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CLASSIC AWNING & TENT CO

Awnings

About us

15 Employees

Business highlights

39 years of trusted experience

Services we offer

RESIDENTIAL & COMMERCIAL AWNINGS, TENT RENTAL.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check

Reviews

3.52 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
50%
1
0%


Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.5
responsiveness
3.0
punctuality
3.0
Showing 1-2 of 2 reviews

BRUCE C.
04/2017
2.0
awnings
  + -1 more
Still waiting
Description of Work: We've been using this company for over 20 years. They take down, store, and put back up. But in the past 5 to 7 years, they have become totally unreliable with their arrivals. To date we've been waiting now for 3 weeks in the window of time they gave us. Always the same excuse. "Depending on the weather". Time for us to move on I think.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0


Response from CLASSIC AWNING & TENT CO
Dear Mr. [Member Name Removed], I would like to offer my sincere apologies to your opinion and perception of the failings of my company and it's service to you. Perhaps providing some historical background might help to clear things up a bit. 32 years ago when I began Classic Awnings, the majority of our customers preferred their awnings up between May 15th to Memorial Day. During those times, weather is rarely a factor when considering high winds, cold temperatures and daily threats of snow. 32 years later, in an attempt to extend our wonderful summers, the majority of our 1600 customers now desire their awnings to be installed during the month of April. Unfortunately during this time period, weather is ALWAYS a factor. If you think about it as of today April 18, we have had no more than 5 decent days of working weather and up until a week ago, the threat of snow was still a major factor. As for your history, Your awning has gone up the following dates since 2007. 4/25/07,4/29/08,4/21/09,4/22/10,5/4/11,4/25/12,4/22/13,4/17/[Member Information Removed],4/29/15,4/28/16...and I pledge to you that it will go up today 4/18/17. I say all this to you because I take this business, and our service to our great and loyal customers very seriously. Trust me when I tell you that we work very hard to hold up our end of the bargain in not only getting our awnings up each season but doing so as professionally as possible. Your opinion, as well as the opinion of all of our customers is very important to us. We are forced to give answers of prediction to our customers on a daily basis and many times we come up short in correctly predicting exact install times, for that I again apologize. We will continue to work to improve our service as well as our communication, and appreciate feedback such as this to aid us in that end. I am thankful that you have been a great customer with us since 1992 and I sincerely hope to keep you. If you choose not to continue to use our services in the future, I wish you nothing but goodwill and success in finding someone to fulfill your awning needs. Sincerely, David Vesneske Owner Classic Awnings

Jack W.
09/2008
5.0
awnings
  + -1 more
We have been using this company for probably about three or four years. It is an excellent company. They give you a time frame of when they will be out, and they are always out within that time. They are quick and efficient.
Description of Work: They put up our awning for the season, and they will be coming back in a couple of weeks to take it down. It is an outdoor awning over our deck.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from CLASSIC AWNING & TENT CO
Thank you Sir! It is our pleasure to provide services to you.

    Contact information

    1 ELMVIEW AVE, Hamburg, NY 14075

    www.classicawnings.com

    Service hours

    Monday:
    8:00 AM - 4:30 AM
    Tuesday:
    8:00 AM - 4:30 AM
    Wednesday:
    8:00 AM - 4:30 AM
    Thursday:
    8:00 AM - 4:30 AM
    Friday:
    8:00 AM - 4:30 AM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Awnings

    FAQ

    CLASSIC AWNING & TENT CO is currently rated 3.5 overall out of 5.

    Monday: 8:00 AM - 4:30 AM

    Tuesday: 8:00 AM - 4:30 AM

    Wednesday: 8:00 AM - 4:30 AM

    Thursday: 8:00 AM - 4:30 AM

    Friday: 8:00 AM - 4:30 AM

    CLASSIC AWNING & TENT CO accepts the following forms of payment: Check
    Yes, CLASSIC AWNING & TENT CO offers free project estimates.
    No, CLASSIC AWNING & TENT CO does not offer eco-friendly accreditations.
    No, CLASSIC AWNING & TENT CO does not offer a senior discount.
    No, CLASSIC AWNING & TENT CO does not offer emergency services.
    Yes, CLASSIC AWNING & TENT CO offers warranties.
    CLASSIC AWNING & TENT CO offers the following services: RESIDENTIAL & COMMERCIAL AWNINGS, TENT RENTAL.

    Contact information

    1 ELMVIEW AVE, Hamburg, NY 14075

    www.classicawnings.com

    Service hours

    Monday:
    8:00 AM - 4:30 AM
    Tuesday:
    8:00 AM - 4:30 AM
    Wednesday:
    8:00 AM - 4:30 AM
    Thursday:
    8:00 AM - 4:30 AM
    Friday:
    8:00 AM - 4:30 AM