CCTV New York, Inc

The installation and installer were very professional. However, after 1 1/2 years, one of my cameras went out and the other camera is extremely dark and fuzzy. I contacted Adam on Wednesday, July 31st who told me he would send an installed out on Friday. On Friday, I called and left Adam a voicemail message. He indicated an installer was not available and he would send out an installed on Saturday at 10:00am. On Saturday, at 9:58am, I received a call from the installer who asked if I could sent him two pictures of the cameras so he could determine if he had a ladder of adequate size. He called back a short time later saying he didn't have a ladder and wouldn't be able to perform the install. I then called Adam and he said he would definitely send a technician out today, Monday, August 5th. When I called Adam this morning, he did not answer and then sent me an email saying he was on a flight abroad and will contact me in the morning to schedule service. Absolutely horrible customer service and completely unprofessional. Adam has no respect of other people's time and I certainly would not use this company in the future.

The owner changes employees all the time and he does not stand for any kind of support. I spent eight months requesting support and after ten months, I still have my video system not working in full UPDATE:The recent response from the owner Adam Sailor is a complete lie. He sent his employee Joseph who was trying passwords and different ways. He was unable to set up the DVR and the video system. He took as much time as needed and I have also him provided with a ladder. He left with no rush and no problem at all. I was unable to find the mouse of the DVR after that he left. I mentioned this to Adam. He did nothing but bringing excuses. This is exactly what he has done ten months ago, when I sent him an email (and my system was under full coverage) He will make up excuses and take time so your coverage will expire. He promised to send another person Ron, about three times. This person never ever showed up. My DVR turns on and off the same way that it was when I first made contact with Adam Sailor. This person changes his staff all the time. He does not stand for the product not the service provided. Horrible. He will be fine when he does the sale but will not return calls or emails when something goes wrong even when your product and service is under warranty.

Overall, I was satisfied with CCTV's installation of a pass card system for my coop building gym's front door. The price seemed right compared to competitors. The only snafu was the system that was supposed to be installed did not arrive on time causing a one-week delay in installation. We were also informed the day of installation that we needed an upgraded computer for the system we selected. We felt we should have been informed this during the initial meeting. Adam - one of the co-owners - more that made up for the snafus by giving us a discount and working late to assure the system worked properly. The work was solid and the snafus were more than made up for with his discount. I would certainly recommend his company but I would stress to make sure that client and vendor or on the same page with every detail of an installation related to pass card systems.

Overall, the work was excellent. The cameras were neatly and strategically positioned. Thanks to cctvnewyork, I am able to monitor my security cameras using my computer and tv monitor without all the extra cost that was quoted to me by other companies. In addition, they provided exceptional support over the phone.

Intitial phone call elicited an immediate call back which was true for all calls where one of the principals did not personally answer. Appointment was on time and the system I wanted was explained and, since the price was lower than expected, we contracted for the work. Installer was somewhat late, arriving immediately after my phone call. However, he worked continually to see that the system was properly installed and functioning. Demonstration of system and shown how to program in case there was a need to change the programming. Explained how the system works and expansion possibilities for the future.. Answered my numerous questions fully and patiently. Service was neat, courteous and professional.