I appreciate the professional and polite experience with whom everyone I spoke with at Jack Hall Plumbing and Heating. Scott was invaluable and knowledgeable. Dana and Chucky proved to be efficient and timely, leaving behind a work of art. Xavier fine-tuned the exhaust...Perfect
Description of Work: home heating and domestic water install
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Alex L.
03/2020
4.0
plumbing
 + -1 more
Very Expensive. I needed a new water heater right after Christmas and just before New Years. Jack Hall were the only ones answering, so I had to go with them. Overall they were very professional and did an excellent job, but they were very over priced and did the job for almost double what I could have gotten it done for if I had more time to shop around. I’ll continue to get quotes from them but I’ll only use them if those quotes are reasonable in the future.
Description of Work: Water Heater replacement
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$4,500
Chris C.
03/2019
5.0
heating & air conditioning/hvac, plumbing
 + 0 more
I can't say enough good things about the folks at Jack Hall Plumbing & Heating! They did excellent work, and follow up. I got not only what I expected but more all at the price quoted and not a penny more. It can be so difficult to find someone you can trust, and these people are exactly that. They make your issue their issue and treat each problem as an opportunity to help you as if you were just a neighbor. Very friendly, polite and responsive and the way they treated my project guaranteed them a customer for life. The experience, knowledge, and way they treat their customers is nothing but grade A all the way around. Excellent company to do business with and place your faith and trust. They don't let you down!
Description of Work: steam boiler replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
R B.
09/2018
2.0
plumbing, drain cleaning
 + 0 more
I am very unhappy. I was clear from the start that the issue was a blockage between the main house drain and the washer. The plumbers and I discussed what had to be done to make the washer work again (remove the current pipes and install a larger one without so many elbow joints), I repeatedly said there were no other issues in any other drain. Then, out of nowhere, they decided the best approach was to snake the main house drain... where we had no problems. And although they asked me before any work was done, nobody said that labor was per person. I was quoted $150-$200 for the new pipes that we first decided needed to be done, so when I'm told it's $95 plus $75 for the snake, I do not assume I'll be paying more to snake a drain than to remove and install new pipes. I didn't request two plumbers, yet I was shocked to find I had to pay the hourly rate for two without anyone telling me until it was too late. From the first discussion our issue was the washing machine... yet after paying nearly $900, I was told that I should go to the laundromat since the issue wasn't fixed. They snaked a drain and removed a small handful of roots. Then they said they needed to come back and replace those pipes at a different time. After they left, we fixed the issue ourselves. I had planned on calling them back for a future $3000 job they said we need, but I have zero faith in them now. The plumbers were very nice, but I was overcharged and the work didn't even solve my issue. I'm not even going to mention they used my shop vac to clean up the sewage. I sent them feedback, as requested, and it's been weeks with zero communication from them. They aren't even worried about unhappy customers.
Description of Work: Replace drain pipe from washer
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
5.0
$900
Jason W.
07/2017
5.0
heating & air conditioning/hvac, plumbing
 + 0 more
Great company I would use this company before anyone else!
Description of Work: They did a couple of jobs for me plumbing and heating on my new home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Karen B.
06/2017
3.0
plumbing
 + -1 more
They came totally unprepared for the job they needed to do. I scheduled this job and told the rep what I needed done. I couldn't understand how they did not have anything on the truck for supplies. I would not recommend them based on how expensive they were and totally unprepared.
Description of Work: Garbage disposal removal.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$536
Daniel L.
10/2016
1.0
plumbing
 + -1 more
Everything was going fine until the concrete contractor asked if he could pour. He said it was ready to pour. After the pour the interior was constructed and two of the lines were off and unusable. We contacted TY hall and request a fix.... nothing.....we requested the balance of our deposit not used, his response was, I don't give back money..... buyer beware...don't use them...
Description of Work: Plumbing for automatic waterer, underground water and sewer lines
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$30,000
Leonard M.
02/2016
5.0
plumbing
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mary Anne M.
01/2016
5.0
plumbing
 + -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Michelle G.
08/2015
5.0
heating & air conditioning/hvac, plumbing
 + 0 more
unknown
Description of Work: Jack Hall was recommended by our neighbors, and we're so glad we chose them too! We're a military family with our home in New York, so it was challenging to manage the install of a furnace and hot water heater from afar. Jack Hall made it super-easy by emailing a quote and following up via email to avoid the time difference. Our tenants said they were great and very professional. The job was done quickly at a fair price. We'll definitely be using them in the future when we decide to install central air!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,200
Kelsey E.
06/2015
1.0
plumbing
 + -1 more
unknown
Description of Work: I still have a leaking second floor tub and hole I. My kitchen ceiling from the leak, they refuse to come resolve the issue but want paid for the unfinished job.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Jack Hall Plumbing & Heating Inc
Existing drain in ceiling blew apart while attempting to clear tub drain blockage. Customer did not want to pay us to repair her existing piping that was in poor shape.
SuAnne Y.
05/2015
5.0
plumbing
 + -1 more
I originally had called another service on May 7th, based on a recommendation from a co-worker. That service never returned my phone message or responded the message I sent via Angie's List. We had used Jack Hall in the past, so I called them on May 8th. Our appointment was scheduled for May 21st, but they offered to let me know if they had a cancellation and could fit me in sooner. I got a call on May 12th that they had an opening on the 13th, and I gratefully accepted. Jeff showed up promptly, was very professional and polite -- explained what he was doing and very obviously knows his stuff. We are very happy with the service and price and will gladly recommend Jack Hall to anyone.
Description of Work: Installed a cold water shut-off for my washing machine, installed a gas shut-off for my dryer and installed new washer and dryer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$328
Rachael R.
08/2014
2.0
plumbing
 + -1 more
Initially, I called with a small list of minor plumbing issues and asked if they fix dishwashers. The response was "yes, we fix dishwashers and can help you with your plumbing issues as well". Fast forward to service day...the plumbers were a little late, but nothing too abnormal. They looked at the toilet and faucet and said they would have to go get the parts (why they didn't bring them with escapes me) and when I asked if they could fix the dishwasher, they said "we don't do that" ok, no problem. So, they go to get parts for the toilet and faucet, come back and "fix" the issues. 2 hours later, leaving me with a whopping $350 bill, grease everywhere and my things (trash cans, a basket with magazines) strewn about. Not even half a day later, the toilet breaks. Now I'm upset. I call and speak to the owner, saying that they left the toilet worse. He had the audacity to say (with a chuckle), "sometimes that happens, I'm not sure when I'll be able to fix it, I'll have someone call you tomorrow". Now I'm fuming. I tell him that is not acceptable, I need a working toilet. He says "maybe I'll get there by the end of the day" I waited all day and he finally comes by 6:30 or 7. He blames the problem on our old chain and says it just "broke, it's not our problem, it's an old toilet." I said I am not paying another dime and he says "I didn't charge you to come tonight" I couldn't believe it! The way in which it was handled on top of the steep price. I will NEVER use Jack Hall ever again. Rude, dishonest and unorganized! Worst experience ever.
Description of Work: Fixed a running toilet and drippy kitchen faucet.
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$350
Response from Jack Hall Plumbing & Heating Inc
We did by no means ever say we work on dishwashers. Customers toilet was old and we recommended a new toilet. Repaired existing toilet, repair failed and owner of company went to customers house personally to rectify at no additional cost. Employee that performed job no longer works for us.
maureen R.
03/2013
1.0
heating & air conditioning/hvac
 + -1 more
These folks advertise emergency service, 24 hours. I realized that I'd lost my heat late at night and figured I'd call in the morning, leave a message to get a service man, and it would get fixed. Only problem, the number they advertise isn't an emergency number. I got a bored voice saying how they couldn't get to the phone right now. Finally I got a recording that actually said Jack Hall plumbing and heating - after 2 hours of calling - and finally, about 45 minutes later that bored voice called me told me as how a service man would get to us somewhere around 11:00, and here are the list of fees. Bear in mind we have a service contract with these people. I told the bored voice that we had a service contract, that their phone wasn't working properly and got a snotty reply that she had just picked up messages on it - so I must be wrong. If you have an emergency, call anyone in the world except these folks.
Description of Work: Services not performed yet, despite service contract. The service men are nice, professional, but the receptionist is terrible, and she's the one who sends out the service men. Avoid these folks.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
Response from Jack Hall Plumbing & Heating Inc
We do have 24 hour service. When you call our number the message says press"1" for emergency service and then you can leave a message and a technician will call you. For some reason (Member name removed) message went into our non-emergency mailbox which is listened to by 8am every morning. Don't know if it was a problem on our end or if she may have pushed a wrong button but either way we called her first thing and changed our schedule to have our techncian there first call before 9AM. The furnace was repaired and the customer was given a discount. Mr. Hall called the customer and apologized for the phone problems and we did all we could do for the customer. We do our best to make our customers happy and try to work with them whenever a problem occurs. Unfortunatley things don't always go as smoothly as we would like them to but we sure do try.
Erika M.
08/2012
5.0
plumbing
 + -1 more
They were on time, professional, and did a good job cleaning up. I was worried about them making a mess of the walls, but every section of wallt hat they had to take out, they replaced and it looked very good. Just a little prep and some paint made it look like new again. The job only took one day, and they got us up and running again. I was very pleased with the expereince.
Description of Work: A water line broke under our slab, so they re-routed it through the walls.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Ellen-Deane C.
04/2012
5.0
plumbing
 + -1 more
They did a great job for me, and I was very please with the work they did. They are great plumbers.
Description of Work: I have used his plumbing services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Pat C.
01/2012
5.0
heating & air conditioning/hvac, plumbing
 + 0 more
They were very professional and on time. They also were honest about not having to fix a separate item on the water heater I thought may be broken. He could have told me something was wrong and charged me without me even knowing. So I appreciated their honesty.
Description of Work: I just had them here to fix a leak in the copper piping connected to the hot water heater. They had to cut that pipe out and put a new piece in.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$368
Elizabeth P.
10/2011
5.0
heating & air conditioning/hvac
 + -1 more
They showed up on time, did the work as planned. Very professional and very good quality. No problems with their service and would hire them again.
Description of Work: Installed Buderus wall hung 96% efficiency gas boiler new plumbing to connect the boiler to the meter and boiler to the rest of house new water heater Remove Oil tank Old furnance
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,037.5
Brian R.
10/2011
2.0
plumbing
 + -1 more
I made the mistake of not getting a quote before the work began, so I paid their hourly rate. What a mistake! The plumber spent more time in his truck "looking for parts" than he spent working on the installation.
Description of Work: Installed new gas range (converted from elec to gas).
Rating Category
Rating out of 5
quality
3.0
value
1.0
responsiveness
3.0
punctuality
3.0
$378
Robert B.
06/2011
5.0
plumbing
 + -1 more
They're a bit pricy but overall did good work and actually called the company to figure out the best configuration of te water softner and water filter. No leaks and nice work.
Description of Work: They ran copper piping from the main water line to a water softner and then to a water filter unit and then back to the main water line. They put two valves in the brach off going to the water softner and water filter so in the event that i spring a leak, I would just have to shut the two valves, and reopen the main valve and completely bypass all the new equipment.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$560
thomas H.
06/2011
5.0
heating & air conditioning/hvac
 + -1 more
He arrived on time and was professional in appearance and work ethic. He checked the whole system and showed me just what needed repair. He went right to work and when he finished he showed me everything that was done. I asked him if our air ducts needed cleaning. He stated that the ducts seldom needed cleaning. Years ago when we had some pluming issues another firm did a good job but they kept finding other work that they said should be done. One of the things they wanted to do was clean the ducts for one thousand dollars. Jack Hall's employe was honest.
Description of Work: worked on central air. recharged the air conditioner and unplugged the drain pipe. tested all gauges and hoses.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$274.46
robert P.
07/2010
5.0
heating & air conditioning/hvac
 + -1 more
Their prices were very competitive.
Description of Work: Jack Hall Plumbing & Heating replaced both heaters in my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
randall A.
12/2009
4.0
heating & air conditioning/hvac, plumbing
 + 0 more
these guys did a great job. made one mistake but it was not a big deal they fixed it. we will hire them again.
Description of Work: replaced some large drains - installed out door spickets- moved some heating pipes that were hanging to low in the basement- installed new basement sink- and service boiler .
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$3,000
J M.
08/2006
5.0
heating & air conditioning/hvac, plumbing
 + 0 more
Clean, work appears to be a quality job. Professional service. Upfront pricing.
Description of Work: Ran new natural gas line for range. Price also included furnace checkup/clean for fall.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$583.15
MARY BETH A.
12/2005
5.0
home remodeling
 + -1 more
THEY WERE PHENOMENAL. THEY MANAGED TO COMPLETE MAJOR RENOVATIONS TO OUR TWO BATHROOMS WITH LITTLE OR NO FUSS. THEY WERE HERE WHEN THEY WERE SUPPOSE TO, WHICH WAS NICE BECAUSE THEY ARE LOCATED FAR AWAY FROM US. I CANNOT THINK OF ONE BAD THING ABOUT THEM.
Description of Work: THIS COMPANY TOTALLY REMODELED OUR TWO BATHROOMS. THEY INSTALLED NEW DRYWALL, FIXTURES, LIGHTING, PLUMBING AND FLOORING. THEY DID EVERYTHING.
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*Contact business to see additional licenses.
Service Categories
Plumbing,
Heating and Air Conditioning,
Drain Cleaning,
Kitchen and Bath Remodeling
FAQ
Jack Hall Plumbing & Heating Inc is currently rated 4 overall out of 5.
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Jack Hall Plumbing & Heating Inc accepts the following forms of payment: American Express,Check,MasterCard,Visa
No, Jack Hall Plumbing & Heating Inc does not offer free project estimates.
No, Jack Hall Plumbing & Heating Inc does not offer eco-friendly accreditations.
No, Jack Hall Plumbing & Heating Inc does not offer a senior discount.
Yes, Jack Hall Plumbing & Heating Inc offers emergency services.
Yes, Jack Hall Plumbing & Heating Inc offers warranties.
Jack Hall Plumbing & Heating Inc offers the following services: Heating, boilers, furnaces; all plumbing, air conditioning, piping, confined space entry, Service and installation.