For over 60 years, Burke Energy has been the name that your NY neighbors have trusted for all of their home comfort services (heating oil, air conditioning, and oil tank removal/installation). From always being there when they need us 24/7 to pricing and payment plans that help them manage their energy costs throughout the year, your neighbors chose Burke Heat as the local company that provides total home comfort, total peace of mind and great savings on energy costs. Find out why by letting us do the same for you today!
We have been a customer since we built our house in 1974 (and went with them since my parents had used them since 1962), and have stayed with them through inertia. They have let us run out of oil 4 times in 6 years (but not for the last 2. We had oil tank problems a couple of years ago. They replaced the tank right away, but left the old one blocking our garage for a couple of weeks. Their billing department is a shambles, and last week they sent us a registered letter informing us that we had to sign for a $78 (not big bucks, but) annual charge for insurance to cover any tank leakage. The current tank is new, and there was no mention on this "official" letter that the coverage was optional. We opted out, but they didn't want to mention that option. Really dishonest, sleazy company.
Description of Work: We didn't need ANY work done, but they tried to fool us into paying them for unnecessary "insurance."
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
catherine M.
06/2023
1.0
heating & air conditioning/hvac
+ -1 more
I have been a customer with Burke for almost 30 years. Back in May I scheduled my annual cleaning for three properties for today June 15th between 8-12. I make myself available to provide access to the homes. When no one showed up by 10 I called and was told my appts were for the afternoon. I said no, they were for the morning. They checked and said yes but they were changed yesterday to the afternoon. They said I was called. That is a lie. I received no calls, emails, or texts aside from a confirmation email two days ago. This company does not value your time. Find another one who does. Beware.
Description of Work: Annual cleanings that I paid for with a service contract.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$500
Tom M.
04/2023
1.0
heating & air conditioning/hvac
+ -1 more
Burke Energy, aka Petro Energy, aka Sclafani Energy, preys on senior citizens by sending fraudulent bills, and then refusing to correct them. Then they engage in a campaign of harassment to collect their billing fraud. DON'T USE THEM!
Description of Work: Boiler replacement
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$9,500
Cathie M.
07/2022
5.0
heating & air conditioning/hvac
+ -1 more
Thank You, Burke Energy and your terrific Air Conditioning Team. After our 30-year old AC system started to fail, we met with Michael from Sales who arrived right on time and did an excellent and thorough job of providing us with various options from repair to full replacement. Given the age of the system, we decided to go with the replacement. With this July being one of the hottest months in a long time, Jessica from Scheduling did her best to get us a date as soon as possible and scheduled the team for early arrival to minimize the hot weather conditions in the attic. The AC Team of Rob, Anthony and Jay arrived promptly at 7:30 am, and quickly got to work removing our old equipment and installing the new system. Rob and Anthony worked in the sweltering attic while Jay worked on the compressor in the blazing heat outside. Rob, as team leader, did an excellent job, kept us informed on the team’s progress, and answered our many questions. Despite the unbearable heat, the team kept at it and finished the whole job in one day. They each told us their goal was to get us air conditioning so we wouldn’t have to suffer through the rest of the week of soaring temperatures. Needless to say, we are extremely happy with the way the whole process went and the end result is fantastic. And thanks again to Rob, Anthony and Jay! All in all our experience with Burke Energy was terrific, and reaffirms why we have been Burke clients for over 40 years!
Description of Work: Replace and Install New AC System
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,200
Andrew M.
03/2021
5.0
heating & air conditioning/hvac, heating oil companies
+ 0 more
Very well. Competent and efficient.
Description of Work: N/A
Rating Category
Rating out of 5
Yes, I recommend this pro
Caroline N.
03/2021
5.0
heating & air conditioning/hvac, heating oil companies
+ 0 more
Service techs are polite did a good job with the servicing are very good with cleanups
Description of Work: Burner service
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Frank S.
03/2021
5.0
heating & air conditioning/hvac, propane sales
+ 0 more
Customer service Representative was professional and helpful. Got me all the answers I needed. Excellent Company who puts the customer first.
Description of Work: Propane Services
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Burton B.
03/2021
5.0
heating & air conditioning/hvac, propane sales, heating oil companies
+ 1 more
Fantastic. Work was prompt, All members of the company seemed straightforward, knowledgeable and professional. Overall great experience.
Description of Work: Propane service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Julia D.
03/2021
4.0
heating & air conditioning/hvac, heating oil companies
+ 0 more
Very well................................
Description of Work: Furnace general upkeep
Rating Category
Rating out of 5
Yes, I recommend this pro
william T.
03/2021
5.0
heating & air conditioning/hvac, heating oil companies
+ 0 more
Excellent! We have had this service done every year since we moved here in 1988. The company and workers are extremely professional and knowledgeable; always performed all services (cleaning, replacement of parts, emergencies as well as follow ups to inspect work with great care.
Description of Work: annual system tune up
Rating Category
Rating out of 5
Yes, I recommend this pro
Lisa A.
03/2021
5.0
heating & air conditioning/hvac
+ -1 more
Great job , clean professional and reasonable pricing
Description of Work: Install central air
Rating Category
Rating out of 5
Yes, I recommend this pro
Joseph M.
03/2021
5.0
heating & air conditioning/hvac, heating oil companies
+ 0 more
service was great and employees care about their customers needs...highly recommend Alex and the rest
Description of Work: N/A
Rating Category
Rating out of 5
Yes, I recommend this pro
Adrienne F.
03/2021
5.0
heating & air conditioning/hvac, propane sales
+ 0 more
Great! The gentleman who came was more than anyone could expect. Such a person speaks volumes about the company and their hiring practices. I rate him tops and if it went higher I would rate that too.
Description of Work: N/A
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Takaichi K.
03/2021
2.0
heating & air conditioning/hvac
+ -1 more
Their price ceiling means they have contractual right to reach to the ceiling regardless of average market price. I had been their customer for 4 years with annual contracts. They always maxed their price for the last two months toward the end of contractual year. Last year and this year, my price was $3.60 when the market price was $2.50. Watch out. But I appreciate they delivered the heating oil without fail.
Description of Work: N/A
Rating Category
Rating out of 5
William B.
12/2020
1.0
heating & air conditioning/hvac, heating oil companies
+ 0 more
If possible to give zero or better yet negative stars I would. Burke it the worst out there!! Customer service is horrible once you sign up prices go through the roof they charge as close to the cap as they can, today I scheduled my final delivery and they are charging over $3.50 a gallon pretty much double what everyone else is at. Oil prices fluctuate to an extent as does Burke's deliveries, when prices are high they seem to be at your residence constantly you never get below half a tank but when prices are down they are still high with Burke but you will be under a 1/4 tank hoping they deliver before your sucking up sediment. Now on to service, I signed up for around $100 a year and was told the price increases slightly (roughly 5%) a year just to keep up with the cost of doing business. That's crap as well, with in 4 years I was paying almost $500 a year for service contracts with no notification of the astronomical increases is was just slipped into my bill, not to mention everything they touched on my boiler in the past year wad screwed up royally. I went from no heat to heat not shutting off to my livingroom thermostat controlling my basement and my basement controlling my bedrooms. Hey at least they were kind enough to try to sell me a whole new heating system as opposed to just admitting they messed up and correcting the problem. Please whatever you do please do not use Burke they are horrible rude price gougers who only care about how much money they can suck out of you they make every excuse as to why they are overcharging you and pretty much seem to hope you autopay so you don't realize how hard they are screwing you. I truly can't imagine a company being any worse if you love your sanity family and wallet AVOID BURKE AT ALL COST!!!!!!!!
Description of Work: Heating oil boiler service
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Burke Energy
HI- We understand that our Customer Service Department was able to connect with you in resolving your concerns and you have chosen to remain with the Burke Energy family. We do appreciate your loyalty and are very happy that the situation has been addressed. Don't hesitate to reach out to us should you have any further questions. Regards, Burke Energy
They have been excellent and very dependable. James is one of the techs who does an exceptional job. I would highly recommend them.
Description of Work: I have been using them for about 7 or 8 years now. They provide propane, oil, and maintain our generator.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Burke Energy
We are delighted to hear that you are satisfied with our services and technicians, and that we were able to meet all of your service needs! It is our goal to provide total customer satisfaction. We would like to thank you for taking the time to leave us such a positive and thoughtful review! Best, Burke Energy
James W.
11/2019
5.0
heating & air conditioning/hvac, heating oil companies
+ 0 more
They were great they came after hours to get me running after we ran out of oil. first thing the next morning they were here to fill the tank it was a great experience. I would highly recommend
Description of Work: Oil delivery
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Burke Energy
Thank you for the thoughtful review! We always appreciate customer feedback and you sharing your experiences with us. Thank you for choosing us as your service provider! Best, Burke Energy
Thomas B.
09/2019
5.0
heating & air conditioning/hvac
+ -1 more
From the removal installing the new tank it went very smoothly. John and Mark were professional and did a GREAT job.
Description of Work: Replace oil tank
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Burke Energy
Thank you for taking the time to leave us a positive review. It is our goal to provide total customer satisfaction and we are delighted to know that you are pleased with Burke Energy, and that we were able to meet all of your service needs! Best regards
Richard K.
07/2019
5.0
heating & air conditioning/hvac, heating oil companies
+ 0 more
Mario was extremely knowledgeable, professional and thorough. He didn't leave until the whole heat system was checked and performing perfectly. He even cleaned the sight glass for the water level upon inspection. He had the best Honeywell thermostat in stock in his truck. It was a weekday night and he arrived 30 minutes from my call and was tracked his entire route to my home online. I have a service contract and fuel oil delivery contract with Burke Energy for almost 50 years.
Description of Work: Replace a broken thermostat
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$320
Response from Burke Energy
We are delighted to hear that you are satisfied with our services and technicians, and that we were able to meet all of your service needs! It is our goal to provide total customer satisfaction. We would like to thank you for taking the time to leave us such a positive and thoughtful review! Best, Burke Energy
Dave B.
12/2017
2.0
heating & air conditioning/hvac
+ -1 more
We used Burke for a few years and it started off well but it quickly went downhill. We decided to leave Burke for one main reason - incapable of fixing furnace issues. One winter, we had to call them back 8 times and although each technician assured us the fix would “do the trick” a few days later the furnace would experience issues. It was a nightmare. After deciding to leave Burke, we called them to cancel our contract but even after doing that, they continued to deliver oil and charged us. Calling them to get a refund was useless. They wanted nothing to do with the discussion and in some cases the discussion went really unprofessional. Really poor experience with them. Better alternatives out there.
Description of Work: Burke provided oil delivery and service contract for our furnace
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
Judd A.
08/2017
5.0
heating oil companies, heating & air conditioning/hvac
+ 0 more
It went well. The service contract was included with our oil service. You have to buy 300 bucks year and it includes anything that goes wrong with your system.
Description of Work: They provided maintenance to heating and a/c units.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Matthew P.
07/2017
5.0
heating & air conditioning/hvac, home security systems, propane sales, heating oil companies
+ 2 more
The window I was given for the technician to arrive was between 9 and 11 am. He arrived at 9:15. I took him down to the basement, where he worked on the furnace and did the repair, courteously letting himself in and out of the house as needed. At 10:00 am, the repair was complete... with a replaced expansion tank, pressure valve, 2 air vents, boiler gauges... An approx $700 repair at zero cost to me (because of the service contract)! I highly recommend Burke Energy as a service provider. They are responsive, courteous, and a pleasure to work with!
Description of Work: We have been customers of Burke Energy since 2012. We started with oil and propane, and then expanded to home security. Each year, we purchase the furnace service contract (which includes an annual service & tune-up). Today, we noticed that one of the pressure gauges looked faulty, so I called Burke (at approx 7:30 am) for a service appointment.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Burke Energy
Thank you for not only choosing Burke Energy but for trusting us to keep your home in working order. We enjoy being your total home comfort services provider and look forward to servicing your home for years to come.
N L.
05/2017
5.0
heating & air conditioning/hvac, heating oil companies
Description of Work: ................................................................................................
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Burke Energy
Thank you for taking the time to review our business on Angie's List! We're pleased to hear that you are satisfied with our services and look forward to servicing your home for years to come.
Laura B.
05/2017
1.0
heating & air conditioning/hvac, air duct cleaning
+ 0 more
We retained Burke as our oil provider. Included with that was an air duct cleaning service, that was scheduled for today. Originally they gave us an appointment time. That appointment time then turned into a 4 hour window. After the 4 hours was up, we called to see why they never showed. Turns out they cancelled our appointment because it was raining out and never informed us. We both work, so we had to take a day off or get someone to sit at the house- and now we have wasted our time because of their lack of communication and customer service. I CANNOT WAIT for our contract to be up! If I could switch companies today, without being penalized I would. NEVER AGAIN!
Description of Work: Oil delivery and air duct cleaning.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Asten M.
03/2017
1.0
heating & air conditioning/hvac
+ -1 more
They initially were decent but over my five year stint with them the latter part was a disaster. Despite having a specific agreement as to how oil would be delivered they ignored it most of the times. Part of the agreement was that they call me a day before delivery to ensure the oil was needed. That was ignored most of the times and they seem to have only one intention and that was to deliver oil as often as possible and as much as possible. Additionally, part of my agreement included a maintenance package which included an annual servicing of the boiler. The "check up" required scheduling and whenever I called they were always at least 60 days out. In almost two years my boiler never got serviced despite having paid for it. After many years of inconsistent service and questionable delivery tactics the final straw was the topping off of my 1,000 gallon tank right before Spring. We ended in a billing dispute that lead to legal action which ultimately was settled and they got their money but dealing with them left me feeling like I was covered in oil and in need of some cleansing.
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Service Categories
Heating and Air Conditioning,
Heating Oil,
Propane Sales Services,
Generator
FAQ
Burke Energy is currently rated 4.2 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Burke Energy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Burke Energy does not offer free project estimates.
No, Burke Energy does not offer eco-friendly accreditations.
No, Burke Energy does not offer a senior discount.
Yes, Burke Energy offers emergency services.
Yes, Burke Energy offers warranties.
Burke Energy offers the following services: Heating, A/C, home energy audits & heating oil.