SANTELLI & SON INC

Description of Work: We needed to trim the branches of an oak tree and remove a dying Dogwood tree

Description of Work: Design and install landscaping for front of my house.

Description of Work: .

Description of Work: Tree work and regular landscaping

Description of Work: nothing. the provider never even bothered to return my two calls.

Description of Work: LOVE SANTELLI! For the past five years we have used them for everything from landscaping to buying plants. They completely guarantee everything they sell. All our Home Depot plants kept dying and Santelli came, told us what we needed (plants that love SHADE) and reorganized the property. LOOOKS amazing now. Most recently we bought several plants for spring. Gorgeous! Support local!!

Description of Work: I used Santelli & Son Inc. for tree work.

Description of Work: The project was to re-create and expand an existing garden. The project included installation of two trees, 20 shrubs, new soil as well as the pruning and shaping of 20 existing trees on the property. The location is an auxiliary building of a church. The project was to transform the existing dreary garden that measured approx. 30 ft by 8 ft in to a vibrant area that would now measure 30ft by 12ft. The project additionally called for the creation of a new garden measuring 10ft by 12ft as well as the installation of two 4ft by 4ft sidewalk "cut outs" for trees. Lastly 20 medium to large trees on the property would need to be prunned and shaped.

Description of Work: The date of service and the amount spent are not really accurate, since Santelli had worked for me for a number of years. I basically stuck with them, because the one time I tried using someone else, the company I hired was even worse. Santelli is an "all service" outfit, and they do everything from lawn maintenance to spraying of trees and lawns, tree pruning, tree removal, etc. The problem is that they take it upon themselves to do what they label as "selective pruning" practically every time they come to mow the lawn, and then charge outrageous prices. On more than one occasion, I was charged for pruning which one of the Santelli brothers told me his men had done, and I knew it to be a lie. since I was home on those occasions, and I saw what the men were, and were not doing. They never picked up a pruning shears On other occasions, they prune what doesn't need pruning, and on a couple of occasions, they have cut what I precisely told them NOT to touch. That's the straw that broke the camel's back this last time, December 2012. They cut down all my pampas grasses, which they know I leave all Winter, for effect, they cut my hydrangeas, which they have been told never to touch after the end of the Summer, and they lopped off several branches of trees which they had also been told to leave the way they were. I was charged on several occasions for lawn treatments, ranging from insect control to weed control, and yet the lawn was brown and patchy all Spring and Summer, a lot worse than anyone else's lawn in the area. I have to question whether the lawn treatments were ever done, as well as questioning whether they ever "deep fed" my trees, or sprayed those trees which they said required treatment. They are, without question, very good at charging exorbitant amounts. I think I must have averaged about $1000 a month, if you spread out their charges for the calendar year. That is ludicrous, and my fault for not firing them sooner. It would seem that in the last two years, I have been charged for more and more "services", and I don't think there's a date of service when they just performed maintenance. There was always an extra charge or two for treatment, spraying, pruning, etc. , and I am not even sure any of it was done. When I called up, on at least two occasions, to complain about work they charged for which was not done, or to complain about work they did which they were specifically told not to do, I was treated with condescension and they were patronizing, to say the least. I was asked if I was calling their men "liars", since their men told the bosses they were here working for several hours ( which they were not). When I stated that they had decimated all the bushes I wanted left alone, the response was "Every time you call, we have the same conversation". Yes, that's true. If they didn't do things they were told not to do, we would not have had to have the same conversation. When I received my last bill, which was for December 2012, I was charged $90.00 plus tax for "liming" the lawn, which I can guarantee was not done. Lime can not be missed, since it is white. I have always steered my dog clear of my lawn, and anyone else's lawn which were limed, and there was no lime on my lawn, at all. When I paid the final bill, I deducted the amount for the lime, and said that there was no way it had ever been done. This is why I question how many other "services" were never performed, but charged for.

Description of Work: MOWED LAWN, TRIMMED BUSHES AND EDGED THE WALKWAYS