STONE INDUSTRIES

Overall, very pleased with the service from Stone Installation. Getting the quote was a very easy and quick process, and the quote was very detailed and specific. Took about 5 weeks for them to start the project, however I was told upfront they were about a month out. Dean (project manager) was very good at keeping in touch and giving updates and setting proper expectations. Everyone was very professional and polite, and they went out of their way to be considerate. They did an excellent job sticking to the timeline Dean told me to expect, even when there were a few setbacks that slowed them down a bit. When they were finished, Larry took the time to walk me around and explain everything to me and ask if I had any questions. I really appreciated this. They cleaned up everything nicely before they left. One small issue I am waiting to get resolved is while they were digging up the old tanks, they cut the power to one of my barns. They told me about this, and said their electrician fixed it. Apparently there was more than one wire going to the barns, because the day after they finished the job, I noticed there was no power to the one barn. We called Dean, and he said he would have his electrician come back out and fix it for us. That was over a week ago, and although we've left additional messages for Dean, we have not heard a thing back. I'm hoping they are just busy and will get back to us soon so the electrician can repair the power line. Once he does, I will be sure to update my review. Other than this one issue (which I am very hopeful will be resolved), I am very pleased with Stone, and would definitely use them again and recommend them to my friends and family.

Needless to say we weren't thrilled when it became evident that our leach field was failing (odor and seepage). We talked to a few providers and Stone was the only one that explained the process thoroughly. They sent Dean out to assess the situation, and he gave us a rough estimate which was confirmed when he returned with the engineer who prepared the plan for the system (an additional $1400) and a town rep. After testing, it was determined that, to meet the codes (which are stricter now than when the original system was installed), an above ground system would be needed. The price sounded exorbitant until we watched what was involved in the installation (which took a little over 4 very full days). A team, including Brian, who served as the "team leader" through most of the project, arrived on Wednesday 6/11 and worked a long, hot day, getting the tanks installed and covered. The rest had to wait through several days of rain. They resumed the following Monday, and again the team members worked non-stop (we did not see them take a lunch break) from very early in the morning to 4:30 or 5 every day (it was almost 7pm the last day). The process involved in the installation involved a lot of soil, sand and stone, laid down just so. Once the system was installed, they leveled all of the ground, spread additional topsoil, then seeded and mulched the very large area involved. The day after it was completed (6/19/2014) we received a message from Dean that if we had any issues, such as ground settling, grass not growing, we should feel free to contact him and it would be made right. Their focus on customer satisfaction was incredible. Every single worker! No one wants to spend that kind of money on something that can't be seen, but the peace of mind (and lack of odor after the next rain) and the pleasure of dealing with such committed people was worth every penny!