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Tri County Plumbing Instant Plumbing & Heating

Plumbing, Drain Cleaning, Heating and Air Conditioning,

About us

Also DBA: Instant Plumbing And Heating, Llc. Additional Contact Frank Musella.

Business highlights

63 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing, Water Filter Installation & Service, Gas Heating Installations & Service, Troubleshooting Steam Heating Systems, Drain Cleaning Services, Including Video Pipe Inspections, Line Tracing & Cesspool Care, Kitchen & Bathroom Remodeling & Minor Repairs To Major Renovations.

Amenities

Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.631 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
10%
3
3%
2
3%
1
10%


Rating CategoryRating out of 5
quality
4.7
value
4.4
professionalism
4.6
responsiveness
4.7
punctuality
4.8
Showing 1-25 of 31 reviews

Dawn M.
02/2023
1.0
plumbing
  + -1 more
Tricounty Plumbing is the worst and you should avoid at all costs. Be very careful of their labor rate as they charge you for 2 people even if one is an apprentice and literally can’t do anything. They installed my dishwasher, never bothered to check it. It wasn’t working properly AND a connection was leaking, causing major water damage to my house which tools several weeks of repair. They repaired the water damage (via a claim to their insurance). For the dishwasher not working (which they originally tried to blame on the manufacturer), they came back and found an issue with valves under the sink and repaired these. Great, right? Not so fast. They invoiced me $500 in labor for the original install and then another $750 for when they came back to troubleshoot. I get it, there were parts involved and I should be charged for those, but how do you charge someone $500 for labor (that resulted in a non-functioning appliance that you DIDNT CHECK) and then another $600 to come back and fix it? To make matters worse, if you call with an issue, they send you to the owner, Frank, who repeatedly yells over you and attempts to point fingers in the hopes that you give up. I’m not giving up. The 2nd visit was completed when I wasn’t even home and I don’t even have an invoice of work, they just sent me a bill and expect me to just shut up and pay it. I guess they felt they had to make more money off me because of all the time they spent at my house trying to fix the leak they caused. Plumbers are expensive, I get that, but do yourself a favor and choose one with better ethics and experienced employees.
Description of Work: Dishwasher Replacement

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$1,300

D G.
08/2019
5.0
plumbing
  + -1 more
Realizing that his staff was tied up with emergencies, Frank, the owner, came himself to repair my leaking toilet. With 30+ years experience, he quickly diagnosed and fixed the problem at a minimal expense. Frank was personable, knowledgeable and understood the importance of good customer service. I would not hesitate to use his company again for any plumbing problems.
Description of Work: Fix leaky toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

David B.
08/2017
5.0
plumbing
  + -1 more
Came over within half an hour to fix a failing wax ring which caused a leak from the base of toilet when it flushed. Plumber had his teenage son with him and was teaching him the ropes of the business. They were fast, informative, helpful, and polite.
Description of Work: Replace toilet wax ring

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Phillip S.
07/2017
5.0
plumbing
  + -1 more
They are excellent. I called them, they came right away. They fixed it right away. They are very nice people. I have been using them for 14 years. The price was average. They are the only ones I would use.
Description of Work: I had a leak in my pipe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carlos P.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
They were definitely professional and very thorough. I had contact with the owner.
Description of Work: They did oil to gas conversion for the hot water.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Alan W.
07/2015
5.0
plumbing
  + -1 more
As always, very professional service, both from the office and from Kenneth, the very expert mechanic.
Description of Work: Identified leak in our steam system, a faulty steam vent. Replaced steam vent and tested system. Provided sound advice as to how to avoid future problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Alan W.
04/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
I find this company to be very responsive. Worked with me to get workmen to my house around my odd schedule. The plumber and his assistant assessed the situation, diagnosed the problem, fixed it quickly. The bill was quite reasonable. Thanks to Kathy in the office or her attention to our problem.
Description of Work: Purged air from hot water zones in steam/hot water boiler, restoring heat to my bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

George B.
02/2015
5.0
drain cleaning, plumbing
  + 0 more
Phil and Phil showed up and they were very attentive to my problem. And they resolved the problem quickly.
Description of Work: They snaked out my main sewer line to remove a clog.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Lijun Y.
04/2014
1.0
plumbing
  + -1 more
I live a few miles from their company, I can hardly understand why they did not contact me. Does not deserve an "A" rating.
Description of Work: I had some problem in my kitchen plumbing, called them and gave them my cell phone number to call back, never being called, had to call another plumbing guy to fix the issues. What did the provider do? they did nothing!

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$100

Clement M.
04/2014
5.0
plumbing
  + -1 more
Did fine job but like all Plumbers they charge too much.
Description of Work: Repaired leak in heating system bolier.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Yvonne A.
03/2014
5.0
plumbing
  + -1 more
FANTASTIC!!!! I am very, very happy with Tri-County Plumbing. I requested an estimate and they came on time, delivered estimate and the job was finished very close to estimate. They wrote down the details. The plumbers who did the work at my home were super professional, courteous, did a super professional job and were soooooo clean!!!! once they were done, they picked up all garbage, etc and you could not tell they had even been there! Very smooth, professional job. I am very happy I have finally found plumbers I can rely on. I made several attempts to find a plumber before Tri-County was recommended by a friend. I am so happy I called them! I recommend their services wholeheartedly!!!
Description of Work: Fixed 2 toilets "flappers" to fix running water after flush; installed 2 bathroom faucets, 1 kitchen faucet, removed undersink reverse osmosis water filter

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Margaret F.
02/2014
5.0
home remodeling, plumbing
  + 0 more
It was fine. They took care of the problems that I had and there were no problems with that. I found them to be prompt and reliable. They also came one time prior to that last service and fixed the leak in the bathroom upstairs.
Description of Work: The last time that I used Tri County Plumbing Instant Plumbing & Heating was in September or October for installing a faucet in the bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

STEVEN M W.
11/2013
2.0
plumbing
  + -1 more
THERE IS ALSO A $90 FEE FOR THE 'TRIP' IF WE GET THERE AT 3 PM AND THE JOB IS MORE COMPLICATED THAN WE EXPECTED. WHOA! YIKES! TRUTHFULLY, I BEGAN TO WONDER IF ANGIE'S LIST WAS GOING TO BE HELPFUL. THEN, THE FIRST FIRM ON THE LIST CALLED BACK. HE'S COMING TOMORROW AND SAID HE DOESN'T WORK THE WAY I JUST DESCRIBED. HE SAID MOST OF HIS CUSTOMERS BECOME FRIENDS. WELL, DEAR READERS, I DON'T WANT TO FALL IN LOVE YET, BUT I WILL REPORT BACK ON WHO IT IS AFTER TOMORROW.
Description of Work: I SIGNED UP FOR ANGIE'S LIST YESTERDAY. LIKE MOST OF US, I AM GUESSING, WE ARE NOT HANDY AND NOT RICH. WE WANT A RELIABLE, QUALITY SERVICE COMPANY AT A FAIR AND REASONABLE PRICE. WELL, THE WOMAN WHO ANSWERED MY PHONE CALL TOLD ME, OUR LABOR RATE IS $150 PER HOUR PLUS PARTS.

Rating CategoryRating out of 5
value
1.0


Alan W.
10/2013
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Aasim and David came in, diagnosed the problem instantly, bled the offending line, got the heat up and running on one of the first days we really needed it. Gentlemanly, professional, and provided sound advice for how to proceed with sometimes balky system. Kathy, in the office, was also tremendously helpful and accommodating.
Description of Work: Restored heat to one of my zones.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Margaret F.
07/2013
5.0
plumbing
  + -1 more
They were punctual. When I called them they responded right away and set up an appointment. This is actually the second time that I have called them. I didn’t compare their prices because I needed the work done and since they had responded so well the first time, I just went with them. I didn’t get an estimate before they did the work.
Description of Work: I used Tri County Plumbing for plumbing services. They fixed a pipe behind my washing machine and cleared the lines in the washing machine. They also put a new part in my first floor shower. The first time they came out I had a problem with one of my toilet bowls on the second floor; they fixed that leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$478

Estefania V.
05/2013
4.0
plumbing
  + -1 more
xxxxxwxxxxx e ,tested for leaks before leaving.Did not take the garbage with them,left it w/ my permission ,but was I disappointed.
Description of Work: replace broken pvc pipe & adoptors-36" x3/4 size with hose &shut off valve. time 45min. approximate.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$326.96

Roseann F.
10/2012
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Tri County is very professional and the man who came out is very nice. I’ve got a very good feeling that the service will be great and that the work will be quality.
Description of Work: He came out and gave me an estimate on repairing damage to my boiler that was caused by another plumber.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Roseann F.
10/2012
5.0
plumbing
  + -1 more
It went wonderful. He is so honest, and I couldn't believe just how honest he is. I didn't think there were honest plumbers like him around anymore.
Description of Work: He had to drain my steam boiler.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130.65

Paul M.
10/2012
4.0
plumbing
  + -1 more
They did a good job, everything went OK. They were a bit pricey.
Description of Work: They replaced the float assembly inside the tank for the flush.

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

margaret S.
02/2012
5.0
plumbing
  + -1 more
They come right away when they are called. They call me back when the job is done. They usually do a good job and I have been using them for years.
Description of Work: I hired them to address a leak in the basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robin W.
12/2011
5.0
plumbing
  + -1 more
Everyone was very friendly, and it was easy to get an appointment at a convenient time. Although the plumber arrived a little bit late, he worked quickly and was knowledgeable. He explained and priced my 2 options quickly, and was accurate with his estimate. His price per hour was a little more than I am used to paying, but he came back for a follow-up and finished the work for free. Given how pesky this shower has been, I am relieved to finally have it fixed.
Description of Work: My shower had been leaky on and off for roughly a year. Several plumbers had come and done temporary fixes. John took one look at it my shower and knew what to do immediately. He cut a hole in my ceiling and removed the old shower drain pipe from beneath. He replaced the drain and the re-cut the piping for a better fit.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$550

Michelle R.
02/2009
5.0
plumbing
  + -1 more
They did a very good job. They gave me a date and they were able to install the water heater that we picked. When he turned on the water heater after installation, something went wrong. He was set to go on vacation the next day, but he stayed an extra hour to fix the problem. That was very nice of him. The price was fair and reasonable.
Description of Work: They installed the water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Fran L.
11/2008
3.0
plumbing
  + -1 more
The people that office very nice and willing to give the discount and very helpful. The electrician I got was not the best, he did not have the best attitude and I had to have him clean up some silicon that he left behind. There might be other electricians there that are great, like the customer service at the office but not the one that I got.
Description of Work: I had this company come out and do some plumbing around my house.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0


Debra C.
08/2007
5.0
plumbing
  + -1 more
Tri-County (Frank Musella Sr., Frank Musella Jr., John Musella) charge fair prices, are extremely responsible and reliable. I am very fortunate to be able to rely on them at any time to respond to and repair the problem. They do beautiful and meticulous work. They are truly professional.
Description of Work: I have used Tri-County for twenty-two years. They have serviced my home on numerous occasions for a variety of reasons pertaining to plumbing. Repairs have been performed on my showers, toilets, faucets, pipes inside and outside walls, all to my satisfaction. Most recently, I had my basement finished, and Tri-County performed all of the necessary plumbing to the new basement bathroom plus the renovated powder room on the main floor. (The approximate $200.00 charge listed above was for the most recent visit to assess the source of a leak running through my wall and caulk and seal the shower in the master bathroom to remedy the situation.)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

JULIANA K.
08/2007
5.0
drain cleaning
  + -1 more
Tri-County Plumbing & Heating came when they said they would and got the work done with as little mess as possible. The drains had been slow and when the toilet started leaking we decided to have them come and fix everything at once. We've been very satisfied with this contractor and will gladly continue to do business with them.
Description of Work: They came to unclog two sink drains and a bathtub drain. They also repaired a leaking toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200
    • 1(current)
    • 2

Contact information

260-09 Hillside Ave, Glen Oaks, NY 11004

www.cesspoolcare.com/

Service hours

Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
8:30 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Heating and Air Conditioning,
Kitchen and Bath Remodeling,
Natural Gas Lines,
Water Filtration and Softening,
General Remodeling

FAQ

Tri County Plumbing Instant Plumbing & Heating is currently rated 4.6 overall out of 5.

Monday: 8:30 AM - 5:00 PM

Tuesday: 8:30 AM - 5:00 PM

Wednesday: 8:30 AM - 5:00 PM

Thursday: 8:30 AM - 5:00 PM

Friday: 8:30 AM - 5:00 PM

Saturday: 8:30 AM - 5:00 PM

Tri County Plumbing Instant Plumbing & Heating accepts the following forms of payment: Check,Discover,MasterCard,Visa
No, Tri County Plumbing Instant Plumbing & Heating does not offer free project estimates.
Yes, Tri County Plumbing Instant Plumbing & Heating offers eco-friendly accreditations.
No, Tri County Plumbing Instant Plumbing & Heating does not offer a senior discount.
Yes, Tri County Plumbing Instant Plumbing & Heating offers emergency services.
No, Tri County Plumbing Instant Plumbing & Heating does not offer warranties.
Tri County Plumbing Instant Plumbing & Heating offers the following services: Plumbing, Water Filter Installation & Service, Gas Heating Installations & Service, Troubleshooting Steam Heating Systems, Drain Cleaning Services, Including Video Pipe Inspections, Line Tracing & Cesspool Care, Kitchen & Bathroom Remodeling & Minor Repairs To Major Renovations.

Contact information

260-09 Hillside Ave, Glen Oaks, NY 11004

www.cesspoolcare.com/

Service hours

Monday:
8:30 AM - 5:00 PM
Tuesday:
8:30 AM - 5:00 PM
Wednesday:
8:30 AM - 5:00 PM
Thursday:
8:30 AM - 5:00 PM
Friday:
8:30 AM - 5:00 PM
Saturday:
8:30 AM - 5:00 PM