General Electric Co

Description of Work: .

Description of Work: I used a General Electric service person to replace a suspension piece in a General Electric stackable, front loading washing machine.

Description of Work: I purchased a new washer and dryer from Sears, that were GE Brand.

Description of Work: I have had a service contact with GE for nearly 10 years. I pay monthly, and this entitles me to free service when I need a repair (which I have only required a handful of times) After switching to a new service contract company (Service Protection Advantage), the quality and timeliness of work has taken a nose dive. This is my second negative experience with GE, in the last couple of years. Scheduling is relatively fast (I got an appointment within 24 hours), but timeliness and professionalism are abysmal. Most recently, I waited for four hours, despite having a "window" of time for service. No call/emails/updates. When I called, to check the status of the repairman, I was told the the system was down, and no information was available. Repair man finally showed up at the last minute of the time window, and immediately asked to use my rest room, having performed no work (and leaving me with a bathroom to clean up). Twenty minutes into the service call, he finally started to repair my freezer. Totally unpleasant repair man, and experience. I am now looking for another contract, after being loyal to GE for nearly a decade.

Description of Work: refrigerator cooling was not functioning. they came same day(!) did what they said they would and did it quickly. now working fine. price reasonable for parts replacement and time. very satisfied.

Description of Work: A GE technician was called when my less than 5-years-old GE refrigerator's freezer section stopped working. The technician came out and identified the problem as one that should not occur on such a recent purchase. He fixed the problem and only charged us about $250.00, which I believe was for the diagnosis but no charge for the repair or parts. Very pleased.

Description of Work: I used General Electric Co. to repair my dishwasher.

Description of Work: A part in the ice-maker was replaced.

Description of Work: Replaced the computer that controls the fan for the refrigerator.

Description of Work: Our refrigerator (about 15 yrs. old) was not cooling properly (freezer and refrigerator) and we really thought a new one might be necessary. Instead, he cleaned the condenser, checked the back of the unit for any possible problems and explained how best to set controls in both refrigerator and freezer that we had been setting incorrectly. The refrigerator is working normally now. My husband and I were very satisfied and would certainly call again if necessary.