THOMAS CURLEY PLUMBING & HEATING

Eric responded promptly and had to open the kitchen ceiling to replace the old plumbing. He did a professional job and cleaned up the mess caused by opening the ceiling. I would hire this company and request Eric if I need a plumber again.

It went well. My plumber was Eric and he seemed very knowledgeable, experienced, and straightforward with his evaluation - was able to advise doing a couple things differently than how I'd planned (e.g. where to place the hose hookup for the hand shower). Working in a coop is always a pain, and he handled it perfectly well, had a good working relationship with my superintendant. The secretary at the office who arranged everything was very very responsive and followed through well. One thing I'd change if I were them is making it standard to give the customer the paperwork proving purchase of the hardware, so that we have it if we need to contact Delta Faucets for example if anything breaks under the warranty. I'm still waiting to get that and have to bug the office for it again. I haven't tried the other plumbers with this company yet, but would definitely request Eric again.

I cannot recommend Thomas Curley Plumbing & Heating enough. I called them after receiving delivery of a new toilet, so that I could have it installed. 90 minutes later, they had someone at my apartment, and not just anyone. This gentleman, whose name I unfortunately forgot, was excellent--skilled, professional, and creative, a quality he needed because of the less-than-ideal configuration of my bathroom. I could not be happier with the job he did, or with the wonderful people with whom I spoke on the telephone. Great, great company--you won't go wrong if you hire them, which I recommend that you do.

It took him (Eric) an hour and a half for both jobs. Very professional and on time. Cost includes about $40 for supplies

unknown

They were okay.

I have used one particular plumber from this provider by the name of Jason. He is very good and a professional. He arrived on time in both cases, did a neat job with out wasting time. In one particular case, not known to me, he replaced the spigots with drain valves which are important. I was very satisfied with his work and would use him again as the need arises.

I left a message with the answering service the prior night. Early the next morning I received a phone call that somebody could be at my house for the first call of the day. The plumber showed up on time, and quickly found the cause of the leak. Although he didn't have the necessary part with him, he was able to obtain it in less than 1/2 hour. The repair was done quickly. I was very glad that somebody was able to come so soon after I called. Also glad that somebody could come early in the morning.

Jason, from Curley, showed up 30 minutes after my initial call to the dispatcher. I was prepared to wait around all day, and couldn't be happier at the speed with which they responded. Jason diagnosed the problem quickly (corrosion into the heating element, which sparked a small fire that burned itself out). Quoted me a price which was a little steeper than I had hoped for, but this was a pretty urgent job. He then left and returned with the new water heater and all required parts within an hour, and an hour and a half later was finished! I've never dealt with such an efficient tradesman. Very clean job and replaced the master shut off valve when he discovered the original one did not shut off the water completely. Highly recommended and will use again!

Great experience with Thomas Curley. Jayson did a quick and efficient job. This seems like an honest company that won't try to gouge you. Will use again.

They are really good. I was using another plumber that was overcharging on their time. But this company doesn't charge for estimates. They informed me of how to save money by buying my own toilet, which I did. And they came to install it. The person who answers their phone is very friendly and responsive. They keep their appointments.

I like the quality of the work, the responsiveness on the phone with the office and that they spent time talking about the things I wanted. I liked how knowledgeable they were about what I needed done. The guy who came out were quite knowledgeable and did great work.

Called Thomas Curley Plumbing and Heating Co. LLC for the first time to report an issue with 3 heating units in our Great Neck Home. Was quoted $120/hour but when the plumber left after 1h exactly (no parts used), he said the labor price is $157.50 for the first hour. Additional hour is $120. Ok fine, I was probably not informed correctly when I called. He let the air out on all 3 units, 2 of them started working fine within 10 min - easy job. The last unit required some more troubleshooting. He said, the valves (?) need to be replaced, which is $70 in parts and around 2,5h labor. I said, I would get back if I decide to come back. After he left, realized that some lids were left open on the floor and another one was very loose - would have been nice if the plumber would make it look the same way it was before he came. Few days later decided to go ahead with the estimate he gave. I called the office and scheduled a time. Next day they called me and postponed the time for another day since they had to do another job first- which I thought was not very professional but I agreed to the new appointment - this also caused me to reschedule meetings. The same plumber came, however, he did not bring any parts with him. I told him this is why I scheduled this appointment. He said, while I am here, let me try to troubleshoot the unit little bit more and quot;I hate it to be just an air issueand quot; he said. I said fine, whatever you suggest. After 1 hour of playing around with the unit he decided to drain all water out of the heating system. 4 hours later, he is now trying to fix units in other parts of the house that were working perfectly fine and now needs to be fixed, the original unit is still not fixed however, and one unit that was perfectly working fine (confirmed by him) STOPPED working completely! I asked him how long he has been with the company and he said 3 weeks. After 4 hours I told him to leave. Especially since he spent most of the time on his cell phone and spent every time like 5-15 minutes to get a tool from his truck. I spoke to the office and asked them if they think it's fair what they are doing, that they would bill me close to $800 (includes $70 parts) and not only NOT resolving the issue but also breaking another unit that was working fine. They said they can send the plumber again, which I obviously refused - not paying a dollar on this company. I asked to talk to a supervisor - Veronika - she was friendly but would only offer to remove 2h of labor or it would be handed over to billing (collection) - I suggested to pay a total of $250 (including the first job) for everything, she refused. She said she can deduct the taxes from the bill if I am willing to pay in cash! End up with a bill of $754.93 and more issues than I had before they came to the house. Have Job Work Order number if anyone wants to see proof. I should have read the reviews about this company first before hiring them. NEVER again. Now I need to find another company to fix what they broke! Justification of each rating: Price: F - $754.93 for just letting air out of heat units (a 10 year old can do this) and drain water is just ridiculous. Quality: D - Plumber didnt know how to troubleshoot and end up breaking previously working units. Responsiveness: F - insisted that I pay full amount, later 10% for job that was not done. Punctuality: B - first time on time, 2nd time came 30 min early which I had to pay for not being home. Professionalism: F - didnt use proper tools to empty water, spilled dirty water on the walls, left lid open on the floor before he left. I dont expect a company to be perfect and be able to solve every problem, but if you dont get to fix or identify the issue and break another unit that was working fine before you should take necessary actions to resolve it and not charge. Offering me to send a supervisor to come over to give me a flat rate and pay additional $ is not right. Shame on you Thomas Curley.

It went very well-- the plumber showed up when the office said he would. They called ahead to make sure I was home. He listened to what the problem was and took a systematic approach to solving it. He spent a full hour clearing the drain (dental floss clog), and meticulously cleaned up after the work was done. We would use them again.

I would like to grade them high in all the categories.

Ended up to be a part installed in the fall incorrectly (upside down). The plumber worked with the tech support on the phone from the fixture company (the tech support is unbelievably excellent) and was able to access with difficulty the area from the other side not disturbing the tile. He was knowledgeable and did an excellent job. Worth the high cost of a licensed plumber.

Which in turn leaked all over the living room ceiling and the rest of my living room. About a 1/4 of the ceiling fell down. They did nothing to resolve the issue. Unfortunately it was over a holiday weekend. Both of our insurance companies didn't do much. His insurance told him not to do anything. The plumber that performed the service admitted to using outdated equipment.

Workman showed up promptly, assessed the problem in ten minutes, left for 45 minutes to get parts, returned and completed the job in another 25 minutes. We were charged an exorbitant amount for labor, which included the travel time to get the parts. We had called the dispatcher prior to the job, and requested that he bring all the parts with him since this had happened to us once before. Although service was prompt and good, we feel ripped off because of the excessive labor charge.

THOMAS CURLEY DOES A FANTASTIC JOB. THEY COME ON TIME AND GET THE PROBLEM FIXED IN A HURRY. THEY ARE VERY PROFESSIONAL AND PLEASANT TO DO BUSINESS WITH.

THE GUY DID A WONDERFUL JOB OF UNCLOGGING MY KITCHEN DRAIN. I HAD PUT THINGS DOWN MY GARBAGE DISPOSAL THAT I SHOULD NOT HAVE. HE INFORMED ME OF WHAT COULD AND COULD NOT BE PUT DOWN THE GARBAGE DISPOSAL.