Upstate Comfort Systems

well, water heater installer, heating & cooling contractor,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Upstate Comfort Systems services all of Monroe County. Our experience stems over 28 plus years of repair, service, and installation of electrical, heating, and air conditioning projects. We know you have a choice in service providers. Our company slogan is "QUALITY and INTEGRITY, YOU CAN TRUST!" We believe that we are the best value for your hard earned dollar. Sure there are companies that offer no service call fee/diagnostic charge. Come to find out they only bury it in the repair. My mother always told me nothing in life is free. We charge a fair and honest price for our services so you can get the quality you deserve. Feel free to check us out with the Better Business Bureau also. Please call us today 585-880-7622. Thank You, Dale

Business highlights

26 years of trusted experience
Emergency Services Offered

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.8194 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
3%
3
2%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.7
responsiveness
4.9
Showing 1-25 of 194 reviews

Lisa c.
12/2024
5.0
Above and beyond after hours same night service! I shudder (literally) to think what a night in our home would have been like without heat from a furnace that suddenly stopped working on what was among the coldest off the year so far. Thank you!!

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

John K.
03/2024
5.0
We came home from vacation in the evening to a flooded basement. Filled out a request on Angi that night. Within a half an hour received a response. Plumber arrived at 10:30 that night and replaced our sump pump and other issues. I highly recommend this business.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gary W.
02/2024
5.0
Dale responded to my inquiry for thermostat replacement immediately and was very punctual about coming the next day, as requested. He was very professional, neat and courteous. Explained things in detail and made sure we knew how the new thermostat operated. Very personable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara C.
05/2023
5.0
Response was very quick for a call about no heat. Unfortunately an expensive furnace component had failed and the repair/replacement was very expensive. We ended up purchasing a new furnace, which we are very pleased with. Excellent customer service and follow-up.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Lisa M.
04/2023
5.0
Very quick to respond and was able to fix our leaky pipe in the basement within a couple hours. Will definitely used them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Barry D.
01/2023
5.0
A+ Service, fast response

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Steven M.
01/2023
5.0
Dale was extremely honest and helpful about what should and needed to be done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Julie R.
01/2023
5.0
Fast service, knowledgeable friendly

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$425

Judith H.
11/2022
5.0
Dale was knowledgeable, pleasant, professional, and made my daughter and I very happy by restoring our heating system. He was helpful in our decision to fix the old furnace and plan for a new furnace in the Spring, if necessary!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Daniel B.
08/2022
5.0
Mr. Sparks was very professional and knew what he was doing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

david s.
07/2022
5.0
Very professional, great work! Would recommend to everyone!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$360

John L.
04/2022
5.0
Courteous, clean, competent. The customer is treated right.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$4,750

Lynn G.
02/2022
5.0
I would recommend them to other people they were able to come the same day I had requested someone

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
5.0

Yes, I recommend this pro

Jesse S.
11/2021
5.0
Great experience.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$107

Steven M.
10/2021
5.0
Great Job

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Gerald T.
10/2021
5.0
There a small business

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$107

Kurt T.
09/2021
5.0
they were very efficient

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Cathy H.
09/2021
5.0
Very pleased with the maintenance work done on my air conditioner and furnace! Josh did a super job and Dale was easy to work with over the phone. Would definitely hire them again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Joseph A.
08/2021
5.0
Dale and Josh did a professional job in replacing our hot water heater. They had a very tight space to work in and completed the job flawlessly. I would recommend them highly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Faith L.
02/2021
5.0
The repair technicians were quick and efficient. They fixed our furnace and recommended maintenance steps to avoid breakdown in the future. They communicated clearly and charged a fair price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Florina M.
02/2021
5.0
Dale and Josh, of Upstate Comfort, did a very good job replacing our water heater. They were prompt and professional and we would hire them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,450

Parul P.
01/2021
5.0
If you would like someone to do Excellent, Prompt response Dale is highly recommended! He also performed throughly detailed plan for my next water heater tank! Best part his price was very reasonable, he was very honest, answered all my questions!!! Thank you Dale!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$89

Sheryl O.
12/2020
5.0
Service technician was very honest about the condition of our furnace. Did a thorough job cleaning and servicing The furnace. I will be calling them again to service our air conditioner in the spring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Scott F.
11/2020
5.0
I had a great experience with Dale. He was knowledgeable and explained his findings clearly. Also, I love the brief survey at the end of his job ensuring he provided a great customer experience. I definitively recommend this company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Tisha C.
11/2020
4.5
He came a day earlier after checking to make sure it was ok. Very nice guy

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
5.0

Yes, I recommend this pro

Contact information

21 Hillingdon Court, Henrietta, NY 14467


Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed

Service Categories

well,
water heater installer,
heating & cooling contractor,
handyman service

FAQ

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Sunday: Closed

Upstate Comfort Systems accepts the following forms of payment: CreditCard
Yes, Upstate Comfort Systems offers free project estimates.
No, Upstate Comfort Systems does not offer eco-friendly accreditations.
No, Upstate Comfort Systems does not offer a senior discount.
Yes, Upstate Comfort Systems offers emergency services.
Yes, Upstate Comfort Systems offers warranties.

Contact information

21 Hillingdon Court, Henrietta, NY 14467


Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed