Upstate Comfort Systems

well, water heater installer, heating & cooling contractor,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Upstate Comfort Systems services all of Monroe County. Our experience stems over 28 plus years of repair, service, and installation of electrical, heating, and air conditioning projects. We know you have a choice in service providers. Our company slogan is "QUALITY and INTEGRITY, YOU CAN TRUST!" We believe that we are the best value for your hard earned dollar. Sure there are companies that offer no service call fee/diagnostic charge. Come to find out they only bury it in the repair. My mother always told me nothing in life is free. We charge a fair and honest price for our services so you can get the quality you deserve. Feel free to check us out with the Better Business Bureau also. Please call us today 585-880-7622. Thank You, Dale

Business highlights

26 years of trusted experience
Emergency Services Offered

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.8194 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
3%
3
2%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.7
responsiveness
4.9
Showing 51-75 of 194 reviews

james m.
08/2019
5.0
Very good customer service, gave me estimates and called before arrival. Gave me 3 options for water heating solution.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,700

Mary I.
08/2019
5.0
Came very quickly it was late Friday afternoon I had no hot water he had me up and running in 25 mins Dale is awsome would call him for anything

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Denise D.
08/2019
4.5
The service techs just left our house. Time will tell if the problem is fixed, but they were thorough and explained the problem well. Impressively, I talked to their boss an hour ago, the guys were not too far away finishing up another job and they came right over. They gave me good maintenance advice too. So far I m very satisfied. If there are any problems I ll update this review.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kim B.
07/2019
5.0
Did a good job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0


Phil P.
07/2019
5.0
This company stayed until the work was done and was willing to teach ! Well done!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$650

Michael W.
05/2019
5.0
I just moved to a new home/area, it was 6:30pm, I had no hot water, and I knew how imperative it was too have warm water for showers for my family the next morning so I called Upstate Comfort Systems and spoke with Dale. He immediately tried to help me over the phone. When that wasn't feasible he offered to come over to address my issue. He quickly fixed the problem with the water heater and explained everything to me as well as advice on what to watch out for in the future. He also provided me some guidance on my heating to unit ensure what to look for when replacing filters. Dale was very friendly, professional, knowledgeable and gave indications of having a great deal of integrity. He earnestly takes interest and concern for customers. Dale will be the first to call in the future if/when I have any issues he can address. I would HIGHLY recommend Upstate Comfort Systems to everyone for any similar needs. Ten thumbs up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$130

Alena L.
05/2019
5.0
Dale came the same day I called and fixed the heat on the third floor quickly and professionally. I am thrilled to be able to use that space again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Robert F.
04/2019
5.0
Very courteous, knowledgeable. Highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Betsy W.
04/2019
4.0
idk

Rating CategoryRating out of 5
quality
4.5
value
3.0
responsiveness
4.5

Yes, I recommend this pro

GABRIELE C.
04/2019
5.0
Very professional would recommend

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Paul F.
04/2019
5.0
Very helpful and quick response. Great to work with!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jean H.
03/2019
4.5
Dale was a very nice person. He was experienced and professional.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

george t.
02/2019
5.0
good communications and keeping me up to date.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Evan B.
01/2019
5.0
I couldn't figure out how to raise the temperature on my water heater and he helped me with that, just as a courtesy, also warning me not to make it to hot and risk scalding.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Lynn L.
10/2018
5.0
Dale demonstrated right away that he was highly experienced with this type of work, and, was highly professional. Went extra mile to be sure all needs and issues were addressed...very trustworthy!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Nancy S.
09/2018
5.0
prompt professional service

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Al R.
09/2018
5.0
Very thorough and explained component failures. Dale didn't even mind looking over his shoulder. Good guy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$160

Irene L.
09/2018
5.0
The Job Was excellent. He showed Up on Time . He did the Job Proficiently . He was Friendly and Very Knowledgeable about he's work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$510

Margaret S.
09/2018
5.0
Great service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Imran P.
08/2018
5.0
Excellent service! I was very impressed! Was understanding with scheduling and very prompt. Professional and efficient, highly honest, walked me through every component and every step of diagnosing my AC unit. Ultimately, his recommendation was a thorough cleaning of the outdoor condenser unit which had cottonweed in all the vents. He quoted me a very fair price but also suggested this was something I could take care of on my own. His diagnosis was spot on and my AC has not worked this well for years! Thank you!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Don C.
08/2018
5.0
Quick, no nonsense service and prompt follow up. Very pleased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Joel C.
08/2018
4.5
Great customer service. I recommend him for your air conditioner service. He took steps to protect my flooring leading to my furnace/air conditioner systems. I think it was a good price/Value service

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
4.5

Yes, I recommend this pro

Contact information

21 Hillingdon Court, Henrietta, NY 14467


Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed

Service Categories

well,
water heater installer,
heating & cooling contractor,
handyman service

FAQ

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Sunday: Closed

Upstate Comfort Systems accepts the following forms of payment: CreditCard
Yes, Upstate Comfort Systems offers free project estimates.
No, Upstate Comfort Systems does not offer eco-friendly accreditations.
No, Upstate Comfort Systems does not offer a senior discount.
Yes, Upstate Comfort Systems offers emergency services.
Yes, Upstate Comfort Systems offers warranties.

Contact information

21 Hillingdon Court, Henrietta, NY 14467


Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed