Bath Planet of Rochester

Our installer was professional and did a great job.

It was done in one day! Cleaned up afterwards.

Love our new shower! The project was completed In one day.

The 2 guys did a awesome job. Very professional and cleaned up after themselves. I didn't have to do anything. They installed it in a timely manner.

The technicians were excellent

Thrilled at the finished product. Old tub removed and new walk-in shower installed in one day. Great installers to work with and a spotless cleanup.

The saleman was nice and the contractor that did the actual install was nice and made sure I was satisfied with the job.

Had tub removed and replaced with shower. The installer and his son was professional. The job was completed in the same day. Only thing is he will need to come back because the shower head was not placed properly.

very profesional. Quick install and bath up to code. Looks beautiful

The installers of my walk in shower arrived on time put down protection for my floors and were very professional. They finished the project in one day as promised and cleaned up before they left. I am very happy with my new shower.

The worst customer service ever! Hired to remodel bathroom, work was not done correctly, called and called, they always promised to return phone calls, but never did, I had to repeatedly call them back! This started 2 years ago, they said they were behind because of Covid, their worker told us they were shut down because of the pandemic and would put us on a list as soon as they resume work, we never received a call. I again called them, was told I would get a return call the next day, finally got an answer after two weeks, after no phone call from them, I had to call them back, due to warranty expiring, (which was not expired when this started) they would have to charge us $97 per hour to fix what they did wrong in the first place. Really, how about standing by your work, or lack thereof!!! DO NOT HIRE THIS COMPANY, they do not stand by their work, or their workers!!!!

They did an excellent job on the install, quick and very efficient, one piece of shower door trim was scratched in the box, new one was ordered immediately. The 2 gentlemen that did the install were very professional and nice. We love the finished product.

Excellent

Very knowledgable good working and fast installation crew of two. Product looks fantastic and is a pleasure to shower in. Overall great service and great product. Would highly recommend this company.

They were very polite and made sure that everything was cleaned up. They were quick and thorough. I would definitely use them again!

Workers arrived at appointed time and worked until finished. Cleaned up after and did outstanding job on the shower install.

Good installation poor clean up

Everyone I had contact with was respectful, knowledgable and pleasant. Very positive experience

Very nice installers. Explained everything, cleaned up after installing new shower from tub removal. I love the new walk in shower. They use quality materials.

The materials they use are excellent quality, The shower head saves water while giving you a very great soft shower. The walls look very much like the marble or granite walls. The pan is very comfortable. We are very pleased with this purchase.

Darren came out and visited me with his sales pitch. You can’t help but like him. From the moment he meets you, he is personable and professional. I had a lot of questions for him and decisions to make with regard to my shower upgrade, and therefore spent a few hours with him. Decisions on a purchase like a shower redo can be grueling. But… He knows what he’s talking about and steered me the best direction, based on the space I’m dealing with and what is important to me. He carries lots of samples and explains how they’re made and how the different parts of the shower fit together. The silicone “stretch” and acrylic strength and attributes were very well explained. It will be so easy to clean the porous acrylic shower walls and floor with ridges as well as the shelves. Darren explained that the walls and floor are backed by wood and foam and are “uncrackable.” And to have a Good Housekeeping 2-year warranty as well as a lifetime Bath Planet warranty means a lot! I expect my new walk-in shower to turn out fabulously, and I think Darren is the best person I could have worked with in figuring out what will work for me. Please note that in the course of posting this review, you must reply to certain questions as if the job has already been completed. I only just scheduled the install date, but think I will be very happy with the work and the quality of the product as described thoroughly to me.

We hired them when they came out to install was not what we ordered they pulled a bait and switch they did no work and still want 14,000 for not doing a thing we have a lawyer now... so, we are looking for a new contractor to do our bathroom after we get done with these joke of a business word of advice: Dont hire them!

They replace my tub with a walk in shower. Fast and professional. Done in a day. Recommend Bath Planet to anyone needing bathroom remodel.

Looks great and quickly done.

Excellent job by all involved. Very satisfied.