THE SOFA AND CARPETS. I HAD SPOTS ON THE CARPET AND THEY WERE COMPLETELY REMOVED AND LEFT SPOTLESS. THE WORKER WAS COURTEOUS AND DID A GREAT JOB.
Description of Work: I HAD TWO ROOMS AND A SOFA CLEANED AND SPOTTED.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
02/2006
5.0
carpet cleaners
+ -1 more
IT WAS A PLEASURE HAVING THIS COMPANY COME IN MY HOME. THEY CLEANED EVERYTHING THAT I WANTED THEM TO CLEAN. THE PRICE THAT I PAID FOR THE SERVICE SEEMED VERY REASONABLE.
Description of Work: HAD MY LIVING ROOM DOWNSTAIRS AND UPSTAIRS CARPETING STEAMED CLEAN.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$288
02/2006
4.0
carpet cleaners
+ -1 more
THE JOB WAS DONE PROFESSIONALLY AND THERE WAS NO SPOTS OR SOILED AREAS LEFT ON THE CARPET. THE RUGS LOOK NEW AND FREE OF ANY SPOTS. THE JOB WAS DONE BY A HIGHLY SKILLED WORKER.
Description of Work: I HAD THREE ROOMS CLEANED BY ALL AMERICAN CARPET.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$75
01/2006
5.0
carpet cleaners
+ -1 more
THIS CARPET CLEANING COMPANY SPECIALIZES IN TOUGH STAINS AND DARK SPOTS. THEY MAKE SURE THAT YOU ARE SATISFIED WITH THE JOB THEY HAVE DONE BEFORE THEY MAKE YOU PAY.
Description of Work: CLEANED CARPET IN LIVING ROOM AND DINING ROOM.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$119
01/2006
2.0
carpet cleaners
+ -1 more
I WAS UNHAPPY WITH THIS COMPANY BECAUSE THEY TOLD ME RIGHT AWAY THEY WOULD NOT BE ABLE TO GET THIS STAIN OUT OF THE CARPET. THIS COMPANY DOES NOT MOVE FURNITURE.
Description of Work: CLEANED CARPETS IN TWO BEDROOMS, STAIRWAY AND HALL.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0
$80
GREG C.
01/2006
3.0
carpet cleaners
+ -1 more
I DIDN'T THINK THEY DID A VERY GOOD JOB AT CLEANING MY CARPET, BUT THEY WERE ON TIME, AND GAVE A DISCOUNT ON THE PRICE WHEN THEY WERE DONE BECAUSE I WASN'T HAPPY.
Description of Work: CLEANED LIVING ROOM AND HALL CARPET.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$50
01/2006
4.0
carpet cleaners
+ -1 more
THIS CARPET CLEANING COMPANY DOES A GREAT JOB. THEY REMOVED A LOT OF TOUGH STAINS AND THE ODOR WAS GONE IMMEDIATELY. PLUS THIS COMPANY HAS THE BEST RATES IN TOWN.
Description of Work: CLEANED CARPET IN THREE ROOMS.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$129
01/2006
5.0
carpet cleaners
+ -1 more
I WAS VERY HAPPY WITH THE SERVICE I RECEIVED FROM THIS COMPANY. I HAVE USED THIS COMPANY MANY OF TIMES. THEY ALWAYS DO A GREAT JOB CLEANING MY CARPETS.
Description of Work: CLEAN TWO ROOMS
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
01/2006
5.0
carpet cleaners
+ -1 more
THIS COMPANY DOES AN OUTRAGEOUS JOB WELL DONE. THERE WAS A STAIN THAT WE HAVE BEEN TRYING TO REMOVE AND THEY WERE ABLE TO REMOVE IT FOR US. PLUS THEY HAVE REASONABLE PRICES.
Description of Work: CLEANED THE CARPET IN THE LIVING ROOM, DINING ROOM, AND THE DEN.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
01/2006
5.0
carpet cleaners
+ -1 more
I LOVE CARPET CLEANERS UNLIMITED. WHEN THEY CLEAN YOUR CARPET IT LEAVES THIS SMELL THAT MAKES YOU KEEP WONDERING. PLUS THEY REMOVE PRETTY MUCH ALL THE STAINS.
Description of Work: CLEANED CARPET IN LIVING ROOM INCLUDING THE HALLWAY AND THE MASTER BEDROOM.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
PATRICIA S.
01/2006
5.0
carpet cleaners
+ -1 more
THIS IS THE BEST CARPET CLEANING COMPANY AROUND. THEY HAVE GREAT WORKERS THAT TRY TO GET ALL THE TOUGH STAINS OUT OF THE CARPET. THIS COMPANY ALSO HAS CHEAP PRICES.
Description of Work: CLEANED CARPET IN TWO ROOMS AND THE HALLWAYS.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
01/2006
1.0
carpet cleaners
+ -1 more
THIS COMPANY DID A LOUSY JOB CLEANING MY CARPETS. IT APPEARED AS THOUGH THEY REMOVED THE STAINS, BUT AFTER A FEW DAYS THE STAINS REAPPEARED. I WAS NOT HAPPY WITH THIS COMPANY.
Description of Work: CLEANED THE HALLWAY AND STAIRS.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$200
01/2006
5.0
carpet cleaners
+ -1 more
THIS COMPANY DID A GREAT JOB ON MY CARPETS. THEY WERE ON TIME AND TOOK THEIR TIME CLEANING THE CARPETS. EVEN THE HEAVY TRAFFIC AREAS LOOKED GREAT WHEN THEY WERE DONE.
Description of Work: CLEANED CARPETS IN LIVING ROOM, DINING ROOM, THREE BEDROOMS, AND HALLWAY.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$287
01/2006
3.0
carpet cleaners
+ -1 more
THE SERVICE WAS OK. IT COULD HAVE BEEN BETTER, BUT IT COULD HAVE BEEN WORSE. I WAS NOT VERY HAPPY OVER ALL WITH THE COMPANY OR SERVICE THAT WAS PROVIDED.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Floor Cleaning and Waxing
FAQ
All American Carpet & Upholstery Cleaners Inc. is currently rated 3.7 overall out of 5.
No, All American Carpet & Upholstery Cleaners Inc. does not offer free project estimates.
No, All American Carpet & Upholstery Cleaners Inc. does not offer eco-friendly accreditations.
No, All American Carpet & Upholstery Cleaners Inc. does not offer a senior discount.
No, All American Carpet & Upholstery Cleaners Inc. does not offer emergency services.
No, All American Carpet & Upholstery Cleaners Inc. does not offer warranties.