Mikita Door & Window

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We are very pleased with every aspect of Mikita. I went to the showroom to select the doors, they were very helpful & knowledgeable. The doors arrived when they said they would. The installation was very professional & the doors are beautiful! The price was very fair for the excellent quality of the doors. We would definitely use them again.

After our original storm door was ripped off its hinges in a windstorm, we decided to suck it up and buy a new one. We hesitated due to the high cost of having a custom door created for our round-top doorway. My husband called three local businesses for quotes on a glass storm door with a removable screen -we chose Mikita since it was the mid-range quote at $1400.00. We placed our order over the phone after someone came out to take the measurements of the door frame. They said it would take 3-4 weeks for the door to be built. After five weeks, we did not hear from anyone, so we called to check on the status of the door. Turns out the door was ready two weeks prior, and they forgot to call. Hmmm...so we set a date to have the door installed a week later. The day of installation arrived and no one came. We waited. My husband called to ask where they were. Mikita wrote down the wrong date. They rescheduled, but called back an hour later to say they could install at the end of the day after all. Once they arrived, they discovered the door frame was rotten, so they said they'd come back to replace that for an additional $100 that Saturday at 10. That Saturday, ten o'clock comes and goes - they finally arrive around 12:30. It took around 3 1/2 hours to install the door. The installer let us know that we'd have to pull the door closed, that it would not close and latch on it's own because of the way it was hanging in the frame (which is what we were hoping to avoid after losing the first storm door). I asked where the screen was and was then informed that it was not included, that the person we talked to must have been misunderstood - keep in mind, we called for quotes for a storm door with a removable screen! The installer left a mess on our steps and lawn - my 3-year-old is still finding screws, nails and hinges on our lawn. We were left with a set of keys to lock the door - no warranty information, no receipt. I was so angry that I did not think to ask about them. Today I placed a third phone call to follow up on manufacturer's and installation warranties, as well as a receipt for the work done. The first time I called, they said they'd send the info right out - nothing came. The second time I called, they told me to check the website for warranty info (no such luck) and that they'd send the receipt out - and still nothing came. On today's call, the person argued with me that we already had a receipt, but then apologized and said that he saw the original receipt in our file. He also informed me that there are no warranties for the door or installation - what??!! My instinct says something sketchy is going on here - I've never heard of limited guarantees or warranties NOT being offered on work or products. We'll see if anything arrives in the mail after this last call. Unfortunately, because of the urgency of replacing the door, we did not have the time to research Mikita in-depth before taking the plunge. I would not recommend this company. **UPDATE: Repeated attempts to have a repair to the weatherstripping on the door were blown off by the company!!!