Dart Awnings

Extremely knowledgeable and very nice to deal with

fantastic company..very professional

Dart Awning was wonderful. Personel explained my options and cost involved. The price was right, the repairs were perfect and customer service was excellent.

Daniella at Dart Awning could not have been more helpful and made the overall experience of selecting and purchasing a new awning really terrific. I've worked with other awning companies in the past and they don't compare. Dart delivered on every promise they made and it was a really pleasant experience. The price was very competitive and the team really worked with me on timing of installation which was very important to me. Their showroom was very nice and Daniella had the experience to help me select a fabric and trim that I'm 100% happy with.

I had an appointment for March 6, 2018 @ 2:30 for an estimate for a new awning. The old one blew off in the windstorm on 3/2, the Representative never showed; no phone call, or anything.

Salesman came called to let me know he was coming. He explained all my options and was patient even though family member did not like my choice of fabric pattern. He took measurements. After the ordered fabric was received, the fellows came to install framing when they said they were coming. Then they remeasured to make sure awning would fit properly. I was told that another support pole should be installed and the fabric is ready to be sewn. They would be back in a couple of days to install the awning. When they returned a couple of days later they had the sewn awning and the additional support for the awning. Each appointment was kept timely. The awning looks great!

Went pretty smoothly with no issues.

well done as planned

They did a beautiful job. They did a wonderful job. The first time the guy came there gave me a measurement, and gave me an estimate and I decide to do it. Then another guy came back before they start awning and they came to a second measurement to make sure everything is correct. Then they came in again and start the awning. It was wonderful. They were very professional and the people I talked to in office were very pleasant and professional. And they did a beautiful job. I'm happy. Because next year I'm gonna do awnings in front of my house and I will call them again. Everything was done perfect I had no problem. I even take day off for me to be there when they come to install it. I tell them how I want it, when I want. And I went in the house, next thing I know they was knocking on my door letting me know they was done. And I came outside, inspect it and everything was beautiful.

Great job done by Tom.

I'd say that 95% went well, the remaining 5% was not up to expectation. That 5% wouldn't stop me from recommending them, but I think they need to tighten that up with me and anyone else that hires them. The sales call went well, but turns out it could have been handled a little better. One thing that I was pleasantly surprised with was the honesty. We were hoping to have these in for a specific event, the salesman told me up front that he would not promise the installation by that date, even if it cost him the sale. I appreciated that. I also appreciated the advice. We originally called regarding retractable awnings, but based on the distance they could extend and the sun angle at the time of day we'd want to use the awnings, we wouldn't get effective shade coverage and it would have been a waste of money. The only disappointment was after the fact in that there were some options we would have taken advantage of, such as zippered, removable sides and such that would have been easier and cheaper to add in during the manufacturing process than after the fact when the awnings are already installed. They came quickly, did a great job with the framing, then we waited for the fabric to be manufactured, which they only start after the framing is installed so they have exact measurements. Unfortunately they were not able to get the awnings up for our event, but we knew that was possible, so I take nothing away from them for this. I was told they tried, but these were large awnings, and it was very clearly a long shot when we signed on. They came and installed the awnings. They look great. That's where the last 5% comes into play, though. I was discussing some of the details, and the installers mentioned they could add in zippers to give us a better view of the patio from the deck, and had some other ideas. I was also told this was brought up among themselves during the framing installation, but nobody spoke to us about these details. We don't know what's possible, and they had some good ideas we would like to have ben told of. I expressed that disappointment, especially because if we add those options now, they are more difficult onsite and more expensive to install. Had we known, or at least been given the choice, we would have appreciated that very much. The fabric installers were understanding and said they would ask someone from the office to call to discuss. We still haven't gotten that call. I can call them, and most likely will, but they set an expectation for the call after knowing I was a little disappointed. I would have liked them to follow through. So the short story is, the awnings look great, they could have handled the sales/options process better, and we didn't get the follow-up after the installation as promised.

unknown

It went fine. But then one of the awnings started to leak in the back because it was not corked properly. And then the other one has fallen down and is ripping the siding off our house.

The Dart Awnings installation crew arrived right on schedule. They worked, in earnest, on building our car port and an extended door canopy. The crew worked non-stop: no breaks, never wasting a moment, and working smoothly, together, effectively, and efficiently. The crew was in a positive frame of mind, good natured, polite and professional, at all times. Everyone knew their job, and performed it very well. They kept me apprised of the work progress, and made some very helpful suggestions to improve on the original plan. I watched the entire process, asked questions, and photographed all phases of the job. The crew was very cooperative, and pleased to explain what was being done. The final product is astounding! I would heartily recommend this crew to anyone contemplating a project such as this.

unknown

Great! Very pleased with this provider. Pleasant and responsive on phone - initially emailed pictures of structure to see if they could provide appropriate services and called me right back and was quickly available to come over for a free estimate and preliminary measuring for pricing. Estimate quote was between two others I received from other companies ($1100 and another $1600-$1800) and used the same Sunbrella fabric (and was far more professional than the cheaper company I dealt with for an estimate). He brought a book of fabric to choose from and offered a few more, wrote up an official quote and I gave a check for half. He promised a 2 week turned around time, which was really about a month... I initially wasn't in any rush as it was early spring, but when I called to check in the girls on the phone were VERY sweet and professional and would get back to me as promised. I told them I was hoping to have it for a party I had planned last minute and they had it completed and installed the day before. Installation took about 15 minutes and it looks great!! Very pleased. Good sturdy material... They offered to remove and re-install in Fall and Spring for winter storage for a small fee... but I haven't asked what this would be as of yet.

We had to wait a bit because we needed to get someone to clear vines from the installation site but once that was done everything went very well with Dart.

The whole thing went really good. The job was done in a couple of hours because of the size of it. They cleaned up and made sure everything was good with me. I thought they were very good and would highly recommend them. The guys didnt rush through it. Even tho it was freezing cold outside.

I have used multiple times but only when time doesn't matter.

It went very well, I would recommend them. Everything he did for me was amazing and a very professional company.

They promptly scheduled and we signed with them that very day. The rep was very detailed in explaining us the product. They even came by again to re-measure and made sure if anything needed to be changed. There was an entrance light that had to be moved lower which we did. We did not end up installing the awning as cameras installed in my house could not be moved. I called them to let them know about cancellation and was expecting to lose the deposit given as this order was placed a few weeks ago. However they decided to refund the entire deposit. This is really a business that takes care of their customers. In the future if I do need an awning, this is the only company I am going to call. Dart Awnings delivers a very high level of Honesty, Integrity & Professionalism. Thank you

The company was punctual and professional. I was happy with the outcome.

work is scheduled for mid-January 2013 and will update my review on the work after completion of the job.

Installation went very well, less than an hour. No debris left behind.

Workers(2) showed up on time on April 19th. Were very polite and courteous. Went about their job quickly and were done in about 15 minutes. Knew exactly what they were doing. Also contacted Wendel Home Improvement who I found on Angies List and were charging me the same price at first as Dart. Dart went down in price about $100 but Wendel wouldn't budge a penny. I went with Dart, who were insured and licensed ny NYC Dept. of Consumer Affairs.