M and L appliance

First of All, the company's real name is Action repair, if you look it up on Angies list, they have a rating of D. As for why they have another name with B it is unclear, but another reason not to use them, on top of what I wrote below concerning their services. I was lenient and gave them a rating of C. But now i know they have a "front" on Angie's list. Their rating is F First of all, their diagnostic were more than other places i called. But i went with them because they can come sooner. The guy told me the bearing on my machine was broken, and he can tighten it. It should make the burning smell go away. However, after the machine was "fixed" everything worked exactly the same. The total cost was 180 dollars including the diagnostics. This guy Rick told me that he could apply this amount if i get a new machine with them. They want to charge me $1000 for the machine including delivery, removal and hook up. I found the same model at PC Richards and sons for $600, plus $50 for delivery, removal and hooking up the new machine. Another reason why I did not buy the machine from them is because, they told me that I had to buy the same model, but PC Richard said that i could buy any machine and hook up is the same. This makes me question their integrity and their capability. Once they got your business, their costumer service really takes a dive. They have this take it a leave it attitude, and does not care about my satisfaction, the fact that i was out almost $200 and my machine is exactly the same. When I was speaking to them on the phone, i could hear someone yelling, screaming bloody murder on the background. I told Rick point blank that i was not satisfied and I will leave a bad review his reply was "eh" This is not the kind of business that i want to associate with in the future. Do yourselves and favor and call around, wait a little longer for another company to come fix your machines.