RE/MAX NORTH

Description of Work: none

Description of Work: Open Houses - Per: Amy, in her experience open houses are only worth doing on Sundays, as Saturdays seldom draw enough interested parties to warrant holding an open house -5/20 - Sunday - George handles open house. THIS IS THE ONLY OPEN HOUSE THE REALTORS DID - 1-3pm TWO HOURS TOTAL -During the course of the following week, Amy informs Rebecca that Amy/George will be unavailable to hold an open house that up-coming weekend (Memorial Day), and for the entire duration of June -Memorial Day weekend (following a $5,000 reduction in the original asking price of $125,000 set by Amy/George in April 2012 [roughly 6 weeks prior] based on comparables and Amy/George's professional opinion) -Reasons Amy/George were unavailable to run an open house: -Observance of Memorial Day -Following weekend - Scheduling conflict -Following weekend - Amy's Birthday -Following weekend - Father's Day - Also, Rebecca's birthday, by the way -Following weekend - Amy has to attend a shower - George also? -Amy also offered her professional opinion that June is, in her experience, a bad month to hold open houses, as graduations (?!) preclude buyers from looking at homes -Pattern of non-communication -Open houses to be held on Saturdays once Rebecca agreed to host them herself -Once it became apparent the eventual buyers were showing significant interest, several instances of Amy not responding to Rebecca re: further showings, offers on the house, home inspection, bank appraisal -Once contract was signed with the buyer, Amy almost completely unavailable/unresponsive to communication -Bank Appraisal -Took place with no adequate notice, and bank appraiser came through Rebecca's home unaccompanied, in direct disregard of the fact that Rebecca clearly stated to Amy that the appraiser must be accompanied by Amy -Timeline of events/communication: -Originally, George told Rebecca that the appraisal had already been done, as a "drive-by" followed up by an email from Amy (same day) verifying that the house passed the "drive by appraisal." - 7-10 days later, bank appraiser calls Rebecca, because Amy had told the appraiser that she was "unavailable" and that he should direct any communication to Rebecca (?!) -At this point it Rebecca finds out that no "drive-by" appraisal had taken place, and that a "walk-through" appraisal would be necessary *So Amy had the time and means to tell the appraiser to contact Rebecca, but for some reason couldn't communicate with Rebecca, let alone facilitate communication between Rebecca and the Appraiser? Without even calling into question Amy's professional ethics or her regard for her responsibilities to her client--let alone her work ethic--her inability to facilitate the bank appraisal is dubious, at best. -Rebecca calls Amy for clarification on the matter of the appraisal, and receives no response from Amy. -Rebecca then emails Amy, clearly stating that the appraisal/walk-through is not to take place unless appraiser is accompanied by either Amy or George *THIS EMAIL ELICITS NO RESPONSE FROM AMY* -3 days later, in a subsequent email, Rebecca provides Amy a number of amenable dates/times for the walk-through to take place (Rebecca also called the appraiser to apprise him of these possible dates) *THIS EMAIL ALSO RECEIVES NO RESPONSE FROM AMY* -Appraisal then takes place; appraiser is unaccompanied in Rebecca's house, in direct disregard of Rebecca's clearly communicated mandate to Amy -Rebecca calls appraiser for clarification as to why he was not accompanied by Amy *Appraiser informs Rebecca that Amy said she was "at the beach" (!), and therefore unavailable to accompany the appraiser, so he should proceed to perform the appraisal, unaccompanied by Amy *Despite Rebecca's busy schedule, and her clearly stated mandate that the appraisal take place in the presence of Amy, if Amy had contacted Rebecca and informed her client that Amy's duties at the beach took precedence over Amy's responsibilities as Rebecca's realtor, Rebecca would have made a point to clear her schedule so she could escort the appraiser through her home. Such was the extent of Rebecca's apprehension towards having someone in her home unaccompanied--an apprehension stemming from a number of past experiences which it seems completely unnecessary to list here. The bottom line is Amy--seemingly characteristically, at this point--again shirked her responsibilties as a realtor, and in doing so acted in direct opposition to her client's stated desires, and again did so without even the courtesy to communicate with her client.