Macy's Cleaning Services

I like them. They were on time. They were professional. They have done a good job.

The booking process was very easy and they did a great job confirming the appointment and arriving on time. Two men showed up with a steam extraction machine as well as various items for hand cleaning the furniture. I let them know what I was looking for and they immediately started lowering my expectations saying they would "do their best". I let them do their work and after they were finished discussed my concerns about the uneven look of the cleaning. The chair was especially strange looking with some patches of fabric much more clean than others. I was told this was just "shadows from the window" or "the lighting in the room" by the technician who was becoming increasingly defensive. The couch seemed to have stripes on it from where they had done the steam extraction, but I was told that these would disappear once it dried. Once all the furniture was dry the staining and streaking was actually much worse on both pieces. I called Macy's to explain my dissatisfaction and they were more than willing to schedule a repeat service. After my experiences with the technician the first time I requested they send someone else for the repeat service so there would be no arguing. They refused to do this and said they had sent their best guy and he would be coming back to fix things. When he came back for the repeat service he was not very pleasant. At first he denied all of the problems I had reported until I held the cushion up and pointed out the stripes left by the extractor. Only after seeing the same marks away from the windows and under different lights did he admit they were there. He was really unwilling to clean the chair, saying that additional cleaning would make the fabric too fragile (it is a heavy-weight cotton canvas.) I explained that the present state was unacceptable and the alternative was to re-upholster the chair. He eventually got to work, but not before a lot of back and forth about the need to re-clean. It was not a particularly pleasant experience. When I called to complain about the technician's attitude they offered to send him a third time to work on the furniture. I appreciated their offer, but I was not interested in having him in my house again. In the end, the furniture looks better, but not to the level I expected and is certainly not worth the time and hassle with the technician. The end result is merely okay... not great, not terrible, just okay.

I HAVE USED THIS COMPANY FOR YEARS AND AM ALWAYS PLEASED WITH THEIR WORK. THEY MOVED ALL THE FURNITURE EXCEPT THE REALLY BIG ENTERTAINMENT CENTER. I WOULD RECOMMEND THEM.

MACYS WAS EXCELLENT. THEY MOVED ALL THE FURNITURE AND PUT EVERYTHING BACK IN PLACE. MY CARPETS LOOKED BRIGHT, CLEAN AND MADE THE WHOLE HOUSE SMELL NICE.

I WAS DISAPPOINTED WITH MACYS, BECAUSE MY CARPET WAS STILL DIRTY AFTER THE JOB WAS DONE. I SAW STAINS AND PLACES WHERE THEY WERE SUPPOSED TO CLEAN BUT DID NOT.

MACY'S IS A GREAT PLACE TO GET YOUR CARPET CLEANED. THE CLEANERS WERE ON TIME AND VERY RESPECTFUL. MACY'S CAN GET YOUR CARPET CLEANED IN A REASONABLE MANNER.

MACY'S DID A GOOD JOB CLEANING MY CARPET. THE WORKERS WERE PROFESSIONAL, BUT THEY WERE NOT VERY RESPONSIVE. THE PRICING WAS ALSO A LITTLE TOO HIGH FOR THE QUALITY OF WORK DONE.

MACYS CARPET AND FURNITURE CLEANING IS A VERY HANDY COMPANY. THEY MAKE SURE THAT ALL THE STAINS ARE GONE. EVERYTHING LOOKS AND SMELLS FRESH AGAIN. IT MAKES THE LIVING ROOM GLOW.

I HAVE USED MACYS SEVERAL TIMES AND THEY ARE WONDERFUL. THEY DOUBLE STEAM THE CARPET UNTIL YOUR SATISFIED WITH THE FINISHED PRODUCT. THEY CHANGE THE WATER FREQUENTLY SO DIRT WILL NOT APPEAR ON THE CARPET. MY CARPET SMELLS FRESH AND LOOKS CLEAN.

MACYS DID A WONDERFUL JOB ON MY FURNITURE. THERE WERE SOME SPOTS THAT I NEVER THOUGHT WOULD COME OUT BUT MACYS SURE GOT THEM OUT. I AM SO HAPPY AND SATISFIED WITH THEIR SERVICES.

I HAVE USED MACY'S TO CLEAN MY CARPETS, BECAUSE I KNOW THAT WHEN THEY ARE DONE, I WILL BE PLEASED WITH THE WORK THAT THEY HAVE DONE. I LIKE THE LOOK AND FEEL OF MY CARPETS AFTER MACY'S HAS CLEANED THEM.

IN USING MACY'S CARPET CLEANING, I FEEL THEY HAVE ACHIEVED A GOOD RESULT OF REMOVING STAINS, AND GIVING MY CARPET A LONGER LIFE BY REMOVING THE SIGNS OF USE.

MACY'S DID A GREAT JOB ON MY CARPETS, THEY LOOK FANTASTIC. THEY CAME ON TIME AND DID THE JOB IN A VERY TIMELY MANNER. THEY WERE VERY PROFESSIONAL AND PLEASANT TO DO BUSINESS WITH. I AM VERY SATISFIED WITH THEIR SERVICES.

I THOUGHT THIS COMPANY WAS GREAT. THEY DID A WONDERFUL JOB CLEANING MY CARPETS. I HAVE USED OTHER COMPANIES BUT I SEEMED TO ALWAYS COME BACK TO MACY'S.