Nelson's Roofing

In a nutshell: Work - done well and in timely manner Price - somewhat high (no complains, I agreed to pay it voluntarily and without bargaining) Delay with invoice and some strangeness around it - uncomfortable. Long Story: I submitted a quote request to Angi. The contractor called within an hour, it was one from the list and was available next morning to estimate. The contractor came in time, was polite and professional, quickly surveyed the roof and pointed out a potentially damaged area; I got a quote for the complete job: gutter cleaning+repair and a small roof area patch. Price-wise - twice as much as I got meanwhile from others for cleanup only. I figured it makes sense to hire, because of them being capable to perform both cleanup and additional roof repairs. I checked the company on the web - looked legitimate. Next morning two workers came in promptly. They had no forms or contract for me to sign, but I thought it's ok for such a small job. Both spoke very little English, I speak no Spanish. so our communication options were very limited, but they wore T-shirts with company logo and appeared to be familiar with what has to be done. They completed the job in about an hour and sent me the photos of the cleaned gutter and repaired roof patch. And here comes the bizarre part: I offered a credit card to pay. Since COVID began, most of the contractors and other services switched to the contact-less payments so it caught me by surprise that they weren't. The workers appeared to be baffled; one of them dialed the boss and let me talk. I was asked to pay cash or check; when I mentioned credit card, the person on the phone (that was super-articulate the day before) mumbled something incoherent. At that point I was felling uncomfortable with this whole situation. I didn't feel like paying few hundreds $ in cash as it all got stranger by the minute, the workers visibly disappointed. I wrote a check, sent the photo of the check to the contractor via SMS and asked for invoice. The contractor responded by saying it'll be emailed to me. I messaged my email address several times. At one point I got the SMS that the invoice is sent - stating a wrong email. After few more attempts, two days later the person picked the phone again - this time I said that I am about to submit a one-star rated review. Got an invoice at last, something to hold onto. Phew!

It went very well. Nelson responded promptly. The work was done in a professional manner. I would hire them again and recommend them. He also gave helpful recommendations about maintaining the roof.