Highlander Waterproofing, Inc.

I hired Highlander to install a channel drain in front of garage to keep it from getting water in it. The guy showed up with his 16 year old son and dug the trench and laid the pipe very shallowly and left a large open hole in front of my driveway, that was one issue. The second issue was there was no slope to to the pipe. It is straight so the water is not actually draining. The third issue was they cemented the grates onto the the channel drain when they are supposed to be removable so you can clean it. They did correct that and the hole near the driveway they patched with stone, but it is still not pitched properly and the concrete was cracking almost immediately after drying, I asked for the salesman to come back and look at it and asked him if it looked professional, because it didn?t to me or my stepfather who does concrete for a living, and his response was that it did. Well, less than an a year and grates are popping up because the concrete is completely cracked.

Scheduling us awful I have been trying to get them back here to bury discharge line for 3 months. They either no show or keep rescheduling. Plus I was never told up front thst this hideous lone would be left laying in my yard damaging my yard and my neighbors

Very professional company from the support staff, sales staff and work crew. They are responsive and great communicators. Excellent quality of work. There was a minor incident that occurred during the process that was immediately reported to me and addressed. Highly recommend this company.

The guys were very Professional about their job, came to work and did their job. I Appreciate that.They are more than welcome in my home.

Note: dropdown only has waterproofing inspection as an option but I had the entire system put into place.

Work crew did excellent work. They were very polite and respectful. Our only issue was the smell of cigarette smoke on their clothing. Though they never smoked inside our home, there was an order that stuck with them. I would recommend Highlander to others, and that Mike be cloned as he provided great leadership to the installation team.

Crew was very polite and respectful taking care to protect areas from debris, dirt and dusty.

Mike and his crew went the extra mile to keep dust & debris to a minimum. It's hard work and we appreciate it. Looking forward to a dry finished basement. With Thanks

From the beginning working with Guilio to come up with the plan to scheduling, and the work itself this was a great experience. This was one of 3 bids I got for the project. I had Chris, Steve and Rick working on my job and they were great. Showed up exactly on time, were respectful of the space and completed the job job faster than I thought they would. They made sure to provide regular updates while working and walked me through the work and the system to make sure I understood everything before they left. I would definitely recommend Highlander for your Waterproofing needs.

Quick response, quality materials

Excellent experience. We added carbon fiber strips to our basement. Giulio, the company owner, visited my home personally to conduct the inspection and work with me on the price. He looked over the previous work and helped transfer the lifetime warranty. The crew that did the work reached out to me when they arrived and when the left, as well as texting photos of the work. I would highly recommend them for this type of work.

I called numerous companies to give me an estimate on waterproofing our basement. Brandon was quick to respond and was able to address the problem and find a solution that was directed at the specific issue. Highlander was easy to work with and actually enjoyed having the entire crew at the house. They went above and beyond answering any questions with a guarantee and cost that I could live with. I highly recommend Highlander to anyone looking to fix a damp basement.

Brandon was easy to talk to and very clearly explained everything with visuals. He was accessible throughout the entire project for any questions or concerns. The crew was efficient and did quality work. We are so happy!

They were respectful of the house and did a very nice clean up after.

They were respectful of the house and did a very nice clean up after.

They were respectful of the house and did a very nice clean up after.

Fantastic experience from initial contact through the whole process. The initial consultation was very thorough and informative. Easy to schedule the work to begin and had a great crew show up to do the work! Very respectful and took time to clean up at the end of each day. The crew was very knowledgeable and addressed any issues as they arose as they always do on projects like this.

The guy who did was very good and the work looks real good. My basement id dry now and all painted. I thank you very much. WRP

My experience was way nicer than I expected after meeting with other companies for the work I needed done. I ended up having my expectations exceeded by the work, and the customer service was smooth and I am happy.

It gets better... I contacted the owners, Jennifer and Guilio (spelling?) (see below for history) Jennifer first. Being a business owner myself, I decided to let Jennifer know; I had to find her on linked in. After an onslaught of what I know now to be platitudes, her husband Guilio came that Friday for a QA. He concurred that the finish, particularly around the windows was sub par and that was getting fixed. As I reflect, he also said, the wet spots on the floor in our dry basement were normal (I guess they are still normal to be there and growing in our now waterproof basement?). As of today, it is been two months and I have heard nothing from this company. During his (the owner of the company!) visit, he had the audacity to, in referring to his company work, ask me, What do you want this to do? I work in technology. This is his company; should not he tell me what it was supposed to do? When I asked him, he said the French drain, which is an abhorrent excuse for a drain would capture surface, sub surface, and roof run off. The water from roof would have to literally travel up hill to make it to their pipe, which is over my sewage pipe that they broke and repaired shoddily. Though, now that we have some actual weather, there is a mountain of ice on top of the sewage line where the water is not flowing because, shocker, water does not flow up hill. In the actual basement, Guilio spent a lot of the time in between talking about how shxxx the attention to detail is and how his foreman talks to much, telling me how over spec everything is. Great! So he agreed that my salesperson was FOS and we paid for more than we needed. Below, you can see pics of their work. The pictures that do not look like garbage work are the ones my salesperson included in the proposal. I could go on and on, but here's the deal: If you are still contemplating using these people, you are welcome to message me and come see their work first hand - then, you can be the judge. It will be a while (weather and finances) before I can get a reputable company out here to correct their work, not to mention coordinating a trip between our attorney and a structural engineer to be here at the same time this time of year is proving challenging. Hilariously, I was really going to chalk this up as mistake for being lazy vetting a vendor, until they insisted they make right. Now, I will be relentless in resolve. Finally, despite the exposure, I included the proposal they provided. Needless to say, I am humiliated, but if I can prevent someone else from dealing with them, I have done a service to my community. Also - Even though I told their contractors they could use the restroom inside the mudroom, I included a picture of one of them that my wife took pissing outside her office window. ---- Note on the below: THEY NEVER SHOWED UP. I made the tragic flaw of believing them.... yet again. Had a couple items that we were not happy with, but the company was swift to resolve this issues. The company stands by the work and offers the most robust guarantee we could find. --- Original review: Our Salesperson is Brandon; it is nauseating to think about what we paid and what we got. Similar to storm chasing roofing companies  my impression of this company is nothing more than a broker scam. Your salesperson said all use your employees, you neither do nor does your team verify the quality of the work that is done. Six figures later and we have an abhorrent basement job and an eye sore of a French drain that was supposed to be 12-24 inches minimum, but is so shallow you can see the pipes - it is level with the ground!!! If I were playing a drinking game every time the contractors asked, did your salesman tell you _____, I would be in a coma. Ran out of space. Go to gxxxxx to read rest

The workers that came to my house were very respectful of the house. The area in which they were working. They cleaned up after themselves. Also, when I had a question. They would answer it if I didn't understand something. They would answer it and explain it.

They did a great job and stayed until the Job was completed. I

They did a good job from start to finish. I like that they had a lifetime warranty on their work and that it is transferable to the new owner. Thank you, Timothy W.

Extreme professionalism, timely on appointment, and when work started. Very good service!