We turned on the oven after the last repair by Alliance Best Repair, a second repair company sent by Assurant Solutions. Post turning on the oven all the carbon monoxide detectors in the house went off. We called 911 who sent the FDNY. The FDNY detected lethal levels of carbon monoxide (1000 ppm) existing in the house. They called ConEd emergency who turned off the gas to the oven and Red Tagged the unit as DEFECTIVE w/carbon monoxide levels of 1000 ppm and told us not to turn on the unit. The bottom line is the Len Harris did not stand behind us, offer us a refund on the oven or at the very least reimbursement on the price of the extended warranty. They also could have easily replaced the unit since they knew all the issues with GE. I am no longer loyal to a company that will not show loyalty to me as a valued customer.
Description of Work: Do not purchase appliances here and definitely do not purchase the extended warranty's that they offer. I was a loyal customer and recommended this company many times to others over the last 15 years. Three years ago I purchased a full array of GE Cafe appliances and paid for the extended warranty based on Len Harris' recommendation. The oven/stove unit failed 4 months ago and the first call I made was to Len Harris. They knew that the warranty company would be difficult if not impossible to work with and knew of the myriad of issues surrounding GE products of late. They made a couple of calls to GE for us and then stopped communicating with us. They SOLD US a warranty that THEY KNEW was worthless and knew that the local repair company, NY Tech TV, Inc. specified by the warranty company (Assurant Solutions) was terrible.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Verne C.
07/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Daniel T.
08/2015
1.0
heating & air conditioning/hvac
+ -1 more
A 400SQ FT bottom story house with a staircase should require a 12,000 BTU to cool that area just fine. Research showed that if you buy a unit that's too large, there is too much moisture in the air. He replaced the unit with a 18,000 BTU. This job should have cost $400 for a straight out replacement. The price ended up being doubled.
Description of Work: Install an A/C unit.
Rating Category
Rating out of 5
professionalism
1.0
Andrew L.
01/2014
5.0
appliance sales
+ -1 more
Everything from first contact to final install was seemless.
Description of Work: Replaced existing TTW A/C unit with a new Friedrich unit.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$800
JOYCE G.
07/2013
5.0
appliance sales
+ -1 more
They explained the differences in the two tv's I was interested in. Gave advice when I asked for it and actually gave me a few reasons why I didn't need the one that was at least 200.00 more. The one I did buy was on a special sale at a big name appliance store and Len Harris met the price without even checking to see if I was telling the truth. They will also quote prices over the phone. I have dealt with them over the years and have alwayss been very satisfied. No high pressure with a salesman following you around the store.
Description of Work: Sold a Samsung tv to me.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$649
Mark K.
05/2013
5.0
appliance sales
+ -1 more
Retailer provided everything he said in a very punctual manor was very happy with the sale of my new weber BBQ
Description of Work: Free delivery and set up
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
robert M.
03/2013
5.0
appliance sales
+ -1 more
Stopped by to look at weber grills yesterday,due to the fact that we are still in winter the barbecue I wanted was not in store not a big deal since It was in store next day ready for pick up
Description of Work: MY family and I have been using Len Hariis for many years for electronic and appliances purchases.Very personalized service when either purchasing or if unfortunatley if there are any issues with products after purchase.Which I believe is verry important.I have always been very happy with the staffs knowledge and help when deciding on purchases.
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Service Categories
Appliance Sales and Installation,
Heating and Air Conditioning,
Appliance Repair
FAQ
Len Harris Inc is currently rated 3.7 overall out of 5.
No, Len Harris Inc does not offer free project estimates.
No, Len Harris Inc does not offer eco-friendly accreditations.
No, Len Harris Inc does not offer a senior discount.
No, Len Harris Inc does not offer emergency services.