SANTELLI & SON INC

The owner, Vic Santelli came by our house, gave us an estimate for the work, which was reasonable. We ended up purchasing a replacement for the removed Dogwood from the Santelli nursery. Work was done and the crew cleaned up. Crew was pleasant as well. Vic was prompt, professional and easy to talk to. We would hire them again!!!

Excellent! They are professional, punctual and were very responsive to my questions. The estimate was reasonable. Work was performed within the agreed upon time frame. I could not be happier with the results. Highly recommend this company.

unknown

2 compaints?
1. Their tree division did pruning for us in the spring and left branch stumps on top of a large tree in the front yard.  They came up with an explanation (after the work was done) that it was a 2 part process and they will definitely be back early fall to finish the job.  They never told us this originally.  Now it is almost Thanksgiving and we have been trying to call them.  No replies on the tree work.  We now have to hire another company to finish the work.  Job was paid in full (Mistake!).  Spoke to 2 tree companies and both laughed when I told them why we have unfinished work.  Both said we were robbed and there was no reason the job should not have been completed in the spring.
2. We have used them for landscaping for the past 2 years.  Typical?first year great.  This year, the crew head yelled at me when I asked him not to throw debris in the bushes  (sticks and debris found on the lawn) and asked why they were not weeding weekly anymore.   He became nasty.  We got through through the season.  Now it's Thanksgiving and they haven't been here in 2 weeks.  My husband has been calling to find out what is going on and if they are coming to cleanup before the holiday. He called for a week. They wouldn't call back.  Our property looks terrible.  Today he spoke to them and they told him that when he stops calling them, they may decide to show up?.they only come periodically in the fall (news to us!).  They were nasty.  We are done.  Life is too short??.   

i left two calls inquiring about service and I did not even receive one response.

unknown

They were prompt, did a great job and I was very happy with them.

Santelli and Sons provided our church with wonderful landscaping and tree work. They were honest and forthright with their advice of just what landscaping needed to be performed and what the financial implications would be. They provided us the opportunity to discuss doing portions of the work so that it would better fit in to our budget. Do to the size of the project and its projected cost we agreed only to do half of the project. When the time came to do the work I was advised by the owners that the entire job would be completed and that it would be their gift to the church. These are the types of people that you never meet and only hear about. Well I had the pleasure of meeting these fine people and doing business with them. Their eye for perfection and motivated workers transformed a dreary dirt and weed infested area in to a beautiful garden with shrubs and trees. Had it not been for Santelli and Sons and their sacrificial giving our project would never have become a reality.

They did some decent work, but they go overboard with services they want to perform, or say they performed, whether you agree to it or not.  At one point, one of the bosses told me that felt they had to do what they felt needed doing at the time they saw a need.  My answer was that it was up to me, not them, and I was told they don't work that way.  At one point, I came outside to find their men "cleaning out" an area of branches and vines which shield my property from the property next door, and which had deliberately been left overgrown to provide privacy.   When I asked them why they were doing it, I was told they had been "told to do some cleaning up".  I stopped them cold, and I was told I would not be charged, but I think they padded a later bill, in order to make up for the work the men had already done before being stopped.  Their charges are ludicrous.  I believe they do a lot of commercial work, as well, so perhaps it is not worth it to them to do mundane residential work without getting massive amounts of money.  The bottom line is - if you want to spend a fortune, have work done which you specifically tell them not to do, get charged for work which was not done ( all I can prove is the liming of the lawn), then use them.  Otherwise, steer clear.  BTW, they are notoriously unreliable when you call them because you NEED something done, and three or four calls are often necessary before you even get a response.  If there's no immediate promise of big bucks, they are very lax.

I HAVE USED SANTELLI & SON INC FOR SEVERAL YEARS AND THEY ALWAYS DO SATISFACTORY WORK. MY YARD LOOKS BEAUTIFUL WHEN THEY ARE FINISHED. FOR THE SERVICE I RECEIVE THE PRICE IS JUST RIGHT.