Merry Maids of Freeport

very please with the job

The two women who arrived were given written, clear instructions that were fully explained verbally as well: Because of a 2.5-hour time constraint, rooms were listed in order of priority, beginning with kitchen and bathroom. We requested deep cleaning of those two rooms before any other work was to be done. They were told the bedrooms did not need cleaning, as I had just cleaned them myself. The women nodded and indicated they understood. Then they proceeded to do the exact opposite of what was requested. They started with the bedrooms and then did the other rooms in no particular order, leaving the kitchen for last. I was puzzled but thought I should not micro-manage them since they had said they understood the instructions and this is their line of work! As the last hour hit, they had not touched the kitchen and were only halfway done with the downstairs living space. I asked them why they hadn't started with the kitchen; the one who spoke English informed me that they no longer had enough time to do the kitchen at all. Stared at me blankly when I asked why they had not followed our instructions whatsoever. I had them stop what they were doing and redirect to finish the kitchen. They made us pay for an additional half hour (otherwise no kitchen cleaning!) and did a rush job on the kitchen -- not deep cleaned at all. I had to clean it again once they left. The estimator had said they would clean under furniture, in cabinets, etc. They did not do that in any of the rooms they cleaned. They left dirt in corners and seemed to focus their attention only on easy-to-reach surfaces, such as table tops. We were also told they could remove stains in the tub with a special solution they have, and would clean windowsills. All of these promises were not kept. None of this was done. I would never, ever hire them again. We didn't bother trying to get a refund, as it didn't seem worth it, but I am posting this review so that others can learn from my mistake and AVOID MERRY MAIDS. Very overpriced and poor quality of work.