This pro has maintained an average of 4.5+ stars throughout their time with Angi.
About us
Upstate Comfort Systems services all of Monroe County. Our experience stems over 28 plus years of repair, service, and installation of electrical, heating, and air conditioning projects. We know you have a choice in service providers. Our company slogan is "QUALITY and INTEGRITY, YOU CAN TRUST!"
We believe that we are the best value for your hard earned dollar. Sure there are companies that offer no service call fee/diagnostic charge. Come to find out they only bury it in the repair. My mother always told me nothing in life is free. We charge a fair and honest price for our services so you can get the quality you deserve.
Feel free to check us out with the Better Business Bureau also. Please call us today 585-880-7622.
Thank You,
Dale
Dale was very helpful and was able to come the same day I called. Very good customer service and explanation of what he did. Didn't try to sell me on anything else, honest and helpful person.
Rating Category
Rating out of 5
quality
4.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
Gerald Z.
08/2012
N/A
Dale Sparks answered my call for service immdiately and diagonosied the problem and had it fixed within an hour. When I need a new furnace and air conditioner I will most certainly call Upstate Comfort Systems
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Marg P.
07/2012
N/A
Dale is very professional and knowledgeable. His price was reasonable and he beat a longstanding competitor in the community by $200 for a replacement and installation of a hot water heater. I would recommend him to family and friends.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Brett S.
07/2012
N/A
Dale came out and gave an honest assessment of our central air, all of the options to fix it and the costs. He did not try and up-sell the repair and as a result I would recommend him as a fast, honest, competitively priced HVAC specialist. He fixed the system and we will all be sleeping a little more comfortably tonight.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Laura W.
05/2012
N/A
Very pleased with the quality of work, response time and the technician was quite informative. Upstate Comfort Systems is now our "Go to Guy" for heating and cooling.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Kimberly J.
04/2012
N/A
Last night our hot water heater died... this morning I called the HVAC contractor that we have been using for years, they quoted me a price, but I wanted to confirm it was fair. I found Servicemagic online and in-turn Dale. He quoted me the exact same unit, warranty and labor for *** $300 LESS***. I admit I was hesitant, but Dale answered all my questions with proofs and honest answers. His reviews on this site were great, and he has a A+ rating with the BBB. He was at my home with in 2 hours and I now have a wonderfully working new water heater, a clean project area, and paid exactly what he quoted! I am very satisfied!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Tom S.
11/2011
N/A
Did a nice job, very knowledgeable and honest.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Joe Y.
07/2011
N/A
Prompt, professional , and affordable!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Judith F.
05/2011
N/A
prompt and friendly - told me exactly what was wrong and how it could and should be repaired.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Colis S.
05/2011
N/A
I was very impressed with the service I got today, I will definitely recommend this company to my friends.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Barb V.
03/2011
N/A
very professional, efficent, and kind. Job well done,
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
robert g.
03/2011
N/A
Dale called promptly after I contacted Service Magic. My furnace wasn't working properly and he was quick to help. He found time that day to stop by the house and take a look at what could be causing our problems. Once he found our issues, I feel he was honest with his recommendations and explained things well to my wife and I so we were comfortable with what needed to be done. He was punctuality and attentiveness was well worth our money. I would definitely use his services again if needed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Gail C.
02/2011
N/A
The service I received was excellent. I found myself with a basement full of water and before I could panic too much, I had a new pump at a very reasonable price and enjoyed the service and information provided. Dale went out of his way, to make sure I had everything I needed and even helped me carry my old pump to the curb. Thank you so much. Gail C.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Jason W.
01/2011
5.0
Very responsive and flexible, takes the time to explain all work and why it is important, and doesn't try to sell you anything you don't need. The work itself is high quality and the time is taken to do it right, and finish it all, including making sure not even dirt is left behind.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Michael F.
10/2010
5.0
They were PromPt and very timely in their work. Would use again