Simons Heating & Cooling

Technician Jordan Thomas was on time, professional, friendly. Performed furnace cleaning quickly and removed all replaced filters. Explained work performed. Work was done under a service contract so no charge.

Horribly.. they put in ac that was too small and making horrible noise then duck taped a Styrofoam above it leaving major leaks on tope of it.. I asked them to send someone different to do it right they sent the same person and they repeated the tape job

I had a Klimaire 36,000 BTU Split-type Heater/Air Conditioner installed by Jake Prevost and an electrician. They did an awesome job. Both were very professional and knowledgeable. The installation also included electrical wiring from the fuse box to the unit, along with electric wire guard covers. The unit worked perfectly by the time they were done. I was also very surprised that they cleaned up the entire area and removed all of the trash and large boxes that came with the inside and outside unit. Highly recommended!

Our heat and hot water went out! Right at the holidays. Called Simons Heating and Cooling, Inc.- Ken came out - We had a couple of different companies come to evaluate - one said nothing wrong - the other said we needed a new $13K boiler -- - Ken found the exhaust pipe was clogged because some poor mouse thought it would make a great winter home! He was knowledgeable, friendly and worked till the heat was back on a couple of hours later! Thank You Simons Heating and Cooling, Inc. for your responsiveness to our call and Ken for his fabulous technical knowledge! Need help - make Simons Heating and Cooling, Inc. your first call [*** Link removed ***] - Really!

Simons HVAC replaced our 20 yr. old mini split with a Lenox mini heat pump. The installers, Felix, Ryan, and Antonio were here right on time, were very professional, worked with me on how I wanted it done, did a great job, cleaned up all the workplace, tested the equipment, and got the job done in one day. Simons's office personnel, Danyan, Marissa, Crystal,and Tammy were perfect in scheduling, following up, doing warranty registration, and applying for National Grids rebate. The unit is performing great, it is so quiet you don't even know it's on. It can even provide heat down to below zero and save alot on operating costs. Lenox makes superior equipment! I recommend Simon's for all your heating and cooling needs.

Fantastic Jon came for the estimate he was excellent told me about the unit answered all questions the guys came and they were excellent workers

Simons is the best company we have ever done business with in the North Country. We chose them to install five mini splits for both heating and air conditioning after getting five other quotes. We could not be happier with our decision. From getting the initial quote from John, to Honey and Missy in the office answering all our calls and questions, to Ryan and his partner installing the system on time and as promised — we have never used contractors this professional either in the North Country or in New Jersey! After it was installed and we went back to NJ, and we realized the Wi-Fi was not working. John went to our house first thing the next day, and worked with my husband over the phone to set up the app so we could monitor the temperature from NJ. Three months later, we arrived at our home in NY and it is the first time in 26 years that we were able to raise the temperature the day before we left NJ, and arrived to a warm and comfortable home on Lake George! Thank you everyone at Simons we look forward to working with you going forward.

Simons is by far the most amazing local company I have ever done business with. To put this in perspective, my wife and I just had a baby and at two weeks old our furnace was red tagged because it was overfiring severely and was a hazard, meaning we needed to have it replaced, two days before Christmas leaving us with no heat. Missy and Honey worked tirelessly to assist and locate the furnace we needed by the end of the same day we called and both Eric and Matt were at our door the next morning to install it, spending the entire day at my home. The company recognized my urgency and checked in with me repeatedly until the job was done and even called the Monday after the holiday to see how we are doing. I will never forget what Simons did for me and will recommend them to anyone who I possibly can.

Matt Todriff did an exceptional job...checked and adjusted the heating system and made sure everything was working to Lennox high efficiency specifications. Also told Todd about an issue with my humidifier feed line and he called Honey the service coordinator. What a great family oriented group of employees! We scheduled repair for 2 days later. I just enjoy having these folks work on my heating and cooling system!

Long day of work for Eric Smith and Logan Duers. Both men were courteous, knowledgeable and very willing to answer our less than knowledgeable questions and help us understand the issue and solutions. Would highly recommend Eric for any maintenance and repair work. He was at our home for two days.

We had our AC go out and contacted another company and due to a communication error on their end, they didn't show up. We arrived home after being away for the weekend to find out they didn't come to fix the AC and temps were in the 90s. We called Simons on Sunday afternoon and Ken C. came that evening. He was quick to diagnose and repair the issue and was very professional and nice to work with. He took time to explain what he was doing and was nice enough to answer my many questions. We will definitely use Simons again and request Ken as our technician.

Simons provided top notch customer service and we would definitely hire them again. They were very responsive to our dire situation with no hot water and we were so grateful for the quick turnaround. They gave us a quality product and quality care. A special thanks to Missy for going above and beyond!

Eric, the technician, was excellent, professional, and competent. Rapid response to service call. Very pleased with work and would hire Simons again.

Simon sent Eric as the technician and he was the best. I’m going to request him in the future. The service was performed professionally and with courtesy. I would recommend Simon to anyone needing either new equipment or servicing existing equipment.

Technician Ken Colon did a great job patiently answering my hundreds of questions. He was extremely knowledgeable on every aspect of my system setup and was able to offer realistic advice for future upgrades. Thanks Ken.

Extremely impressive company. Professional and personable from quote to completion. Thorough and patient sales and support with outstanding communications. Accurate and accommodating installation crew with an eye for detail. Could not be happier with our experience. Highly recommended.

I could not have expected things to go any better. The service was superb. A full explanation of the issue and remediation process was given. I was especially impressed with the thorough clean up upon completion of the job.

Simons just installed a Lennox high efficiency furnace and AC unit at my residence and we couldn't be happier with the process from start to finish. Tammy does a great job of coordinating both the estimation and install phases with excellent communication. Aaron was our install tech and completed the installation within the committed time. Not only does the system perform beautifully, Aaron's attention to detail in creating a neat installation both inside and outside the house was appreciated. Simons are professionals all the way, and we are extremely pleased with the whisper quiet high efficiency furnace!

Everything was installed in a fast amount of time and it works well and it looks good.

Excellant service . My appoinment was from 3-5 PM the scheduled me in quick to hwelp me. My furnace was out for a month and no other service seemed to do the job, Dan finally showed up * ish.,, I was at work and required to ask a friend to wait at my house. Once he got here the job was done in quick time. The price seemed fair. The day the furnace stopped working which was nothing new. Dan was in the office and talked with me on the phone . The furnace came back on. we planned to schedule another appoinemnt. On a Saturday Dan called me himself and asked if the furnace wa working and did I spealk with the office again if needed.. I was really happy with that type of care...The furnace has been running and I did not need another visit, I highly recommend this comapy . Everyone i dealt with was awesome. Go for it A+ you wont be sorry

We had a great experience from start to finish. They were able to get someone to my house within hours of calling for a free estimate. They did all they could to work with us to make sure we could afford it weeks before Christmas. The techs were right on time to install. Very professional, friendly and they were very nice to our dog who wanted to watch and be in their way. We’ve already recommended them to a family member that had a gas leak and they were quick to fix that for them too. We couldn’t be more grateful or happy with our experience.

Office Staff was helpful, prompt and professional...Technician was professional and prepared as well as friendly. I was prepared to have them do work but We chose not to have work done due to price and insurance claim status. We were not going to be covered for that amount However I would reccommend them to others due to their care and concern and professionalism.

If I could give 10 stars I would! We purchased a new home and needed a company to do HVAC maintenance - we go so much more. We have the maintenance contract along with a generation install (which was time sensitive for us) and Simons came thru. They even installed the generator during winter with snow on the ground! We returned home after 4 months and the hot water heater was not working, within 2 days - which much thanks to Honey in the office - we had a new tankless hot water heater. All the technicians are polite, respectful and knowledgeable. Thank you all for the wonderful service - both technicians and office staff!

Simon's heat and cooling did an exceptional job. From negotiating pricing through Jake, they beat other contractors hands down, to the scheduling and installation. Upon awarding the contract on 4/2/2019, I was surprised the work was scheduled for 4/4-4/5/2019. The installation Technician Aaron and his partner Alyzza did a great job. From demolition and removal of the old system to installation of the new Lennox equipment: SLP98V furnace, XC16 4 Ton AC, Air handling coil, HCWB3-17A whole house humidifier, and the iComfort S30 WiFi thermostat. Everything was installed in a professional manner and neat looking. They cleaned the work locations (inside and out). Would highly recommend to anyone in the Saratoga Springs NY and surrounding area.

Very well,. with discussion (no pressure), we decided to go with a tankless water system which was less expensive than 2 water heaters and warrenteed for 15 years. Simons dragged out the old tank and installed the new tankless, as well as increasing size of natural gas line to provide better efficiency. Great job.