Housekeeping Solutions

House Cleaning, Floor Cleaning and Waxing, Countertops and Backsplashes,

About us

WE ARE A SMALL CLEANING SERVICE WITH 6 EMPLOYEES. WE HAVE BEEN IN BUSINESS SINCE 2006 AND ARE SLOWLY AND STEADILY EXPANDING. WE ARE CURRENTLY SERVICING THE MAJORITY OF CAYUGA, ONONDAGA, AND OSWEGO COUNTIES. WE ARE FULLY INSURED AND ACCREDITED WITH THE BETTER BUSINESS BUREAU. ALL SUPPLIES NEEDED TO COMPLETE THE JOB (EXCEPT SURFACE SPECIFIC CLEANERS AND/OR PERSONAL PREFERENCES) ARE PROVIDED BY HOUSEKEEPING SOLUTIONS. OUR RATES ARE $55.00/HOUR/PERSON PLUS 8% SALES TAX.

Business highlights

18 years of trusted experience
Women Owned & Operated

Services we offer

WE PROVIDE GENERAL CLEANING SERVICES FOR THE MAJORITY OF CAYUGA, ONONDAGA, AND OSWEGO COUNTIES: DUSTING, VACUUMING, MOPPING, THOROUGHLY SANTIZING KITCHENS AND BATHROOMS. WE ALSO DO WINDOWS, CHANGE BEDDING, WIPE DOWN WALLS AND WOODWORK UPON REQUEST.

Services we don't offer

WE DO NOT PROVIDE ORGANIZATIONAL SERVICES (PICKING UP), DO DISHES OR LAUNDRY. WE ALSO DO NOT OFFER JUNK REMOVAL SERVICES.

Amenities

Free Estimates
Yes


Accepted payment methods

Check
PayPal
Venmo
Zelle

Reviews

4.6254 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
12%
3
4%
2
4%
1
3%


Rating CategoryRating out of 5
quality
4.6
value
4.7
professionalism
4.6
responsiveness
4.7
punctuality
4.6

Filter reviews by category

Showing 101-254 of 254 reviews

Annette B.
01/2015
5.0
house cleaning
  + -1 more
Nicole thoroughly cleaned the bathrooms- even washed the dust off the trim of the doors. Carey vacuumed the floors and stairwell. Mopped the kitchen floor and foyer. Would love to have Nicole again to do my home. Very pleased.
Description of Work: Kitchen floor mopped, vacuumed foyer& stairs, hallway and several rooms. Two bathrooms cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

John L.
01/2015
5.0
house cleaning
  + -1 more
Spectacular work. We are very pleased with the work, and will use again.
Description of Work: Cleaning service for my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Diana B.
12/2014
5.0
house cleaning
  + -1 more
did a very through job ? I'm very pleased
Description of Work: cleaned four out of five rooms, top to bottom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Michael K.
12/2014
4.0
house cleaning
  + -1 more
It was an overall pleasant experience. Workers were friendly and did a fine job, best my stove has ever looked(better than new). Easy to schedule and very accomidating.
Description of Work: Cleaned two bathrooms, living room and kitchen.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$50

Mary Anne H.
12/2014
5.0
house cleaning
  + -1 more
Everything was excellent. They were very pleasant, on time, and very professional. I was very pleased with the experience. They did a great job within a short time frame with very little prep work.
Description of Work: They cleaned living room, dining room, kitchen and the master bedroom within the timeframe of the deal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Dan S.
12/2014
1.0
house cleaning
  + -1 more
They looked around my house and after five minutes they left stating they do not clean houses that are not cleaner. We called and spoke with the owner who informed us that is not how they operate and offered to send a different crew. We declined as we were not pleased with their professionalism and we would not recommend them.
Description of Work: I purchased a Big Deal for $49 for 4 Hours of Housecleaning.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
5.0
punctuality
5.0

$199

donald S.
11/2014
5.0
house cleaning
  + -1 more
scheduled within one week, punctual, and provided thorough cleaning within time frame
Description of Work: cleaned kitchen, cleaned and mopped floors, and dusted house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$53

Annette B.
10/2014
5.0
house cleaning
  + -1 more
They accomplished all of the assigned tasks that I had requested. Very pleased with the outcome. Lynn & Earleen were great
Description of Work: Cleaned bathrooms Mopped kitchen floors, bathroom floors- especially around the corners. Vacuumed the stairwell, hallway and family room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Eleanor F.
10/2014
4.0
house cleaning
  + -1 more
The 2 cleaners went directly to work but needed a little time beyond the 4 hours included in the big deal I was pleased with the outcome.
Description of Work: General housecleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Linda B.
10/2014
5.0
house cleaning
  + -1 more
Wel done, professional, very polite staff.
Description of Work: house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Tom C.
09/2014
5.0
house cleaning
  + -1 more
Cleaners showed up a little late. Other than that, things went great. I purchased the special $49 for 4 hours of house cleaning. They sent two housekeepers, who were scheduled for 2 hours each. There was a little bit of work to be done at the end of the 2 hours. They stayed over a little at their normal rate of $25/hr. Quality of work was excellent. This was the 2nd time I have used them and would use them again.
Description of Work: Cleaned a lake cottage to get it ready for Labor Day party.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$75

maureen W.
09/2014
1.0
house cleaning
  + -1 more
The cleaning job completed by this company was not consistent Some weeks were better than others, however for what Melinie charged many things were not completed. I was not sure if the same people cleaned each time.
Description of Work: The women she sent were mediocre at best. Appliances were not wiped down, kitchen floor was not mopped nothing was dusted and the rug was only vacuumed around the middle of the living room.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0

$58

Response from Housekeeping Solutions
I'm sorry that you have been unhappy with the cleaning lately. I wish you would have communicated with me so I could have addressed any concerns you've been having with the staff. A couple of the regular people you've had in the past haven't been available due to maternity leave and relocation. I understand how frustrating it can be when new people start and may not do things the same way. Communication is very important to be able to resolve any issues. I was completely unaware of what you have been dealing with. Again, I apologize and would be totally willing to give you a free cleaning to make up for your dissatisfaction. My ultimate goal is to make each and every client happy but if I am not made aware that there is a problem then there is no way I can fix the problem. Best of luck to you and if you would reconsider and give us another chance to make it right with you I am totally open to that! Thank you for everything!

Deborah T.
08/2014
2.0
house cleaning
  + -1 more
The company was 35 minutes late, rude when we discussed the topic of timeliness, and left without completing the work because the service provider stated she had to pick up her daughter from school.
Description of Work: I scheduled two hours of housecleaning with this service provider.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
2.0
punctuality
1.0


Response from Housekeeping Solutions
[Member name removed], I apologize for any inconvenience the situation may have caused you. When we discussed scheduling you for that day I had clarified with you that we were fully booked and would only have 1-1.5 hours to spare that day. Due to circumstances out of our control with construction, state fair traffic, and an accident near your home the girls were approximately 30 minutes late, which I had explained before hand and through email correspondence that 3pm was an approximate time of arrival. My staff did wait for an additional 30 minutes hoping you would come back with enough time to at least do the floors as we discussed. You approached them with a very hostile attitude and when they attempted to explain the situation and apologize you were verbally loud and swearing at them. I believe that given the circumstances they made the best choice to just leave. I'm sorry things did not work out as planned I did my best to try to accommodate you on very short notice and wish you the best of luck!

Sanjay C.
08/2014
5.0
house cleaning
  + -1 more
Two people came and worked for two hours. They did a deep cleaning of the whole house. The service was good and my wife was satisfied.
Description of Work: I purchased a big deal for $49 for four hours of housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Karen G.
08/2014
5.0
house cleaning
  + -1 more
Arrived a little late but it was totally acceptable since this was their first time at my home. I arranged for 2 people for 2 hours. I specifically asked that they thoroughly clean the kitchen and 2 1/2 baths. If they had sufficient time, I would prioritize other areas to be cleaned. When they arrived, they indicated they could clean the entire house in 2 hours and they did so. They identified the products they used to make sure they were acceptable. I was totally satisfied with their work and have made arrangements for them to return every other week.
Description of Work: house cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

John T.
07/2014
5.0
house cleaning
  + -1 more
Overall the cleaning ladies were very friendly and worked hard. I would use them again.
Description of Work: Clean empty house after construction was completed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

Tom C.
06/2014
5.0
house cleaning
  + -1 more
Housecleaners arrived on time, completed the job in the amount of time that was estimated to me and did a very good job. Price was reasonable $25/hour per cleaner. We had two cleaners for 4 hours. I would recommend this company to others.
Description of Work: I was preparing to list for sale a house that my mother recently moved out of. I had Housekeeping Solutions come in to clean the house top to bottom so it would look good for showings.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Laura H.
06/2014
5.0
house cleaning
  + -1 more
They do an excellent job with the cleaning and the people who come are very nice, courteous and accommodating. They are good. Housecleaning is a test of people in your home but I’ve really enjoyed having them. They’ve done an excellent job. I’ve already referred them to a couple of people, although, they are not very punctual. They will tend to show up half an hour late but it does say in the contract that they have a right to show up late.
Description of Work: I use Housekeeping Solutions for housecleaning. Melanie is in charge of that and they come out every other Friday.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$50

Annette B.
05/2014
3.0
house cleaning
  + -1 more
I was not home, but I had neighbor unlock door before they arrived. I left a list of tasks that needed completing. 1 full bathroom and a small 1/2 bathroom- total scrubbing. Mop kitchen floor and clean /dust Mop foyer tiles and wood family room floor Vacuum stairs and hallways Dust main floor living area. They were to be at my home at 2:00 and stay until 4:00 p.m. My son came home around 3:15 p.m. While on my way home from work at 3:25, I noticed the housekeepers passing by. I was about 5 minutes from home. Upon arriving home, a note was left stating; that they arrived earlier than anticipated and was able to complete the chores... I began looking at the areas that were to be cleaned. This is what I found: I noticed that it was still soiled underneath the toilet rims. The perimeter of the kitchen floor did not look clean. There was a piece of toilet paper behind a door, so evidently, that was not swept. The foyer area had spots that were not cleaned. It looked as though they did a quick mop and whatever grime came off with the "swabbing," sufficed. ( no scraping off residue) I am disappointed and felt that I could have done better myself and it would have saved me the money
Description of Work: Scheduled two housekeepers to clean portions of my home, for 2 hours. It was a Groupon or Living Social Special.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$49

Jane H.
04/2014
2.0
house cleaning
  + -1 more
The bathrooms were sloppily cleaned; I had to go in and get rid of the puddles left on the floors. It did not look as if anything on the bathroom floors, such as wastebaskets, was moved in order to clean under them. The beds were made by pulling the comforters up over the pillows. The blankets and sheets underneath were not drawn up and straightened first. This contrasted with the prior job, and they also sprayed an air freshener previously. Downstairs the carpets were vacuumed, but I had to ask them to clean under the sofa. I offered a special tool, but the cleaner said that she could do it with her vacuum. After they left I found that the hand dusting they did was done without moving anything either. There was a ring of dust surrounding each knick knack and picture frame. I was totally disgusted with the whole process. I had even recommended them to my mother-in-law before this second round, and I am deeply embarassed. I can understand if they were annoyed at my getting a price break on their deal twice, but they should have stipulated that it applied only to new customers, if that was their intent.
Description of Work: This was the second time I had hired this company. They had done a wonderful job for my daughter, so I hired them again. The cleaners arrived about 1 hour late. They essentially did the minimum and in some cases, less than that.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
2.0

$49

Response from Housekeeping Solutions
[member name removed], I am so sorry you had such a bad experience with the second cleaning. The special price had nothing to do with the job that was done.I wish you would have communicated your dissatisfaction with me so I could have addressed it right away! I will definately be contacting you and offering you either a refund or a free cleaning of equal value. Again, there is no excuse for the job that was done and it's totallly unexceptable in my book. I hope you accept my apology and give us the opportunity to make it right with you!

Linda D.
04/2014
5.0
house cleaning
  + -1 more
Very nice ladies followed my list and did everything very well.
Description of Work: General cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Stephen P.
03/2014
5.0
house cleaning
  + -1 more
They did a good job in the time they were there and were very pleasant and professional.
Description of Work: I hired Housekeeping Solutions to clean the interior of my house to get it ready to sell.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Jim M.
02/2014
5.0
house cleaning
  + -1 more
Things went very good. When they arrived, they begun working and never dtopped until they finished. Overall, job well done and met my expectations.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$50

Stephany R.
02/2014
5.0
house cleaning
  + -1 more
And I was so impressed with the quality of their work! They were very accommodating, and asked me what I'd like them to focus on. I would not hesitate to hire Housekeeping Solutions again in the future!!
Description of Work: Two housekeepers thoroughly cleaned areas in my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Thomas W.
02/2014
5.0
house cleaning
  + -1 more
It was very good. We retained them on a monthly basis. They just did a very thorough cleaning job. The price was excellent. They have timing issues sometimes.
Description of Work: I used the "Big Deal" that I purchased for the services of Housekeeping Solutions.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$100

Response from Housekeeping Solutions
I apologize for any timing issues we have encountered, however we never leave a job incomplete and it sometimes can take longer than expected. We do our best to give an expected time of arrival but sometimes it's difficult to pinpoint an exact time. I hope it hasn't caused any inconveinience.

Contact information

159 West 3rd St. S., Fulton, NY 13069

http://housekeeping-solutions.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Countertops and Backsplashes,
Ceramic Tile,
Piano Movers

FAQ

Housekeeping Solutions is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: Closed

Housekeeping Solutions accepts the following forms of payment: Check,PayPal,Venmo,Zelle
Yes, Housekeeping Solutions offers free project estimates.
No, Housekeeping Solutions does not offer eco-friendly accreditations.
No, Housekeeping Solutions does not offer a senior discount.
No, Housekeeping Solutions does not offer emergency services.
No, Housekeeping Solutions does not offer warranties.
Housekeeping Solutions offers the following services: WE PROVIDE GENERAL CLEANING SERVICES FOR THE MAJORITY OF CAYUGA, ONONDAGA, AND OSWEGO COUNTIES: DUSTING, VACUUMING, MOPPING, THOROUGHLY SANTIZING KITCHENS AND BATHROOMS. WE ALSO DO WINDOWS, CHANGE BEDDING, WIPE DOWN WALLS AND WOODWORK UPON REQUEST.
WE DO NOT PROVIDE ORGANIZATIONAL SERVICES (PICKING UP), DO DISHES OR LAUNDRY. WE ALSO DO NOT OFFER JUNK REMOVAL SERVICES.

Contact information

159 West 3rd St. S., Fulton, NY 13069

http://housekeeping-solutions.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed