Brian had a computer rendering emailed to us within 24 hours. It took about 12 days to build and deliver. It was my intention to install it myself. I opted to have Brian install it instead and the results were fantastic. The final product was furniture quality and has become a show piece of our entryway. We could not be more satisfied with the look, the craftsmanship, and the price.
Description of Work: We asked for an entryway organizer to be designed and built.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,700
Tim K.
03/2018
1.0
home remodeling
+ -1 more
I ordered the cabinets on 11/8/17 it is now 2/7/18. 17- weeks and all I have are defective cabinets. Brian took back almost all of the cabinets or their parts to repair or replace the warped doors, bad dovetails, split wood at the hinges, doors and drawers not lining up or not working properly, frosted glass in the doors are caulked very sloppy and are chipped. One cabinet was made wrong, Brian took it and tried to modify it when it needed to be made over. Brian used sheetrock screws on an angle to catch the wood missing two times so I have extra holes as well! It should be noted that Brian agreed to all defects "these should have never left my shop like this, I am very sorry" and said he would refund all of our money after the need to return the cabinets for a third time. Brian has not to date refunded anything and blames it on PayPal, PayPal tells me he has not contacted them by phone but has emailed saying that we will get the refund when we ship the cabinets back to him, Brian continues to tell me he will pick them up. Brian has been told by myself and PayPal that all he needs to do is release the funds back to me. Bottom line, his work was not as advertised, he does not stand behind his work and so far he is not a man of his word. Why are there no reviews on his Facebook? My project is months behind, be very careful if you use him.
Description of Work: Kitchen Cabinets
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$8,500
Response from Larz Cabinet
I was just alerted to this review by a customer, [Member Name Removed] obviously wrote this before the matter was resolved. The only money he paid was the deposit and he was issued a Full refund of his deposit, and I took a hit on the balance of the work, I did not make a penny on this job. Despite [Member Name Removed]'s opinion, I sill maintain an A+ rating with the BBB. People reading this review can take it as they want to, but one bad review does not make up for 12 years of being a solid business person and craftsman. As we all know in this day and age, people are quick to point out the negative on social media, and there will always be those who hate it and those who love it....ever read a review on amazon? He went so far as to have a friend of his threaten to post disparaging remarks and pictures on my Facebook page, so obviously he has the spiteful mentality of a teenager, any self respecting adult refrains from that kind of behavior. Anyone wishing to work with me can be provided with references, and are encouraged to visit my shop. I've been in business since 2006, I have built hundreds of cabinets for people from NYC, to Boston, to Burlington to Rochester and all points in between, including a 48 unit apartment complex where I build one kitchen a month for them. The majority of my business is word of mouth, so apparently, I am doing a good job or else I wouldn't be working. As a business owner, you have to be willing to accept the fact that you can't please everybody...there will always be one person....this guy seems to be bent on spreading lies and basically trying to destroy me, maybe he enjoys it, I don't know. For months, I had been working with the girlfriend of the person remodeling the house, and on delivery day I got blindsided by the father of the boyfriend, who claimed to be taking over the whole project....i'm sure there's a backstory there I don't know about. Long story short, he took issue with some things, I resolved the issues, he still wasn't happy. I offered to drive a refund check out to him, he wanted to do it through paypal resolution center....that process takes time and he didn't like that. If it wasn't for the fact that the paypal process takes time, he would have gotten his refund the next day. I stand squarely behind my cabinets, I've never stiffed anybody, and I don't intend to start. Since that project (back in January) I've done 4 other painted kitchens ...one of which was delivered the following week after this person, and they are all very happy customers. My latest job was white shaker, just like Tims ...and after the cabinets were installed, he had me build a mudroom unit and a minibar to match.
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Service Categories
Kitchen and Bath Remodeling,
Architects,
Cabinet Making
FAQ
Larz Cabinet is currently rated 3 overall out of 5.
Monday: 8:30 AM - 4:30 PM
Tuesday: 8:30 AM - 4:30 PM
Wednesday: 8:30 AM - 4:30 PM
Thursday: 8:30 AM - 4:30 PM
Friday: 8:30 AM - 4:30 PM
Larz Cabinet accepts the following forms of payment: Check
Yes, Larz Cabinet offers free project estimates.
No, Larz Cabinet does not offer eco-friendly accreditations.
No, Larz Cabinet does not offer a senior discount.
No, Larz Cabinet does not offer emergency services.
No, Larz Cabinet does not offer warranties.
Larz Cabinet offers the following services: cabinetmaking, wood working