Matchless Stove & Chimney

They are the best. I've used them twice and would use them in the future, that's for sure.

Excellent, Jesse was very knowledgeable and thorough.

We chose Matchless a few months ago after receiving three quotes to do an installation of a gas fireplace insert into our 1870 home. All three proposed the exact same insert model. We chose Matchless because they performed a detailed analysis to produce the quote and offered six month 0% financing. Matchless was not the least expensive quote we received ... we chose them because they offered professionalism AND a reasonable quote. We had numerous preparatory discussions with their engineer at the office (John) ... he was always available and returned calls promptly. John was a good indication of what was to come at installation time. The installers arrived at the promised date/time. In short, this installation (the marble fireplace) presented numerous difficulties (removing the existing glued-on and bolted cast iron insert INTACT, integrating both gas and electric in the basement and ensuring that the new insert fit well). The difficulties presented by this old home were no match for Shane. He faced each difficulty with absolute professionalism. The installation consumed the entire day. We closely watched the entire process as we were concerned about preserving the existing insert as well as preserving the marble fireplace - all went well. We could not be more satisfied with how Matchless performed for us. We called and thanked Bill, their General Manager and offered our gratitude to an excellent company.

The technician was great (Jesse), and the work was done well. The issue is with the customer service provided by the representative taking my phone call to make an appointment, as she didn't listen to my issue and it cost me extra money for two visits, when the problem had been identified in the past, and could have been addressed in one visit with a $36 part and service fee. The manager apologized, but didn't make it right, instead promising to do better next time. Unfortunately, we will have to look elsewhere for our service in the future.

Very professional,Goes above and beyond.

Installation was well done and the installers were knowledgeable about the product. I did not care for the hearth options they had so I had a hearth stone custom cut and I installed it. Also, the quote for the chimney repairs that were needed was almost twice what was quoted by to other highly rated masons. Based on this I subcontracted the masonry work to another company.

Very well, on time and professional.

The worker arrived on time, put down cloths to protect room. Did wonderful job cleaning a never-serviced, 16 year-old gas fireplace. Dissembled heavy cast iron front. Cleaned fogged windows. He was courteous and well-spoken.

Why an F? F for Failed communication; I spent more than 5K at that store and the sales guy would not talk to me after the sale was completed? I tried 3 times to get an additional quote for a fireplace hood and DID NOT GET IT. Beware!. I wanted a hood because he overestimated the power of my unit and advised that using it full power would burn my house down. Great! I bought a BMW but should use it as beetle (bVW). Even with an adapter that was provided I felt the need for a hood because of the excessive heat above the fireplace. Just wanted peace of mind. As mentioned, they installed an adaptor to reduce the gas flow. First call, he told me he would use my wife`s email (on file) to send the information; Second call, I left my number with the secretary and he did not call me back. No information or quote received. Third call, again I was informed the sales guy was busy. I demanded for attention. I said? I spent a lot of money with Matchless and I need attention?. A lady told me he would send the information that afternoon. I am still waiting. Now it is too late, I do not want to talk to them anymore. Now I am interested in understanding why Matchless does not want to talk me. Is there a problem with the project/equipment that was sold to me? I will find out, not happy now.

We had our wood stove cleaned and repaired by Northeastern, but they failed to clean it properly. Matchless performed and completed the job professionally and with excellent skill.

went very well, service men were clean, neat and considerate of where they were working... i have not heard from the company regarding repair cost nor replacement cost of gas log unit.

After a few weeks, the unit stopped working so I called Matchless and, after trying a couple things they suggested that didn't work, they agreed to send a technician to check the unit. I had to wait a couple weeks for the technician but once he came, the fix was minor and everything's worked fine since then.

They were on time, efficient and met all local city building codes.

The chimney cleaning was to be done on my rental house. I can conclude from the experience that Matchless Stove and Chimney over charges for his services. He asked 141 percent more that I paid for the same job. I have two chimneys on my house in Bethel Ct. and there the chimney cleaning for both is $209.00. I do not recommend dealing with Matchless Stove and Chimney due to their overcharging and their lack of accommodation to the customer..

Everyone I dealt with was very professional. I felt that the company takes the time to work with you, and within your price range, offering a number of options. The estimate, and installation was done in a very timely fashion. The installers were efficient and neat. Follow up was provided after the service was performed. I am very satisfied with all that Matchless had to offer. I would definitely recommend

The service people are meticulous about protecting the house. They get the work done and they leave the house clean when they are finished.

Talked it over with my husband and decided to get other estimates since $4,500 seemed way too high. Got two other chimney companies in and they felt only the first 6 or 7 rows of bricks needed repair or replacement. Went with a company that gave a $600 estimate and they did a great job!

Everyone was extremely polite and professional--from the person who arranged the appointment to the actual service personnel. Came on time. Put down drop clothes and didn't get floor or house messy AT ALL, which is impressive considering the line of work they do. They also cleaned outside of our fireplace without me even asking, which was just a nice touch. We've had them do work for us in the past and they have always been punctual, professional and well priced. Very pleased with their work and will always use them in the future.

Very well Very professional

Purchased the and quot;Kozy Heatand quot; and quot;Jordon XLand quot; gas fireplace insert at the Clifton Park store location. Sam Armstrong (sales manager?) was very patient and helpful in showing and demonstrating a wide variety of gas fireplace inserts. Installation date was set and two days before the appointed date, a Matchless representative called to confirm the appointment and establish an expected arrival time for the installers as between 8:30 and 9:30 am. Two installers arrived on the appointed date promptly at 8:30 in the morning. Installation included cleaning-out the fireplace, running electricity to the fireplace unit, running gas to the fireplace unit, and installing air intake and exhaust lines through the existing chimney. The installation was completed in about 4 hours. I personally inspected all of the electrical and gas work and found the work to be first rate. While demonstrating the operation of the unit to me, a problem was discovered that, initially, seemed minor. A set of lights that provide and quot;moodand quot; (for lack of a better word) lighting to the inside of the unit would not turn on. The installers spent a total of about 5 hours (longer than it took to install the unit) attempting to diagnose and rectify the problem. It was discovered, also, in the process of trying to correct the problem, that the unit's fan did not work. During this time, they completely removed and replaced the unit in the fireplace twice while changing-out parts, the entire time working in a very professional manner. Also, during this time, several calls back to the shop were made for information and advice and, at one point, a courier from Matchless was actually sent out to our house with a box-full of potentially needed replacement parts for the installers to try. Ultimately, after 5-hours of efforts, the installers concluded that the unit was defective and that a replacement unit would need to be installed. They told me that someone would contact me the next day to discuss the situation. Although I was not displeased at the installers' efforts, I was a little skeptical at this point and planned to call Matchless myself first thing the next morning when they opened at 8:00 am. The next morning, however, at a few minutes after 8:00 am, even before I had a chance to call them, I received a call from the installation manager at Matchless who told me that a brand new unit would be brought out and installed and he asked if they could do the work that morning. I agreed and by about 10:00 am, the installers were at the house with a brand new unit (which they had already assembled at the shop and tried-out, to confirm that it worked properly) and they promptly removed the defective unit and installed the new unit, which worked perfectly fine. Overall, we're extremely happy with the unit and the manner in which Matchless dealt with the problem. By handling the problem professionally and quickly and with our complete satisfaction in mind, Matchless turned what could potentially have been a bad experience into a very positive one.

Excellent work. They came on time and did the work quickly and well. The fireplace hadn't been cleaned and serviced in years and the logs were not in their original positions. The workers cleaned all the logs and replaced them in their original positions. The fireplace works so much better now than it did - well worth having done!

The job had to be done in two phases: the installation of the wood stove and liner; and then, the replacement of the mantle and repair of the chimney cap. The mantle issue became apparent after they spec'd out the job and then there was a wait for the stone to be aquired and cut to size although the material was nothing out of the ordinary or and quot;special orderand quot;. The crew was very professional, punctual and clean. They ran me through the operations of the stove and answered all questions although it would have been nice to have had a leave behind guide as it's hard to remember all the ins and outs given installation was July and a few months passed b4 we put the wood stove to good use. Regarding the chimney cap repair, I asked them to take pics so that we could see what exactly they were talking about short of climbing a ladder ourselves and they did. I asked them to do the same after they repaired and made changes to the cap when they installed the mantle, but those pics were somehow deleted and unable to be emailed for documentation. Not thrilled with that.

They educated us about different choices and they had a lot of samples on site so we could actually see what the possibilities were. The service was very neat and tidy; they came and installed it without any problems.

They responded in a reasonable amount of time and they didn't leave any mess. They put down drop cloths. Everything went smoothly and efficiently. I didn't compare prices.

I'm very happy with the service. The blower is working perfectly now, the haze on the glass is gone and he gave me some great tips. I was a bit surprised at the price because the service I used the previous year (which closed shop due to the health of the owners) was much cheaper but honestly the service was much better so I plan to use them next year. The service technician was outstanding. He was very curtious, professional and knowledgable. He also spent the time educating me which is much appreciated.