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Drum Oil & Propane Inc

Heating and Air Conditioning, Heating Oil, Propane Sales Services

About us

Established in 1946 in Gasport, New York, Drum Oil & Propane has grown into one of the areas most reliable full service home heating and air conditioning companies, with a long standing local reputation of first rate professional service with the personalized touch of a family business. Our full staff of office experts, service and installation technicians, and drivers are available to provide you with 24 hour emergency service to assure that you need never be without a warm house during the winter months. In addition to our heating fuels, we offer top rate service and installation of heating, hot water, and cooling systems dealing in some of the highest quality names available on the market. We are an authorized dealer for such names as EFM, Thermopride, Lennox, Williamson, Bradford White, Riello, Beckett, AprilAire, and Heil just to name a few. Truth is, since every customer is different, and has different questions, your best source of information may be us here at the office. So please feel free to give our offices a call any time during our normal office hours, and don't worry about navigating through our automated answering service during the day, we don't have one. You'll be talking to us personally from the minute the phone is answered. Additional DBAs - Drum Oil Inc, Drum Oil & Propane. Additional contact name - Michael Drum. Additional email - drum@drumoil.com.

Business highlights

79 years of trusted experience
Emergency Services Offered

Services we offer

Sales, repair and installation of heating and air conditioning. Fuel oil, propane & kerosene.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.914 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
7%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.3
professionalism
4.9
responsiveness
4.8
punctuality
4.8
Showing 1-14 of 14 reviews

Joy S B.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
They come yearly. You call for an appointment and they respond right away. We've had no issues.
Description of Work: Heating and A/C maintenance

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Joy S B.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
I will continue to use them. They have helped us out on other properties and they've been pretty good. They are dependable and give quality service. The workers are friendly. They left the area clean.
Description of Work: They do a cleaning and checkup on the furnace and of course that includes the air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Therese C.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
If I could give this company A+++, I would. The technician arrived on time and was very thorough. With a thirty year old furnace, we were expecting to hear conversation about needing a new one, but he said ours was in good shape! It only needed a $5 part. With that kind of honesty so rare, we will be calling Drum Oil again - in the spring to look at our A/C unit. He said his job is to make sure he leaves customers with safe equipment. Finally - an HVAC provider that can be trusted!
Description of Work: We called Drum Oil to have an inspection on our 30 year old natural gas furnace. We were scheduled for the following week (12/30/16). The furnace was running just fine, but it had not been looked at for a while because we were extremely unhappy with the company that had been servicing it, and we thought we'd better make sure it was running as well as we thought! We would not have been surprised if we were told it should be replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Catherine D.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I was given an estimate to replace a furnace. It also needed to be converted to propane. I did not get the house I was looking to buy but if I had, I would have used them for the job. They answered my inquiries quickly and efficiently to my understanding whether on phone calls, texting or e-mails. Brothers both very nice.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Mary Lee P.
06/2015
5.0
heating oil companies, heating & air conditioning/hvac, propane sales
  + 1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$175

Louann M.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
This is a dependable company with quality products. They installed a new furnace in an old cellar on a really hot day and did a really good job in a timely fashion. Everything was picked up and left nice after they left.
Description of Work: We had a new oil furnace installed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

john L.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Deliver propane

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Leo H.
02/2014
4.0
heating & air conditioning/hvac
  + -1 more
I received a heart felt apologize from the owner and he explained that the surcharge should not have been quoted. He assured me that in the future they would come out at night and fill if the issue happens again. They made it right concerning the issue!
Description of Work: A long time user of there propane service we ran out and they wanted to charge $175.00 surcharge to come out at night. Looking at records they should have been here two days ago as a scheduled customer. Also do they not get it we use more propane in the winter!

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$175

Alexandra K.
01/2014
5.0
heating & air conditioning/hvac, propane sales, heating oil companies
  + 1 more
Drum Oil filled our propane tank. They were always polite, quick and the best price around.
Description of Work: I used DRUM OIL AND PROPANE INC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Scott C.
10/2011
5.0
heating & air conditioning/hvac
  + -1 more
See above.
Description of Work: They replaced our 50 year old oil fired boiler that was in our basement. Their price was competitive, and they got the job done in a timely and professional manner. The replacement created quite a mess in the basement, and when they were done they had cleaned it up so well that I could not tell they had been there. While there, they pointed out that my hot water tank was leaking and would need to be replaced. They thought it might still be under warranty. It was, and all I paid was a small installation fee. We had only been in the house about a year, so if they had not volunteered that it was under warranty, we would have paid the full cost. A month or so after having the boiler installed, the basement filled up with fumes. We called them, and they were at our house within minutes. The problem was with our chimney, and not the boiler itself. Once again, they made this emergency call on thier piece of equipment and did not charge me anything even though it was not their problem. They have provided us great service on this equipment along with our oil and gas deliveries now for going on three years.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Scott C.
08/2010
5.0
heating & air conditioning/hvac
  + -1 more
Very good. It was a big, dirty job. They showed up on time, got the work done in a timely manner, got the old boiler out of the basement, and cleaned up the mess.
Description of Work: Replaced oil burning furnace in basement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

ben G.
09/2008
5.0
heating & air conditioning/hvac
  + -1 more
It went fine and we had no problems. They took our old furnace out and we had oil heat with them so we had it all converted to propane. It took them about three days to do the work. They were clean and accommodating and stuck to their estimate.
Description of Work: They installed installed heating units in a couple of our rooms.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

KATHY G.
08/2006
5.0
heating & air conditioning/hvac
  + -1 more
They were very good and quick. They were there on time and did a great job. I didn't have the parts for my stove, so they had to order them and returned very quick to put it back together.
Description of Work: I hired Drum Oil to put a propane tank in and run lines for my dryer and stove.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

07/2006
5.0
heating & air conditioning/hvac
  + -1 more
We have been using Drum Oil and Propane for about 25 years. The guys on the trucks are real nice. I would refer them to others.
Description of Work: Drum Oil does service maintenance on an annual basis.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$75

    Contact information

    8776 Rochester Rd, Gasport, NY 14067

    www.drumoil.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 12:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Heating Oil,
    Propane Sales Services

    FAQ

    Drum Oil & Propane Inc is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 5:00 PM

    Tuesday: 7:00 AM - 5:00 PM

    Wednesday: 7:00 AM - 5:00 PM

    Thursday: 7:00 AM - 5:00 PM

    Friday: 7:00 AM - 5:00 PM

    Saturday: 8:00 AM - 12:00 PM

    Drum Oil & Propane Inc accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
    Yes, Drum Oil & Propane Inc offers free project estimates.
    No, Drum Oil & Propane Inc does not offer eco-friendly accreditations.
    No, Drum Oil & Propane Inc does not offer a senior discount.
    Yes, Drum Oil & Propane Inc offers emergency services.
    No, Drum Oil & Propane Inc does not offer warranties.
    Drum Oil & Propane Inc offers the following services: Sales, repair and installation of heating and air conditioning. Fuel oil, propane & kerosene.

    Contact information

    8776 Rochester Rd, Gasport, NY 14067

    www.drumoil.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 5:00 PM
    Tuesday:
    7:00 AM - 5:00 PM
    Wednesday:
    7:00 AM - 5:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 12:00 PM