Custom Security & Communication Systems, Inc.

alarm system, central vacuum cleaner, computer repair expert,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Custom Security and Communication Systems, Inc. is a dynamic, locally owned and operated business. Its president, Norm Bauman, began learning the business at his fathers knee, assisting his dad with alarm installation since age ten. In the early 1980s, Norm also worked for other security companies across New York State, gathering knowledge and honing his techniques. Seeing a need for reliable installation methods and more individualized customer service, he formed his own company, Custom Security Systems, in 1984.

Business highlights

41 years of trusted experience

Amenities

Free Estimates
Yes

Reviews

4.9140 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
4%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.8
responsiveness
5.0
Showing 1-25 of 140 reviews

Nancy S.
03/2025
5.0
The job done was outstanding! Every phase was completed meticulously. I had a 65” tv installed with wall mount, sound bar, had sub woofer installed, including extensive electrical work. Additional circuits and updated modem were installed in the basement. All work was completed to perfection. The workers were friendly and conscientious, they cleaned every work area. I have full confidence in them and their work. I will be calling them for other jobs in future.
Rating CategoryRating out of 5

Bill K.
11/2024
5.0
I had an antenna that I was using indoors but wanted it to be installed on my roof to get better reception of the Buffalo channels. I applied on Angi?s website and they put me in touch on with Custom Security & Communication Systems, Inc. Norm and Tyler came early for the appointment for the custom installation. They were very friendly and knowledgeable and made me feel very comfortable with my decision to hire them. My antenna was quickly but professionally installed on a tall mast on my roof. I can now get excellent reception of all 13 Buffalo channels. To my pleasant surprise I could also get all 8 Toronto channels! I was extremely pleased with the installation, especially when the results were beyond my expectations realizing that I could now get 21 channel plus all their subchannels. I would very highly recommend Custom Security to anyone!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Michael R.
10/2024
5.0
I called them yesterday and they completed the work this morning. Their work is neat, complete and professional. Norm is experienced, he shares his knowledge, and is principled!

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Martin H.
09/2024
5.0
Did great work, my Tv now gets twice as many channels as I got before. It was a little pricey, but they did fast, and professional work.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Laurice Caren A.
09/2024
5.0
The company is definitely perfect! The owner and the two guys are very professional and knowledgeable of all services, They are A1 we will be calling them for more services Amen!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Howard W.
08/2024
5.0
The installation was professionally done. The cabling from the antenna to the TV is very neat. That took pride in their work. I highly recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Joseph C.
08/2024
5.0
They were done in an hour and a half, and our tv is not small. Great work.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Randall B.
06/2024
5.0
Arrived on time, performed all work in 1 day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Diane T.
05/2024
5.0
Norm called immediately, came next day to remove old dish and all wires from my house. They also do security and home entertainment, etc. Would definitely recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Kim S.
04/2024
5.0
Norm, Chase, and Tyler did a tv mount for us and did a great job! Will definitely hire them again for future projects

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$300

Dyan B.
02/2024
5.0
Professional and helpful!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

THOMAS W.
11/2023
5.0
Norm and his crew was a pleasure to have installed my television antenna and took the time to fine tune it to its highest potential.Great job and appreciated there work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,177

Sheila C.
11/2023
5.0
Very helpful and timely

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Curtis J.
10/2023
5.0
It's not often that you have a couple of young men show up on time, work hard until the job is finished, not hear a cross word or grumble about the work, not use course language, respect me as the customer and work hard to make me happy, and all with a good attitude. That's what I found with Tyler and Chase. I couldn't have been more pleased with them. The quality of materials was as expected and there were no short cuts. Highly recommend this company. I am 40+ miles from broadcast towers and am enjoying every minute of canceling cable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,739

Colin M.
09/2023
5.0
Great antenna install. I'm picking up Syracuse channels from west of Rochester.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro
$1,053

Debra H.
09/2023
5.0
Extremely courteous. Very knowledgable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,277

Anne S.
08/2023
5.0
Very responsive, kept in contact with me about schedule. Replaced antenna on the spot. All set

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
4.5

Yes, I recommend this pro

Lawrence M.
08/2023
5.0
They were friendly and stuck to their job and got it done.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Jerry C.
07/2023
4.5
Professional. Quality excellent.

Rating CategoryRating out of 5
quality
4.5
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Daniel T.
07/2023
5.0
Very knowledgeable and professional...

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$408

Isaiah H.
07/2023
5.0
Norm was extremely professional and did an excellent job and a great rate. Would use again if needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$260

John T.
07/2023
5.0
Norm and his crew did an installation of a high tech TV antenna that allows me to pick up over 70 over the air channels on two TV's. Their workmanship was outstanding (all wires were securely fastened and hidden from view). Previous installer ran wires on the roof and over gutters and visible along my siding). These guys dismantled all that poor workmanship and provided a clean and highly professional installation that looks wonderful. My new antenna works great and they made sure my wife and I were completely satisfied with the results before they considered the job complete. Would not hesitate to HIGHLY recommend this company to my friends.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Anna B.
07/2023
5.0
Efficient and professional

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$175

Donna K.
07/2023
5.0
Norm and his crew are awesome. They put up an antenna in which I'm happy to say is giving me so many channels with great reception!! I definitely will bring them back when the painting is done so the TV can be mounted on the wall. Thanks again Norm.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Margaret M.
06/2023
5.0
My TV antenna is working well and I would hire Norm and his crew again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

PO Box 580, Grand Island, NY 14072

www.customsecurecom.com

Service hours

Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed
Sunday:
Closed

Licensing

Licensed*

Trade License Number
12000027408
Trade License Expiration
07/06/2025
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

alarm system,
central vacuum cleaner,
computer repair expert,
tv antenna service,
handyman service,
home theater designer,
home automation expert

FAQ

Monday: Closed

Tuesday: Closed

Wednesday: Closed

Thursday: Closed

Friday: Closed

Saturday: Closed

Sunday: Closed

Yes, Custom Security & Communication Systems, Inc. offers free project estimates.
No, Custom Security & Communication Systems, Inc. does not offer eco-friendly accreditations.
No, Custom Security & Communication Systems, Inc. does not offer a senior discount.
No, Custom Security & Communication Systems, Inc. does not offer emergency services.
No, Custom Security & Communication Systems, Inc. does not offer warranties.

Contact information

PO Box 580, Grand Island, NY 14072

www.customsecurecom.com

Service hours

Monday:
Closed
Tuesday:
Closed
Wednesday:
Closed
Thursday:
Closed
Friday:
Closed
Saturday:
Closed
Sunday:
Closed